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“Good location, nice hotel”

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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
Ranked #8 of 19 Hotels in East Syracuse
Certificate of Excellence
Dallas
Level 5 Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good location, nice hotel”
Reviewed May 31, 2013

We have stayed at this hotel previously and like it a lot for its cleanliness and location. It is a good place to stay when visiting Syracuse University and needing to do some shopping with your student. It is also off to itself so it is quiet and we feel secure about leaving things in our car if necessary. I still think this hotel is above average but I noticed that some maintenance needs to be done, specifically cleaning the wood trim and doors throughout the hotel. Also, parking is limited in front of the hotel so we had to park in back and use the back door. Although the back parking lot is well lit, the back door is hidden by trees planted to hide the air conditioning units. We had made requests for a quiet room and extra towels.. Both requests were met prior to our arrival which was very nice.

Room Tip: We were in 218 over the fitness area and it was very quiet. It doesn't matter which side of the...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarolinainDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna G, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, June 2, 2013
Thank you so much for writing such a detailed and helpful review on our hotel. Your insights not only allow our future guests valuable information on the hotel but as well helps us to strength our team and efforts. Your comments on the woodwork and doors is already being address with our housekeeping and maintenance department. We take great pride in keeping our hotel looking fresh and clean. So thank you for your additional set of eyes on the hotel. We look forward to your next stay at our hotel.

Deanna Granato
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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250 reviews from our community

Traveler rating
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    19
    5
    3
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133
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Ottawa, Canada
Level 5 Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed May 28, 2013

We happened upon this hotel at the last minute when our regular hotel (near Carrier Circle) was all booked up.

I have to admit we loved it! It is actually closer to the stores we frequent and the front desk staff was super helpful and friendly. The breakfast included was quick and shockingly good.

We would totally stay here again.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura15347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna G, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, May 30, 2013
Laura Thank you so much for the review on our hotel. We appreciate your time in posting a review. I looked at your profile and see that you are really a first class traveler so for us that makes your praise even more meaningful. From the locations you have traveled to you must have some interesting stories ! If you are back in our area please take a moment to introduce yourself to myself and my staff we would love to hear about the places you have visited ! We keep getting more and more shopping in Syracuse and my entire staff loves to shop so I am sure we can clue you in on some new places !

Deanna Granato
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 28, 2013

Hotel is in great shape. Rooms are very well equipped and have new mattress or mattress covers, a much nicer option than the past. Staff is great as always. General Manager could not be any nicer. Great location to highway and easy in and out. Breakfast is very nice with many options. Awesome Italian restaurant within a mile or so, Angottis Family run is so good.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WDWCM87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna G, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, May 30, 2013
Thank you Thank you Thank you for your loyal support of our hotel. In July we will celebrate our 4 year anniversary and the friends we have made in that time make all the hard work seem easy ! I am glad you noticed our new mattress pads. We are almost 100% complete on the entire hotel. We had to do it in sections but 2 more orders and we will be done. We are also anxiously awaiting delivery of new chairs for all of our rooms with 2 Queen Beds. Follows us on facebook and I will surely be posting some pictures when they arrive. We continue to work daily on keeping our hotel looking fresh for our new as well as our most loyal guests like you and your family !

Hope to see you soon !

Deanna Granato
General Manager
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Brentwood, Tennessee
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 28, 2013 via mobile

Had to travel to Syracuse for my nephews wedding. Hotel staff friendly and courteous-rooms large. We are a family of five and were comfortable.Having a warm,complimentary breakfast is always a bonus! Easy access to the interstate also a bonus.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CRLaNEVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna G, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, May 30, 2013
The entire staff is so pleased you and your family enjoyed your time at our hotel. We saw alot of wedding families this past weekend and it was fun for us as well !

We hope to see you again soon on your next visit to Syracuse.

Deanna Granato
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 13, 2013

This property is still my favorite place to stay while in Syracuse. I can always count on it's high quality accomodations and great service. The rooms are always clean, spacious and comfy. The staff is friendly, helpfull and go out of their way to accomodate any special requests. I especially enjoy the pool, business center and breakfast. This hotel is centrally located to all my needs while visiting my elderly parent in Syracuse. It is a welcoming place to rest at the end of the day! Their ability to maintain a quality stay, time after time, is commendable!

Room Tip: Upgrade to a king suite.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JADINFTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanna G, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, May 15, 2013
Thank you so much for your continued support of our hotel. The entire team takes great pride in serving and delighting each and every guests, and it is even more rewarding with our loyal repeat guests to know we do this each and every stay. We look forward to seeing you on your next visit to Syracuse !

Deanna Granato
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, New York
Level 5 Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 11, 2013

I admit that I prefer staying at hamptons.. However, in Syracuse for SU graduation, and we stayed at the holiday inn express. What a really nice facility. Seems new, great ambience and atmosphere. Very welcoming. The rooms are spacious. Comfy beds and pillows! The bathroom very roomy, nicely outfitted, great color scheme and design throughout the room and the hotel. Breakfast was very nice, and even with a lot of people moving around, there was enough space. Great design. Great stay. Would definitely stay here again!

Room Tip: My room was right next to the elevator on the 4th floor. Never heard a sound
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BataviaBev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, May 13, 2013
Hello Bev - Thank you so much for taking the time to write a very thoughtful and informative review on our hotel. We saw your posting on Sunday morning when most of the graduation families were still in the hotel, so it was a real treat for the staff while they were still running around working hard to get a review so soon ! We posted the review in our back office for all to see and enjoy. I loved that you wrote you couldnt hear the elevator, I did have the bells on the doors turned down since the area you wait in for the elevator does not need a loud announcement that the car has arrived. I didn't want that noise to wake or disturb our guests. Thank you again for your prompt review, it was a nice treat for all to read !

Deanna Granato
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, Indiana, United States
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2013 via mobile

There was some kind of glitch with the online reservation, but Sarah took care of it. The staff was extremely friendly and accommodating. We met the General Manager Deanna Granato: awesome lady and definitely cut-out to be a GM and more! The hotel room was clean and spacious! The beds were very comfortable. The location of the property is very near a nice mall and lots of restaurants. Additionally, the rooms are very quiet! We really enjoyed our stay!

Stayed April 2013, traveled with family
Helpful?
Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 26, 2013
Norman, Thank you so much for the glowing review of our hotel. It was so nice to meet you and your talented son this weekend. I am sure the apple doesn't fall far from the tree !!

I hope he enjoys his time here at Syracuse University and you are able to come back and stay with us again soon !

Deanna Granato
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

Property: Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
Address: 5908 Widewaters Pkwy, East Syracuse, NY 13057-3088
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in East Syracuse
#5 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dewitt (Syracuse) 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
American English ... more   less 
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Holiday Inn Express Hotel And Suites Dewitt (Syracuse)

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