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“We are big Residence Inn fans”

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Residence Inn Albany East Greenbush/Tech Valley
Ranked #3 of 4 Hotels in East Greenbush
Certificate of Excellence
Reviewed July 13, 2014

We were only passing through but we like some space to spread out a little and relax. With a Residence Inn, we always know we'll have some room to breath. Upon check in, we were offered a free upgrade to a two bedroom suite, but declined their kind offer (they seemed very surprised) since the second room would be wasted on us. I guess we could have given the dog her own room, but she prefers to stay with her pack. And that's another thing....pets welcome. This Residence Inn diid not disappoint. Welcoming and attentive staff. A bit expensive, but worth it to us.

  • Stayed: May 2014, traveled as a couple
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Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this reviewResponded July 22, 2014

Thank you for taking the time to review our property and choosing to stay with us while being on the road.

We are happy to hear that we were able to provide an accommodation for you and your family (and your doggy too) to relax and feel at home!! Thank you for your kind words, and we do look forward to hosting you and your family soon again!

Sincerely,
Hiroko Gier, Director of Sales

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57 - 63 of 123 reviews

Reviewed June 30, 2014

I have stayed here many times.Great staff that does not seem to change.Phil who is a mainstay welcomed us again and as usual you cannot get a warmer greeting. The rooms are always clean and comfortable.The place was filled and that does not interfere with the gratious hospitality and comfotable stay. It is conveniently located right off the highway. This a place we all always try to stay at as we go thru this area.

  • Stayed: June 2014, traveled with family
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Thank Mainelytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this reviewResponded July 8, 2014

Thank you for taking the time out of your busy schedule to review our property!! We do our best to make sure we provide all of our guests the services that they need to make their stay as comfortable while being away from home.

We thank you again for allowing us to host your overnight accommodation again, and we look forward to hosting you and your family soon again!!

Sincerely,
Hiroko Gier, Director of Sales

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Reviewed June 17, 2014

This suite-style hotel features comfortable rooms and extra features like evening happy hours with beer, wine and snacks for guests at reasonable prices. Hotel has pool and health club as well. Rooms include equipped kitchens as well. The location is very convenient for guests with cars. Hotel is set off of the road providing privacy and quiet setting.

  • Stayed: June 2014, traveled on business
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2  Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this reviewResponded June 20, 2014

Thank you for taking your time to review our property!

We would like to thank you for allowing us the opportunity to host your overnight accommodations!! We are hopeful that all arrangements went smoothly and we were able to supply the attention and details necessary to make your overnight accommodations a success.

Sincerely,
Hiroko Gier, Director of Sales

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Reviewed May 24, 2014

Combined business with pleasure for an extended stay at this location. We arrived before check-in, but staff worked with us and were very helpful in finding rooms that were ready to occupy. This hotel was very clean and quiet, we were on the 2nd floor. My elderly Mom was in the room next to us and was quite comfortable. We had been on the road a while before checking in so we had laundry to do. Hotel laundry room was very clean! This hotel is convenient to get to, right off I-90. We've stayed at this location before and will definitely go back as we expect more travel to this location in the future.

  • Stayed: April 2014, traveled with family
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Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this reviewResponded May 27, 2014

Thank you for taking the time to review our property and choosing to stay with us. We are happy to hear that we were able to supply the attention and details necessary to make your overnight accommodations a success. We truly appreciate your business and look forward to hosting you and your family soon again!

Sincerely,
Hiroko Gier, Director of Sales

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Reviewed May 21, 2014

This property was chosen,by my son in law,who works for marriot..As it was graduation weekend, all the other properties near clifton park were full..We had a wedding located there.. I found our room to be clean and quiet..The staff was very friendly..The only negative..there was no ice bucket in the room..enjoyable stay..Breakfast and dinner included.

  • Stayed: May 2014, traveled with family
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Thank bugman33772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this reviewResponded May 27, 2014

Thank you for allowing us to be your "home away from home" while being on the road for your family's special weekend. We thank you again for choosing to stay with us, and hope to host your overnight accommodation again in the future.

