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“Excellent staff”

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Fairfield Inn Albany East Greenbush
Ranked #2 of 4 Hotels in East Greenbush
Certificate of Excellence
Level Contributor
3 reviews
“Excellent staff”
5 of 5 bubbles Reviewed February 20, 2014 via mobile

I found refuge here during a snow storm, the staff was helpful and pleasant. In the morning after a foot of snow fell the staff was assisting in cleaning off cars and shoveling them out. A welcome site during a few long days of travel.

Stayed February 2014, traveled on business
Helpful?
Thank traveler9160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csampone, General Manager at Fairfield Inn Albany East Greenbush, responded to this review, February 27, 2014
Dear Valued Guest,

I want to thank you for taking the time to provide us with your review, since it is reviews like yours that help us to continue to aim at raising the bar at our establishment.

I am so happy to hear that you enjoyed staying with us. I know first hand that the North Eastern snowstorm we had was quite the storm. With that said I am delighted to hear that the staff made such a lasting impression and helped you feel at ease while staying with us. I will be sure to pass along your kind words to our staff and Kevin our Chief Engineer who was the one assisting with the shoveling that day. Comments like yours go such along way with our staff and I am sure they will all be very happy to hear this.

Again, I thank you for taking the time to provide your feedback and will look forward to seeing you again soon.

Sincerely,


Christopher Sampone
General Manager
Fairfield Inn - Albany East Greenbush
124 Troy Road
East Greenbush, NY 12061
Phone: 518-477-7984 ext. 178
Fax: 518-477-2382
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

293 reviews from our community

Traveler rating
    130
    107
    38
    10
    8
See reviews for
102
70
19
75
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Rochester, New York
2 reviews
5 of 5 bubbles Reviewed February 18, 2014

The Hotel is all I expected. More inportantly was the customer service provided during the recent North Easter that dumpbed more than 2 feet of snow on the Albany Area. Staff was very friendly and willing to assist travalers in any way neccesary. Fresh cookies at the front desk in the middle of the storm Thursday to Fresh Breakfest and as much information they could provide Friday Morning. Most impressive was he guy out in the parking lot shoveling snow from behind otel guest cars and clearing snow off cars Friday Morning. I left at 8:00 am and this gu had been outside for at least 2 hours responding to everyodies needs.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csampone, General Manager at Fairfield Inn Albany East Greenbush, responded to this review, February 27, 2014
Dear Valued Guest,

I want to thank you for taking the time to provide us with your review, since it is reviews like yours that help us to continue to aim at raising the bar at our establishment.

I am so happy to hear that you enjoyed staying with us. I know first hand that the North Eastern snowstorm we had was quite the storm. With that said I am delighted to hear that the staff made such a lasting impression and helped you feel at ease while staying with us. I will be sure to pass along your kind words to our staff and Kevin our Chief Engineer who was the one assisting with the shoveling that day. Comments like yours go such along way with our staff and I am sure they will all be very happy to hear this.

Again, I thank you for taking the time to provide your feedback and will look forward to seeing you again soon.

Sincerely,


Christopher Sampone
General Manager
Fairfield Inn - Albany East Greenbush
124 Troy Road
East Greenbush, NY 12061
Phone: 518-477-7984 ext. 178
Fax: 518-477-2382
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

The property hits all the marks one expects from being part of the Marriott family of hotels: clean, comfortable, etc. It's super convenient to the highway and plenty of stores, etc. on the main drag of East Greenbush. But it's the staff and management that make all the different between a very good place to stay and an excellent one. The breakfast is tasty and the room is impeccably looked after by a pleasant and quiet gentleman. This is my second stay and it will become a regular stop for me on my travels in the area. I'd choose this over a fancier establishment any day. Front desk staff cordial. Follow-up by management is personalized. You won't go wrong.

Room Tip: Avoid rooms 117 and 119 unless you have a disability, in which case, of coure, they will be good for...
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blaise122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csampone, General Manager at Fairfield Inn Albany East Greenbush, responded to this review, February 27, 2014
Dear Valued Guest,

I want to thank you for taking the time to provide us with your review, since it is reviews like yours that help us to continue to aim at raising the bar at our establishment.

I am so happy to hear that you enjoyed staying with us,. I am very happy to hear that the staff has been going out of there way to accommodated your needs and making you feel at ease while staying with us. I will be sure to pass along your kind words to our staff. Comments like yours go such along way with our staff and I am sure he will be very happy to hear this.

Again, I thank you for taking the time to provide your feedback and will look forward to seeing you again soon.

Sincerely,


Christopher Sampone
General Manager
Fairfield Inn - Albany East Greenbush
124 Troy Road
East Greenbush, NY 12061
Phone: 518-477-7984 ext. 178
Fax: 518-477-2382
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
80 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed December 30, 2013

the hotel is clean and quite. located in the highway to New York and Boston. there are 2 restaurants next to the hotel which is good for dinner or breakfast.
the breakfast is simple with few options and it is finish at 9am which is early, usually breakfast finish at 10am on the week days and 11am on weekends.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Majedma10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csampone, General Manager at Fairfield Inn Albany East Greenbush, responded to this review, February 27, 2014
Dear Valued Guest,

I want to thank you for taking the time to provide us with your review, since it is reviews like yours that help us to continue to aim at raising the bar at our establishment.

