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“Hidden gem in Central NY”

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DoubleTree by Hilton Hotel Syracuse
Ranked #6 of 19 Hotels in East Syracuse
Reviewed March 4, 2013

This was my first stay at a DoubleTree brand as a HHonors elite member which has convinced me to consider DoubleTree brand for all my future stays. This was my 5th Hilton property stay within a 1-week period and DoubleTree Syracuse was the #1 experience among the others I've visited.

Check-in experience was one of the more memorable ones with their complementary signature chocolate chip cookie. (It's warm!) Upon arrival of room, dim lighting was set with classical music playing in the background as a welcome (Fantastic!) Personalized letter in room acknowledging visit was a nice gesture. Room is spacious - we loved the color scheme choice of this property - earthy and warm colors. Bathroom size was good, clean and hot water was working fine. Did not experience internet connectivity issues as others stated.

We also visited the bar during this stay with a party of four. The hostess was attentive and provided excellent service. We stayed past 2am, not sure what the closing time is, but the hostess was there till the very end.

Only criticism I have for this property is their elevators. They have one on each end which in my opinion is a long walk from the lobby. The elevators are small and boy it is chilling COLD to ride for some reason. Fixing the elevator heating issue would earn my all time #1 favorite hotel.

  • Stayed: March 2013, traveled as a couple
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1  Thank skotumk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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761 - 767 of 969 reviews

Reviewed March 2, 2013

The hotel is at par with the Double Tree Hiltons.

The internet is VERY slow (<0.25 Mbps). The location is a little out of town, but it is not too bad if you have a car.

But GET THAT AWESOME BREAKFAST BUFFET! It is out of this world! Things are so fresh, that you cant even imagine - Fresh Orange juice, Fresh muffins, Made-to-order Omellettes. I got a free breakfast voucher when I checked in as a Gold Member.

Room Tip: Ask for 246/247 - only two rooms with microwave/fridge.
  • Stayed: March 2013, traveled on business
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1  Thank VanshM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this reviewResponded March 11, 2013

We appreciate you taking the time to share your stay experience and although the internet speed wasn't as blazing as it should of been, we're glad that you mentioned and recommend our fantastic breakfast buffet so strongly! We thank you!!

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Reviewed February 28, 2013

I have been at this hotel for more than 2 weeks on a project and the internet is so bad you can't even login to your email. Worse than that is the elevators. One of the two is down at all times and it takes literally 6-7 minutes for the elevator and when it finally comes....the housekeeping staff has their carts in the elevators and you can't use it! I couldnt get to work. I would definately stay elsewhere. The food in the restaurant is not good though the staff is great. The gym is good but not enough to compensate for the inability to use the internet and the elevators.

  • Stayed: February 2013, traveled on business
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2  Thank dakota0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this reviewResponded March 4, 2013

Thank you for staying with us on your extended business trip and for sharing your experience on TripAdvisor. We are so sorry for issues you have encountered with our elevators and internet service and we are working with our maintenance team and service provider to correct these issues as soon as possible. We know how important it is to stay connected while traveling and we regret any hassle our wireless internet caused you. We are glad to hear you found our staff friendly and gym convenient and we hope to have another opportunity to show you the complete quality stay you deserve, the next time you travel to our area.

Thank you,
Brendan England
General Manager

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Reviewed February 28, 2013

I stayed here for one night and was very pleased. All of the staff at this hotel were very friendly and accommodating, and made sure my night was perfect. I would definitely recommend staying at this hotel.

  • Stayed: February 2013, traveled with friends
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Thank 868JenniferS868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this reviewResponded March 11, 2013

Thanks for sharing your positive stay experience with all the fellow travelers out there! We truly appreciate the mention of our staff members and look forward to your next stay!

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Reviewed February 25, 2013

We only drove from Rochester but wanted an indoor pool, restaurant, bar in one location for a little R&R. The kids loved the pool (which was clean!) and the buffet was yummy!
The staff was very accommodating!
Unfortunately we had 2 double beds b/c they were booked full. These are TINY with grown adults sharing it! Upgrade to at least a queen!

Room Tip: get at least queen beds
  • Stayed: February 2013, traveled with family
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Thank maura k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

Stayed here for 2 nights during Canada's Family Day long weekend (Feb 16-18). Check-in person was very friendly and pleasant. The warm chocolate cookies were a nice touch! Free wifi password was provided at check-in.

During our stay, only one (out of the two) elevator was working. Our room was very clean but the air freshener scent (I think) was way too strong in the room. I believe it is placed in the vents because despite us leaving the door open for 1/2 hr, the strong scent was still there!

Did not eat in the restaurant but did order a few drinks at the bar - it was ok. The pool was always crowded. Exercise room was adequate.

Would stay here again.

  • Stayed: February 2013, traveled with family
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Thank minnie55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this reviewResponded February 25, 2013

First, thank you for choosing the DoubleTree Syracuse during your shopping excursion to Central New York and secondly for taking a moment to share your experience! We are thrilled to hear that you enjoyed your visit and promise you that the overhaul of our elevator system is scheduled to be completed very soon.

We look forward to your next visit and again thank you so much for sharing!

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Reviewed February 21, 2013

Had a wonderful time - great location right off thruway. Great to have a restaurant/bar at the hotel. Price was wonderful and room was excellent - clean, roomy and up to date.. Have stayed in syracuse many times and this was one of the best places we stayed. Breakfast was excellent - ordered from menu didn't eat buffet. Only issue was one elevator was out - so it was a slow process to get to the rooms and back down with only one working elevator. But will be back great time.

  • Stayed: February 2013, traveled with family
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Thank millerr357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range: $105 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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