We stayed at this hotel for four days and were very disappointed. The motel is old and needs to be updated. The carpets were wet because apparently they just cleaned the carpets. So when we smelled an odor in the room we thought it was because the rugs were just cleaned. Also, one of the lamps were broken. The next morning th odor was still there so we informed the front desk and when we came back late that night the odor and lamp were still broken. We were asked at this point to move to a new room. We were exhausted and had two young children and this was not going to be possible. We went to talk to the Manager, Maryann the next morning and told her again the situation. On top of these problems, the health spa was not in service which also disappointed my husband since he works out each morning and was told in a review that they had a nice gym. No one ever got back to us about the situation. The next morning I spoke to the general manager or owner Irma who was very rude. She said we are not doing anything for you because we offered to move you at 10:00 the second night. She also said to me that we got a rate for one person instead of 2 adults and children. I then informed her I saw a better rate on expedia and that when I made my reservation, the reservationist said they would match it. I have never been treated by someone so nasty and unprofessional inn a hotel. The staff was friendly, what happened to her? I also told her I grew up in the area and would have given her repeat business every year since this hotel is convenient to where I was visiting, but being treated like this she lost my business. She didn't even care. I would not recommend this hotel!
- Official Description (provided by the hotel):
- At The East Norwich Inn you will find that our comfort and hospitality are just some of the many reasons that we remain one of Long Islands most elegant hotels. ... more less
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- Also Known As:
- East Norwich Hotel East Norwich