We stay at this Hotel every summer because of the convenient location close to the beach and because of the pool, which our daughter enjoys. Truly, it's a three star Motel-style Hotel next to the highway, but suitable for families. Rooms are OK, nothing really fancy, but clean, and they take good care of the surroundings, pool and lawn. This year, unfortunately, for the first time ever, I had to cancel my reservation, because my husband had to go into an impromptu business trip to Mexico. So I called the Hotel to explain the situation and I was told by the manager, Ms. Sarah Malone, that: 1. NO money back for cancellations 2. Credit for the cancelled days can only be issued IF they can sell the days we were cancelling. For example, they may be able to sell the weekend but not the week days, so we'd have credit only for the weekend they were able to sell 3. I had to write a letter explaining WHY I was cancelling so she could submit it to the "corporate office". So please beware of this policy BEFORE you make your reservation. It was also quite an experience having to talk to Ms. Malone, who on top of everything, is extremely rude. Upon asking her how I can move my reservation to another day, she yells: WHY ARE YOU CANCELLING????? Other than this, in another occasion, we didn't have hot water for two days bc one of the boilers has broken. It took them two days to fix it, and they provided a bathroom in another apartment for us to take a shower, in the other building (where the boiler was working) , but they didn't move us to another room. So, as long as everything goes alright, without any incidents or unexpected events, the Hotel is OK and suitable for a family. God forbid, something unexpected happens, you'll need to deal with the manager, who is rude and has no interest, care or idea about how to deal with customers. That's when you realize what kind of "Hotel" this is.
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- Also Known As:
- East Hampton House Hotel East Hampton
- East Hampton Hotel
- East Hampton House Hamptons, NY