We booked two rooms in this hotel for President's Day weekend and chose this property over other Hilton properties in the region because the photos of the pool on the web looked spectacular. We chose this more expensive Hilton option specifically because of the pool.
We didn't expect that a Doubletree hotel - which is supposed to be an upper end brand within Hilton - would have rooms that were so run down. Several areas of our room were in need of either touch up paint or a good scrubbing.
Though the public areas were nice, the pool area was absolutely overrun with kids. We counted more than 70 people on the pool deck, despite the fact that the posted maximum was 50. No hotel staff in sight.
Service was fine but not the spectacular quality that we usually encounter at other Hiltons.
The range of options on the breakfast buffet was broad, but I had a hard time finding gluten free choices that weren't loaded with black pepper.
If we're headed back to Syracuse, we'll pick a different Hilton and hope for a better experience.
- Official Description (provided by the hotel):
- Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more less
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- Also Known As:
- Doubletree Hotel East Syracuse
- Doubletree East Syracuse
- East Syracuse Doubletree