I am so happy to hear that you enjoyed staying with us. I will be sure to pass along your kind words to our staff, since it's comments like yours go such along way and I am sure they will all be very happy to hear this.

Again, I thank you for taking the time to provide your feedback and will look forward to seeing you again soon.

Sincerely,


Christopher Sampone
General Manager
Fairfield Inn - Albany East Greenbush
124 Troy Road
East Greenbush, NY 12061
Phone: 518-477-7984 ext. 178
Fax: 518-477-2382
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 16, 2013 via mobile

Stayed at this hotel for 2 nights during the snow storm. The staff was great. They shoveled guests cars and and even offered to brush them off for you (Daniel). The gentlemen who runs the breakfast area was very friendly, food was good. Rooms were clean. I'm sure we will be back.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msnitro77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csampone, General Manager at Fairfield Inn Albany East Greenbush, responded to this review, February 27, 2014
Dear Valued Guest,

I want to thank you for taking the time to provide us with your review, since it is reviews like yours that help us to continue to aim at raising the bar at our establishment.

I am so happy to hear that you enjoyed staying with us. I know first hand that the snowstorms we have experienced this year have been have been quite the storms. With that said I am happy to hear that the staff made such a lasting impression and helped you feel at ease while staying with us. I will be sure to pass along your kind words to our staff and make a special recognition to Kevin our Chief Engineer who was the one assisting with the shoveling that day and Richard who is our weekend Breakfast Ambassador . Comments like yours go such along way with our staff and I am sure they will all be very happy to hear this.

Again, I thank you for taking the time to provide your feedback and will look forward to seeing you again soon.

Sincerely,


Christopher Sampone
General Manager
Fairfield Inn - Albany East Greenbush
124 Troy Road
East Greenbush, NY 12061
Phone: 518-477-7984 ext. 178
Fax: 518-477-2382
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobleskill, New York
2 reviews
5 of 5 bubbles Reviewed December 16, 2013

Could not make it home because of snow. Was a walk in and it was the same price as on line. Front desk clerk was cool and room was more the worth the price. Denny's is right in front and for staying at inn 10 percent of bill. Free breakfast great choice

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wnswest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York Beach, Maine
Level Contributor
273 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed December 2, 2013

the hotel staff especially Chris P was extremely friendly and helpful.This is an older facility but it is very clean and located right off the highway.The breakfast is comparable to other hotels at this price point.I would definitely stay here again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mainelytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csampone, General Manager at Fairfield Inn Albany East Greenbush, responded to this review, December 2, 2013
Dear Valued Guest,

I want to thank you for taking the time to provide us with your review, since it is reviews like yours that help us to continue to aim at raising the bar at our establishment.

I am so happy to hear that you enjoyed staying with us. I am very happy to hear that the staff has been going out of there way to accommodated your needs and making you feel at ease while staying with us. I will be sure to pass along your kind words to Chris P at our font desk. Comments like yours go such along way with our staff and I am sure he will be very happy to hear this.

Again, I thank you for taking the time to provide your feedback and will look forward to seeing you again soon.

Sincerely,


Christopher Sampone
General Manager
Fairfield Inn - Albany East Greenbush
124 Troy Road
East Greenbush, NY 12061
Phone: 518-477-7984 ext. 178
Fax: 518-477-2382
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Albany East Greenbush

Property: Fairfield Inn Albany East Greenbush
Address: 124 Troy Road, East Greenbush, NY 12061
Phone Number:
Location: United States > New York > East Greenbush
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in East Greenbush
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Albany East Greenbush 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
The Fairfield Inn by Marriott Albany-East Greenbush is minutes from Albany, New York's historic state capital as well as the Empire State Plaza, Times Union Center & Palace Theater. Albany International Airport is an easy 20 minute drive. Conveniently located minutes from RPI, HVCC, and Siena Colleges. Close to local corporations in Rensselaer Tech Park, as well as Regeneron, NYISO, and Pitney Bowes. Less than an hour away, many entertainment options can be found in Saratoga Springs, the Berkshires, Grafton State Park, Catskill Mountains, and Lebanon Valley Speedway. Local shopping is close by at Crossgates Mall, Colonie Center, downtown Troy and Lee Prime Outlets in Lee, MA. Enjoy complimentary wireless internet access in our bright, spacious guestrooms as well daily housekeeping and access to Planet Fitness. The Fairfield Inn by Marriott Albany-East Greenbush hopes you enjoy our complimentary hot and cold Continental Breakfast with healthy options, waffles, whole fruit and more! ... more   less 
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Also Known As:
Fairfield Inn Albany East Greenbush Hotel East Greenbush
Fairfield Inn East Greenbush
Fairfield East Greenbush
East Greenbush Fairfield Inn

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