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“Excellent Hotel Experience” 5 of 5 bubbles
Review of Hampton Inn East Aurora

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Hampton Inn East Aurora
Ranked #1 of 2 Hotels in East Aurora
Certificate of Excellence
SHELBURNE FALLS
2 reviews
“Excellent Hotel Experience”
5 of 5 bubbles Reviewed March 24, 2014

The people were cheerful, helpful and capable. The room was clean, kept clean, everything worked - even the WiFi. Complimentary breakfast was excellent. When 14 inches of snow fell, and we lost our keys in the snow while clearing the car with a snow brush, the Maintenance Manager came to our aid - - cheerfully, with a sense of humor and a shovel. She stayed and helped until the keys were found in the snow. A worrisome situation became a delightfully good experience.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank SANDRA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin Z, General Manager at Hampton Inn East Aurora, responded to this review, April 2, 2014
Thank you for your kind review, Sandra C! We are happy to hear that everything was clean and comfortable for you throughout your stay. We take pride in our “On the House” breakfast service and are glad to know you enjoyed it! We are also thankful that with Jennifer, our Maintenance Engineer’s assistance, you were able to locate your lost keys in the piles of snow! We hope your travels allow for a return visit soon!
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427 reviews from our community

Traveler rating
    318
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    18
    4
    3
See reviews for
188
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Sauquoit, United States
1 review
5 of 5 bubbles Reviewed March 20, 2014

Loved this property. Would definitely stay again. Hot tub felt good after long drive. Friendly, courteous staff. Great value. Comfortable, quiet rooms. Clean. Breakfast was delicious with a good assortment of foods. The town this hotel very quaint. Enjoyed it.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin Z, General Manager at Hampton Inn East Aurora, responded to this review, March 25, 2014
Thank you for your lovely review, Frank M! We are glad to hear our staff delivered the great service we strive for throughout your stay! We are also happy to hear your room was clean and comfortable for you and that you enjoyed our ‘On the House’ breakfast service! We are excited for your return to our hotel soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Aurora, United States
1 review
5 of 5 bubbles Reviewed March 13, 2014

My boyfriend and I were in town last week for a friend's wedding, and stayed here overnight. Heather at the front desk checked us in as soon as we arrived, and provided water bottles. She was so pleasant and answered all of my questions. The room and lobby were spotless and welcoming. After the wedding, we came back after midnight. The gentleman at the front desk gave us a pizza menu and it was delivered to our hotel bedroom door within the hour--best ending to the night! Thanks again, I would highly recommenced this hotel for anyone looking for pleasant staff, clean rooms and swift check in/out.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin Z, General Manager at Hampton Inn East Aurora, responded to this review, March 17, 2014
Thank you for your kind review! We are happy to hear you received the fantastic service we strive for; we certainly love our staff! We are also glad our hotel was clean and comfortable for you throughout your stay. Hopefully you are able to visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Pole
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
1 of 5 bubbles Reviewed February 25, 2014

Our first impression was very good, spacious clean lobby, easy check in , nice clean room. But things went downhill after that. We found that the toilet was clogged. Upon calling front desk they assured us they would check it immediately. Soon there was a knock on our door and I answered it only to find a toilet plunger thrust into my hands. " Just use the plunger, it will solve your problem ", I was told. " We always hand the guests the plunger and it has never failed to unclog the toilet. " I was too shocked and tired to argue. So this room had a chronic toilet problem and nothing had been done to fix it, not only that they had the audacity to ask the $160 a night paying guests to do the work of a plumber.

No apologies were offered. The hotel was half empty on that night. But they did not offer to give us another room. Next morning we found that it was difficult to take a shower as the bathtub drain plug was broken.

In all my years of traveling I have never come across such atrocious customer service and after this experience I can safely state that I will always stay away from all Hampton Inns.

Stayed January 2014, traveled as a couple
Helpful?
3 Thank CDceedee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin Z, General Manager at Hampton Inn East Aurora, responded to this review, February 26, 2014
Please accept our sincere apologies for the quality of services you received during your recent stay with us. We regret the plumbing issues you encountered and our mismanagement of the situation. We have reported your experience to our maintenance team who will work to resolve the issue as well as prevent similar problems moving forward. Appropriate plumbing management procedures were not utilized during your stay, which has caused us to reinforce and provide training on how to properly handle similar situations. We hope you will consider staying with us again the next time you return to the area so we may better demonstrate the quality service and accommodations you expect and deserve.

We would like to discuss this situation with you at your earliest convenience. Please reach out to our Assistant General Manager, Tara Marks, by phone at 716.655.3300 or via email at tara.marks@hilton.com.
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Buffalo, United States
1 review
5 of 5 bubbles Reviewed February 25, 2014

My wife, daughter and I went to the East Aurora Hampton. It was a great trip and the hotel/ service was wonderful! Great complimentary breakfast. Fast internet. Very kind staff. Loved the free hot chocolate and tea! I highly recommend this hotel! I cannot wait until we an go back and stay at this establishment.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin Z, General Manager at Hampton Inn East Aurora, responded to this review, February 26, 2014
Thank you so much for your fantastic review! We certainly love our staff and are happy to hear we provided the friendly service we strive for! We are also happy to hear you enjoyed our ‘On the House’ breakfast and internet services! We hope you are able to come visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cresskill, United States
2 reviews
5 of 5 bubbles Reviewed February 21, 2014

It was clean and well maintained hotel. The staff was receptive, friendly and helpful. The site conveniently located in the center of town and in walking distance to restaurants, shops and activities for the family. Within 20 min drive to Buffalo, airport and major malls.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Joseph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin Z, General Manager at Hampton Inn East Aurora, responded to this review, February 26, 2014
Thank you for your lovely review, Joseph P! It’s great to hear that you were able to explore east aurora and enjoy so much that it has to offer! We are happy that everything was clean and comfortable for your stay with us. We hope you will visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noblesville, United States
2 reviews
4 of 5 bubbles Reviewed February 21, 2014

I stay at the Hampton in East Aurora due to its convenient location, cleanliness and customer service. In fact, their customer service is top notch! The hotel staff does everything in their power to make you feel at home. They have fresh baked goods every evening, water and hot drinks. This is one of the top Hampton’s in the chain. The hotel is kept clean. I believe that I have probably stayed in every room in this hotel over the past two years and haven’t had a complaint once. They also provide loaner umbrella's and window scrappers.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin Z, General Manager at Hampton Inn East Aurora, responded to this review, February 26, 2014
Thank you for your kind review, William B! We are happy to hear you always enjoy your stay with us! We are glad that your room is consistently clean and comfortable for you. We are excited to see you back at your ‘home away from home’ again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn East Aurora

Property: Hampton Inn East Aurora
Address: 49 Olean St, East Aurora, NY 14052-2515
Phone Number:
Location: United States > New York > East Aurora
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in East Aurora
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn East Aurora 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Booking.com, Priceline and Travelocity so you can book your Hampton Inn East Aurora reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn East Aurora Hotel East Aurora
East Aurora Hampton Inn

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