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“Nice Hotel But Cleanliness Has Deteriorated”

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DoubleTree by Hilton Hotel Syracuse
Ranked #6 of 19 Hotels in East Syracuse
Atlanta, Georgia
Level 6 Contributor
526 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Nice Hotel But Cleanliness Has Deteriorated”
Reviewed April 11, 2012

I've stayed at this hotel several times over the past year, and generally I like it very much. This time, while the staff and breakfast buffet continued to be fine, I was disappointed that I didn't feel my room was as clean as it should be. Also, the daily maid service didn't replace items like used glasses. So, still a good hotel, but they need to improve the maid service...

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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939 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
Rockville, MD
Level 5 Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 10, 2012

As a Hilton Diamond member, I always try to stay at Hilton properties. We stayed there this past weekend while visiting my daughter who goes to SU. We were very fortunate to get upgraded to a lovely suite with living/dining area, which was very spacious. We had the opportunity to try the pool and have the buffet breakfast, both which were very good. Also, when we got back to the hotel in the evening, we had received a very nice box of chocolates for being Hilton elite members. This was an extremely nice touch which I have rarely seen in Hilton hotels in the USA and which I appreciate very much. We were able to get an excellent rate, and hope to be able to stay there again in the near future. Thanks Double Tree for making our stay special!

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CGriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 29, 2012

Family enjoyed the stay - room was on the smallish size - restaurant and bar staff were extremely good. Pool was very hot and we had to request new towels on 2 separate occasions.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frequent_Travaler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, March 30, 2012
Thank you very much for sharing your recent stay experience and we are so glad to hear that both you and your colleagues were pleased with everything from the bed, to your shuttle needs! We look forward to your return in the future and appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 28, 2012

I recommended this property to my colleagues based on reviews in TripAdvisor and was not disappointed. No one in my group had any issues, the food and drink were above average, and even mid-week this is clearly a popular spot for groups and conventions. Rooms were large and - avoiding a pet peeve - the heating/cooling unit can be set for "fan only" to create a nice white noise without big bangs when the A/C cycled. Great for sleeping well, and the bedding was up to DoubleTree standards. Bathroom was spotless and service very attentive. Front desk staff was always helpful. The hotel van was very helpful to my guests from far away, and was able to meet all their needs.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LarryBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswego, NY
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 15, 2012

Got this on Priceline "Name your own price" for 60% of the suggested booking price. Manager's reception of champagne/snacks at 5:30pm on a Wednesday evening is a nice touch, along a cookie upon checkin. Nice warm pool and hot tub. Don't understand why there are teen age kids overnight on a Wednesday evening...No wonder our education system isn't the best... Didn't get a king room as requested, but double bed was very comfortable. WiFi was complementary contrary to Doubletree website....Thanks DoubleTree. Also complementary coffee in the morning in the lobby...a nice touch.

Room Tip: 4th floor room had a small balcony
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 8, 2012

My family and I recently stayed one night at this hotel on our way from Toronto to NYC.
We have young children and a car trip from Toronto to NYC is too long for them.
So we decided to stay overnight in Syracose, as it is half way from Toronto to New York.
We stayed at Doubletree once, a few year ago in Niagara Falls, and we liked the hotel there, so decided to give it a try in Syracose.
We did the same on our way back from NYC to Toronto, and again, were very satisfied with this hotel!

The hotel is located close to highway, but it was not noisy.
The room was spacious and clean, the beds were very comfortable.
The bathroom was clean and looked like it was renovated recently.
Our kids liked the check-inn welcome cookies, the parents liked the coffee maker with great coffee/tea in the room :)
I would recommend this hotel and would stay here again!

  • Stayed February 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Marianna2008Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upstate NY
Level 6 Contributor
260 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 3, 2012

I am staying here for a conference and I must say i am very impressed and this hotel is exceeding my expectations. Starting with their signature check-in gift of a warm cookie, my room is very clean and fresh. The bed and pillows are very comfortable; outlets are plentiful and conveniently located within the base of all the lamps.
The room is spacious to wAlk around and has a great desk and desk lamp. One of my favorite perks is the inclusion of Crabtree and Evelyn Citron soaps, lotions, shampoo, conditioners in the bathroom. In addition there is even mouthwash, and neutrogena liquid body soap.
There is a Wolfgang Puck one touch coffee tea makers with many flavors of coffee and tea included.
What appears to a high def TV is here as well. I definitely will stay here again!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canter2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Property: DoubleTree by Hilton Hotel Syracuse
Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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