sorry that Robert had a bad experience. We have been going there for YEARS and have always been greeted with a friendly and welcoming attitude. in fact, they know how much I love their salad dressing and have sent me home with extra [without me asking].
We have been to many other Sushi restaurants in the area and other states and find Sakura's to be some of the better that we have experienced.
If you want ambience, you might want to go elsewhere. But if you want to "belly up" to the Sushi bar and have a good food experience, then give Sakura a try.