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“Paper thin walls, like sleeping with your neighbors!”

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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
Ranked #12 of 19 Hotels in East Syracuse
Certificate of Excellence
Reviewed October 21, 2009

Holiday Inn Express in general are furnished like Hampton Inn and offer free breakfasts. I have found across the board including this property these hotels are built very cheap. When you walk in your room you think you are paying double what they charge, nice flat screen TV, new beds, nice sheets. Then you notice it. The room next door is on the phone and you HEAR EVERY word. The guy next door snoars? it sounds like he is IN BED with you! A heavy person walks across the floor, your room SHAKES! No exaggeration. And to top it off, these rooms do not have thermotstadts, just old fashioned button on the AC/Heating unit. Who cares you ask? Well there is no way to run the fan alone, so you cannot even mask all the noise with the fan unless you crank the heat all the way up or AC all the way down. Ugh! I am finished experimenting with Holiday Inn Express. Hampton Inn may not be as new, but at least the rooms are built to buffer noise. never again.

  • Stayed: October 2009, traveled on business
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1  Thank finnickytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 - 253 of 253 reviews

Reviewed September 17, 2009

I fail to understand how a brand new hotel cannot supply adequate hot water for showers at peak times. And when you mention it at check-out, they offer up an excuse instead of an apology. The breakfast area was overwhelmed on a Sunday morning and the offerings were reduced to crumbs. The coffee was weak and the orange juice had run out. The one employee attempting to restock could not begin to keep up. Otherwise, a nice new hotel with a decent indoor pool. Close to the Scotch n Sirloin Restaurant, which is a great steak house with outstanding service.

  • Stayed: September 2009, traveled as a couple
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Thank Susanarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heidihackett, Regional Sales & Marketing Director at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this reviewResponded November 16, 2009

Please note due that we have adjusted the water heater temperature along with some in-room adjustments, we have rectified the issue. This property is brand-new build and fully operating.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2009

We stopped here to meet others on the way to a family reunion in Canada. The rooms were clean and the beds comfortable. It has an indoor pool which provided a lot of fun for the kids. There are many family friendly chain restaurants in the area. The fitness room had only 2 treadmills so we went offsite to workout - there's a Planet Fitness and Gold's Gym within 5 minutes of the hotel. The complimentary breakfast was good as well.

  • Stayed: August 2009, traveled with family
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Thank Martysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2009

New hotel, clean, quiet, nice complimentary breakfast - but NO HOT WATER to take a shower. BRRRRRRRR! Mgt. told us they have a problem getting hot water to the rooms. Next time I'll ask for a room closer to the hot water heater. We were in room 326 apparently at the far end from the boiler. VERY upsetting.

  • Stayed: July 2009, traveled as a couple
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Thank mary1111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012
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  • Stayed: September 2012, traveled as a couple
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Thank Herma_Ruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

Address: 5908 Widewaters Pkwy, East Syracuse, NY 13057-3088
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in East Syracuse
#5 Business Hotel in East Syracuse
Price Range: $91 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dewitt (Syracuse) 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
American English ... more   less 
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Holiday Inn Express Hotel And Suites Dewitt (Syracuse)

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