Sincerely,
Hiroko Gier, Director of Sales

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Reviewed May 7, 2014

I have stayed at this hotel previously and the experience has been consistent. The location is fairly convenient with shopping close by and a short distance away from DT Albany. if you are continuing on the NY turn pike, it is a good stop. Also, the property is surrounded by trees, so it is very quiet at night for a good night sleep.

The hotel itself is not very new, having said that, it seems the property went through some updates recently. We stayed in an one bedroom unit and it was comfortable. Other than the small things such as bathroom tiles, shower looking old and kitchen appliances, it is in a fairly good shape.

Service was not bad, but not good either. We called from our room to request for extra blanket and pillow, but it was never delivered. When I asked about if there's single use earphone for the gym equipment television, the front desk staff told me to buy it from WalMart down the street, at 11PM at night.

I would probably stay here again if the price is right. The property should be renovated more extensively in the near future, and staff training needs to be more on par with Marriott standard.

PRO
-Breakfast
-Location
-Quietness
-Cleanness

CON
-Age of the hotel
-Staff (some, not all)

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank McBerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this reviewResponded May 9, 2014

Thank you very much for taking the time out of your busy schedule to write about your experience with us.

I would like to apologize, on behalf of the hotel and our staff, for the inconveniences you had experienced during the past stay here at the Residence Inn by Marriott Albany East Greenbush / Tech Valley. We do our best to make sure we provide all of our guests the services that they need to make their stay as comfortable while being away from home. We appreciate your business, and I will be speaking with my staffs in regards to the concerns you have stressed so we can go over the proper procedures for our guests in the future.

Thank you again for your attention to this matter, and we hope that you will allow us to host your overnight accommodations again in the near future. If there are any questions, please feel free to contact me directly at any time.

Sincerely,
Hiroko Gier, Director of Sales

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Reviewed February 24, 2014

I have been staying in this hotel for about 5 years on and off. I have a good status in Marriott as I travel a lot. Overall I think that Residence Inns are perhaps a bad option for business travelers. People cook at times and even have pets in these rooms so smells, odors permeate easier than the occasional visitor.

As to this property near Albany, well, the odors and smells are bad. Mattresses feel cheap and soft. Bedding feels closer to paper towels. There are scrapes and blemishes in doors, hallways, walls, etc. You can see sub par maintenance efforts: e.g. different paint tones to correct blemishes and scraping. I think the worst is the state of the carpets. All you need to do is move a piece of furniture and you'll see in what bad shape they are. The other lousy point is the lackluster housekeeping. Dishes in the room are just thrown in the washing machines and replaced as they come out. So imagine grabbing a deep bowl and finding hardened egg yolk. Yes that happened in my stay. I dropped my car keys and looked under the bed and I found clothing items from a previous guest.

Overall this property feels unkempt, It smells old, and the counter service is not what it was a few years back. I am not coming back to this hotel again.

Room Tip: Try another hotel.
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  • Stayed: February 2014, traveled on business
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Thank Victor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Manager at Residence Inn Albany East Greenbush/Tech Valley, responded to this reviewResponded February 26, 2014

Dear Victor-
Thank you for taking the time to share your experience with the Residence Inn Albany East Greenbush/Tech Valley.

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Please feel free to contact me directly to discuss this in detail for I would love to learn and grow from your experience. Also, to address your concerns so that we can ensure you have an exceptional experience on your next visit.

Sincerely,
Samantha Munn CRDE
Operations Manager
Residence Inn by Marriott
samantha.munn@marriott.com
518.720.3600

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Additional Information about Residence Inn Albany East Greenbush/Tech Valley

Address: 3 Tech Valley Dr, East Greenbush, NY 12061-4134
Phone Number:
Location: United States > New York > East Greenbush
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in East Greenbush
Price Range: $124 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Albany East Greenbush/Tech Valley 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn Albany East Greenbush/Tech Valley Hotel East Greenbush
Residence Inn East Greenbush
East Greenbush Residence Inn

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