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“As a first-timer it was very good”

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DoubleTree by Hilton Hotel Syracuse
Ranked #6 of 19 Hotels in East Syracuse
Pittsburgh, Pennsylvania
Level 6 Contributor
108 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“As a first-timer it was very good”
Reviewed August 18, 2011

First night at this property was very good. Rooms are fine. Hotel was quiet for a large property (7 stories and spread out). Restaurant was good for dinner and breakfast. Many channels on flat-screen TV. Friendly staff. There are many choices in the Carrier Circle area and this is a recommended full-service hotel.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Supermagictasticguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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958 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
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Ottawa
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 15, 2011

My husband and I stayed at the Double Tree and enjoyed our stay. They greeted us with smiles and two warm cookies!
My husband is enrolled in the HHonors program so we also received two free breakfasts, as it was a Sunday morning we had the buffet breakfast and it was really good! Having a restaurant on site with room service is always a good thing.
We did find the bathroom rather small and the room did seem a bit humid. We kept the air conditioning/fan running most of the time. But the bed was very comfortable and the room was clean, which is always appreciated!
The hotel in close to lots of shopping in the area.
We have stayed at the Hampton Inn on Old Collamer Rd before, but we will definitely be staying at the Double Tree hotel from now on when we go to Syracuse!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank figi28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
Reviewed August 14, 2011

I grew up in Syracuse and now live in Orlando. This hotel is in a great location, easy enough to find, and close to everything that a girl would want. ( Mostly shopping). My 2 1/2 yr old nephew loved the pool and it was great that they have an indoor and an outdoor pool. Room service was a little expensive but the food was great and the room service attendant ( Michelle I think) was beyond freindly. Check in was amazing also, the woman at the front desk (ola?) exrtemely nice and answered any and all questions I had. I would certainly stay here again and so would the rest of my family!!!!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank racheal h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hastings-on-hudson, ny
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 12, 2011

After a 7 hour drive, we arrived in the evening to check in to the Doubletree with a reservation we made previously. We were given a room which, when we arrived at the door, we could not get into. Despite several attempts with our key card, it appeared the door was locked from the inside. We dragged our bags back to the front desk where we were told that this happens at times and they would send an engineer to open the door. We dragged our bags all the way back to the room. No engineer. 5 minutes passed. We were tired and not happy campers. We went back to the front desk to complain. Instead of an apology and a new room, we were told we should go back and wait some more.
While a manager did come to check on us, the whole situation was not conducive to making our stay a pleasant one.
Once we did get into a room, a new one that we demanded, finally, we found the carpeting damp, hair on the toilet seat, and other issues. The bed was not as comfortable as lesser value hotels we've stayed in recently. We were very disappointed, indeed.
We chose the Doubletree because it is a higher end hotel that we felt we could rely on to be clean and comfortable after a long drive with our children. If only that were true.
We had such hope when the desk clerk cheerily handed us warm cookies. Oh, well. Choose another hotel...

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dft220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, August 17, 2011
Thank you for sharing your less then perfect experience with us. We sincerely apologize for the trouble that you had with your door lock. We are aware of this issue and are in the process of switching out the locks to a new door locking system. We appreciate your candid feedback on the conditions and quality of your guest room. I can assure you that this is not our typical level of service as you can see from the numerous positive postings that we have received. We hope you will consider us again on a future visit to the area so that we may demonstrate our typical level of service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 11, 2011

I was surprised by the quality of the food in a hotel restaurant. Had lunch, breakfast and dinner and all were excellent with very good service. Both ouside and indoor pools were enjoyed as well as the check-in cookie and comfortable bed.

Room Tip: Join the Hilton Honors Club for upgrades and free buffet breakfast.
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  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank meharvey03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 11, 2011

Nice room, although two double beds were a bit cozy for the four of us (two adults and two kids, 10, 13). No fridge or safe in the room which was a bit of a bummer. Wonderful to be greeted with warm chocolate chip cookies. Bought the breakfast buffet ahead of time and that was well worth it. They make great eggs benedict and had an omelet bar (line was too long at the time we went though).

Having two swimming pools was awesome. We swam in both the indoor and outdoor pools and enjoyed the hot tub as well. Lots of action at the hotel, but we didn't hear it since we were on the fourth floor of the four story part of the structure. Elevators are VERY slow, but taking the stairs was no problem.

Would stay there again.

Room Tip: Hilton Honors and AAA helped us get a great rate
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mprice1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 28, 2011

I stayed here on a recent drive from Boston to Toronto as a halfway point. I wasn't expecting luxury, to give you a frame of reference.

The front desk staff were amazing, the room was clean and furniture in excellent condition. In fact, I would say that the room exceeded my expectations. The bed was comfortable too.

Unfortunately I was there the same night as a bunch of middle school lacrosse teams, so I was expecting it to be loud, but I could hear every footstep in the hallway. So much so, that it was hard to sleep.

Otherwise, perfect stay. If it was a quiet weekend, this would be the place. As an aside, I've stayed at the Embassy Suites a block away and the Doubletree was WAY better and cheaper too.

Also, the breakfast was phenomenal.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BostonHannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Property: DoubleTree by Hilton Hotel Syracuse
Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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