This hotel had all the ingredients to be a fantastic hotel with its location. However being badly run and misrepresented in description and corresponding price meant it was a massive let down. The room we had was allegedly a suite and a nearly $500 per night for a 2 bedroom room it was a disgrace. The ‘imported cotton sheets’ were grey with dirty marks and the sheets in the sofa bed clearly had not been changed . There was mould on the shower curtain , food on the floor, food left in the freezer , the fridge handle was sticky and grimy there was no shampoo etc . There was insufficient bedding available for the sofa bed . Had we paid $100 / night, I would have said we had what we paid for !
We didn’t check in til 630 pm so it is not that we arrived early . It took 15 mins to get hold of someone to check in . The guy was totally unhelpful and unprofessional and clearly could not give a damn about customer service . It was a shockingly overpriced and run down hotel. More
- Free Wifi
- Free Parking