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“Very good experience”

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DoubleTree by Hilton Hotel Syracuse
Ranked #6 of 19 Hotels in East Syracuse
Ottawa, Canada
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very good experience”
Reviewed September 25, 2012

We went mainly for shopping, the location was a bit tricky since it is not the one placed on Booking.com. but finally with good planning and a GPS we found our way. nice place with very good staff. Rooms are clean and bed are very comfy. Away from the shopping outlet and midway to downtown. but it's OK you are not going every day there. welcome cookies are warm and yummy ;), Bathroom need only some fixed

  • Stayed July 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank Pharos101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, October 8, 2012
Thank you for your most recent stay at the Doubletree Syracuse. We appreciate your business and the feedback provided. I am pleased to hear how friendly and accommodating our staff was. We feel we have not only some of the best associates Syracuse has to offer, but some of the best people. We are a busy hotel and at times have multiple functions or events taking place at one time, but in no way should the demand we face have a negative impact on our results delivered. I apologize if you walked away with this impression and I would like to speak with you offline about your Restaurant experience in more detail. Our goal is to ensure every meal, or every experience, is consistent and beats expectation, just like breakfast. I would like to request a second chance to challenge our team to deliver the experience you deserve.

The Doubletree Syracuse has several amenities to offer to incoming guests. These amenities, as well as photo's of the hotel and area information, are available online. While the hotel does exceed Hilton Brand standards in service and quality, there are plans for a soft goods renovation in our future. We have tentative time frame of 4th Quarter 2012 and 1st Quarter 2013. The goal is to renovate and modernize several of the areas you described. Please contact the hotel for more information as these dates have not been made permanent as of October 2012.

Thank you
Brendan England - General Manager
Syracuse Doubletree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Syracuse, New York
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 5, 2012

We are local and stayed here for a quick getaway. Pool was fun - indoor and outdoor. Fitness center was great. We had the most amazing Sunday brunhc - chocolate fountain and all. And who is not excited by their signature chocolate chip cookies - we got ours served warm! Staff was great and hotel was clean. We have been to events there and always found the food and service great.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kate1074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melville
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 30, 2012

What a great hotel. Top notch restaurant, room and maid service. Where can you stay at a hotel that includes a free buffet breakfast with an omlette chef and eggs benedict as well. No better free breakfast on the planet and it stays open for breakfast and this superb meal until
noon on Sundays and 10:30 during the week.

We were also served free snacks and champagne every day around 5:30PM. Great business
center and great service in the restaurant. We love it here and will return every year we can as we use it as a jumping off point to visit Baseball HOF, NYS Fair, Finger Lakes region and
Jets training camp.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank BackJudge7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glens Falls, New York
Level Contributor
107 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed August 28, 2012

I stay at this property 1-3 times a month. It is starting to look a little worn and some rooms need some attention. Some rooms seem to be fine and then I get one that is smelly. This is one of my favorite in Syrcause because location is good and Doubletree is a decent brand. Indoor and outside pool. Lobby restaurant and bar has good food. Room service is quite expensive but a lot of hotels are like this. Parking is free. Right off exit 35 of 90, in the circle. East of the city. Good hotel.

  • Stayed August 2012, traveled on business
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Helpful?
1 Thank Mangocatpurring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 21, 2012

Nice large room. Most of the furnishings were modern (and the bathroom was recently done up) and ammenities were good. Appreciated the warm cookie on check in and the afternoon complimentary cocktails. Nice touches. They seem to make an effort in that regard.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank NZLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 12, 2012

Never Again! I had one of the worst night's sleeps of my life, mainly because the mattress was worn and sank in the middle, so my wife and I just kept on rolling into each other. To make matters worse, when I asked for compensation in the morning, the receptionist offered to take $3 off our breakfast bill - what an insult: she said that as we'd prepaid she couldn't do anymore because it would mess up the restaurants accounts, obviously not worried about having messed up my nights sleep. After a lot more complaining, she snatched my room keys and said "it's sorted, have a nice day" in a very surly manner. Is this the level to which Hilton's service standards have sunk? Our evening meal wasn't great either!

  • Stayed August 2012
    • Value
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    • Service
Helpful?
3 Thank GrumpyOld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, August 17, 2012
Thank you for your review regarding your most recent stay. We do apologize if expectations were not met and our follow through fell short. It is our goal at Syracuse Doubletree to ensure all guests leave pleased and satisfied with their experience at our hotel. Our hotel does offer the approved Hilton Signature Bedding Package in all guests’ rooms. This package is set up to offer and provide our guests with a great night sleep. Obviously, your stay experience did not reflect the “Hilton Experience” you deserve and have came accustom to.

I would be more than happy to speak with you offline regarding the concerns you experienced. But, more importantly my goal will be to keep you in the Hilton family and give you a return experience to Syracuse to falls above expectations.

Thank you again for your comments.

Brendan England

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queretaro City, Mexico
Level Contributor
216 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed August 10, 2012

This Hilton property is near Carrier Circle in East Syracuse. It is conveniently located near Exit 35 on the Thruway. In this area of Syracuse alone there must be nearly 1000 rooms, 250 are at the Double Tree. The rooms are spacious and comfortable. There is free Wi-Fi which is a plus.

There is a bar and a restaurant in the hotel. There are 3 or 4 other restaurants within walking distance of the hotel and more if you are willing to drive a short distance. They have an average breakfast buffet. There was nothing bad but nothing exceptional either. Room service provided better eggs and potatoes but that is not a family option.

There are indoor and outdoor pools. There is a whirlpool and sauna as well. The gym room is small but loaded with machines. There are banquet and ball rooms of every size throughout the hotel. This is a great place for business conferences, weddings or parties.

The only item in the hotel that needs some attention is the carpeting. I think that about a million feet have been on these carpets and it is showing.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcahill6912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Property: DoubleTree by Hilton Hotel Syracuse
Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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