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Embassy Suites by Hilton Syracuse
Ranked #9 of 19 Hotels in East Syracuse
Maryland, U.S.A.
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Okay, but ...”
Reviewed May 27, 2008

We stayed here one night in May 2008. The staff was friendly. The restaurant was convenient. The parking was free. The public areas -- lobby, pool, breakfast area -- were very attractive but our room was another story. It was in serious need of some deep cleaning or renovation. Too many mystery stains! We have stayed in a number of Embassy Suites, but I would never choose to stay in this particular one again.

  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ReluctantTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,173 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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  • French first
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  • Any
English first
Rochester, NY
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 4, 2008

If you are looking for a great hotel in Syracuse, NY you need to check out the Embassy Suites. My room was huge compared to most hotel rooms. I had a living room with a pull out couch, and a nice size bedroom. It was very comfortable. The bedding was heavenly!! The room also had a small fridge and microwave. They have the manager's reception in the evening with free beverages and snacks, and the free breakfast in the morning is a huge plus for families. Made to order omelets YUM! It's good start to your day.
The gym was small but has enough equipment for a good workout. There were 3 restaurants within walking distance if you want go out for lunch/dinner.
The hotel is very clean and the staff is excellent.
JG, Rochester, NY

  • Liked — Cleanliness, room comfort
  • Disliked — It's located right next to the expressway so it's a little noisey.
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Luv2travel45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 17, 2008

The interior of this hotel is very nice, and the rooms are extremely spacious. The location of this hotel is nice that it's removed from downtown Syracuse, but only a 15 minute drive to anything you need to get to. There is a free breakfast and free drinks in the evenings (although this feature may only be for hilton honors points members).

Other than having to pay for the internet, my stay here was incredible.

  • Liked — spacious rooms
  • Disliked — paying for the internet
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CharlieDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut
Level Contributor
136 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed April 9, 2008

I stay here every few months on buisness. The staff is ok, not the most friendly though.

The hotel is right on the NYS Thruway. Make sure you ask for a room on the south side of the hotel, or you will be kept up by tractor trailers all night long. Really, my room was only about 80 feet from the southbound lane.

The hotel is clean, the rooms are nice, and they have a beatiful atrium in the middle of the hotel. It makes you feel like you are outside in the middle of the winter.

They have a free breakfast, as well as a free Managers Reception from 5:30 to 7:00 with free drinks. Wine, beer, and limited liquor selection. It is a nice touch.

I will definitely continue to stay here.

  • Liked — Manager's Reception
  • Disliked — Highway Traffic and Noise on North Side of Hotel
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Fool for the Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island NY
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 17, 2008

Well let me say I was aware of the noise issue because of the reviews right here on this site. But all the other girls on my daughters hockey team and their parents were staying here so I decided not to look elsewhere. The hotel is a little on the rundown side. Perhaps I am a little too picky but the carpeting in my room looked a bit dirty and worn and the furniture was fairly nicked up and scratched. I have been in a lot worse and I have been in a lot better. The 'atrium' design with all the rooms facing a central area began to remind me of a prison after a while. I was in cell block B. The ' Atrium' ( echo chamber ) was very pleasing to the eye but not conducive to peace and quite. Lots of greenery and fish in ponds. Tikii bar and breakfast area all visible by every room in the house. During the day not a problem. But at midnight and your trying to get some sleep all you can hear or the teens and others milling ( and or running ) around. My rear room was away from the atrium but right next to I-90. Some people count sheep to fall asleep I counted 18 wheelers!
On the positive side breakfast was fantastic. Eggs anyway you want them omlets, bacon, sausage, pancakes, waffles, muffins, bagels, juices,and more! No complaints there! Every evening there was open bar for about an hour and a half to two hours. No complaints there either! Staff was very friendly and gave me a fan at my request to help drown out some of the 'atrium' noise. The in house resaurant had fantastic food. Great buffalo wings!
I bet the hockey team stays there again next year and I guess I will wind up there again. I guess for the open bar and a great breakfast I will have to put up with some sleepless nights.

  • Stayed March 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank chyman59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hartford, New York
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 11, 2008

My husband and I had to fly out of Syracuse to Orlando for our yearly vacation. As we live about an hour east of Syracuse, and it's winter in upstate NY, we felt that it would be a really great idea to stay in Syracuse the night before our flight. We booked Embassy Suites as we had never stayed there before (we usually stick with Marriott chain hotels) and wanted to try it out. After reading several reviews on Tripadvisor about the children running rampant I was a little nervous.

The outside of the hotel could use an update, but still looked well taken care of.

When we checked in, my husband asked the very nice desk person for a ''quiet'' room, something away from the highway. We were promptly given room 229, which was perfect....very quiet. No children running through the halls (granted it was a Monday night), and no noise from the road. The rooms themselves are very nice, and very clean (I am BIG on cleanliness). Big enough for a couple to be very comfortable ...a nice sized ''living room'' with tv, desk, couch and chair. Nice sized bathroom. Microwave and mini fridge. The king sized bed was very comfortable.

I should also mention the atrium. Beautiful. Reminded me almost of a lodge, complete with a large statue of a bear (their mascot). There were little ponds throughout, walkways, small bridges, and even a pond with fish in it. All clean and very nicely done.

We used the shuttle service to the airport (note: they ask you to make an appointment just to make sure they will be available when you need them. They also like to make sure they have enough room for everyone who needs to go at that time of the day). We had a 9:15am flight and reserved a shuttle for 7:45am. We left promptly at 7:45. The driver was very nice and personable.

The only thing that puzzled me is the lack of free internet service. They charge you $10.00 a day. I haven't seen anyone charge in a very long time, and I think it's about time that they caught up with everyone else!

Overall, I have to say this was a very enjoyable stay and we will definately consider staying here again next time.

  • Liked — Cleanliness, friendliness of staff, shuttle to airport
  • Disliked — $$$ for internet access, although they do have a business area in the lobby
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank sillygyrl9990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mass
1 review
Reviewed February 11, 2008

My husband and I from Massachusetts regularly meet friends from Ohio at Embassy Suites in Syracuse for long weekends. We've always been very pleased with the hotel, good service, clean and we always enjoy the managers reception and breakfast buffet. All of these things were still in place, however it seems to have turned into a Chuckie Cheese the last few months! I mean, loud, running children EVERYWHERE! Playing in the elevators, dominating the pool.... and no parents to be seen! This is really a shame to me, as we go for a nice relaxing weekend and I think the only ones relaxing are these kids' parents. I cant blame the kids, I probably do the same thing if no one watching me at that age. I hope the hotel can address this problem because other than this HUGE problem, its still a nice hotel. Sadly, we might look elsewhere for our next weekend.

Stayed February 2008
Helpful?
Thank Swifty66Mass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Syracuse

Property: Embassy Suites by Hilton Syracuse
Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites

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