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“Fredonia Parents, this is your place”

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Clarion Hotel Dunkirk
Ranked #3 of 4 Hotels in Dunkirk
Saratoga Springs, New York
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Fredonia Parents, this is your place”
4 of 5 bubbles Reviewed May 28, 2014

I can't figure out why I haven't reviewed this place before. This has been our home for the past 4 years whenever visiting our son at SUNY Fredonia. Our first few visits to the area we tried other places & this is the best value you will find. Ask for the Fredonia parent's discount, if you have no other discount programs to apply. The hotel is nothing really special, you'll find all of the usual things; fitness center, pools in & out, a restaurant with limited selections, and the usual breakfast bar fare. (Yes, make your own waffles!) What you won't find at a similar chain; a marina, harbor-view rooms, a walk along the water, and a bar. Just the bar alone was worth it to us after a very long drive! Front desk & staff have always been very good, and complaints have been few. The small suites they have are worth it if you have kids, especially teenagers. Harbor view is worth asking for. First floor tends to be loud, especially on weekends when they host groups. And the parking lot is sketchy & not well lit at night. All things considered, we will miss visiting this place.

Room Tip: Go for upper room facing harbor.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enewellz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Front Office Manager at Clarion Hotel Dunkirk, responded to this review, July 23, 2014
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we hope to get the chance to see you in the future.
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215 reviews from our community

Traveler rating
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    66
    30
    33
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66
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Dunkirk, New York
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 24, 2014

Stayed here for 4 nights over the Easter weekend. Being a Dunkirk NY native, I was quite pleasantly surprised by the recent renovations in the Clarion, after having stayed there numerous times in the past with a little less that an overall good experience.
Our room had fresh paint, carpet, bedding, mattresses, granite counter-tops, marble windowsills, flat screen TVs and new lighting fixtures.
The hallways had new carpet and were very well lit.
I was very happy with the hotel on this last trip, it was quiet and we slept great!
PS: The lake view was great, lotsa ice still on Lake Erie in April!
Wish they had a more centralized coffee pot in the lobby, but Tim Horton's is right next door!

Room Tip: Go for LAKEFRONT rooms, otherwise you get a view of Route 5.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M0ther0fTw0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, May 26, 2014
We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level Contributor
440 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 362 helpful votes
3 of 5 bubbles Reviewed May 20, 2014

Nice Hotel, on the water with a nice walking path along the harbor for about a mile. Free Breakfast is nice, nothing special, typical. Rooms are clean and neat, but what you would expect at a 3 Star hotel. Very close to SUNY Fredonia and probably the best hotel in the area, much better than the Best Western!

Room Tip: Ask for a water view, high floor
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JesusDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, May 26, 2014
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballston Spa, New York
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed April 9, 2014

I stayed here for two nights while I was attending a conference at one of the nearby colleges. The hotel is located right on the lake and some of the rooms overlook it. Our first floor room overlooked the parking lot and has two beds, closet, desk, dresser, nightstand, and a modern television.

The building was older and the age showed in the rooms. The room door did not have an automatic closer on it which means we always had to remember to shut the door tightly ourselves. The bathroom door opened into the room door. The room was clean and bedding is updated. It also appeared that some improvements were made to the bathroom recently with a new vanity. The television received only a handful of channels with poor reception and sound quality. The free continental breakfast was typical but was of good quality.

Overall, the stay was comfortable in an average, clean room. Service was good although there was always a line at the front desk whenever we needed anything. Price was a bit high for the experience but it was a nice location.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atm91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, May 26, 2014
We appreciate your feedback and have discussed every issue with our head departments, we are committed to ensuring that these problems will not occur again.
We recently upgraded our TV provider, we now have Direct TV with over 75 channels and Showtime Movie Channels, 50 of them are in HD! We hope to have the opportunity to provide accommodations for you in the future!
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Scotia, New York
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed March 14, 2014 via mobile

Just checked in and went directly back to the front desk to let them know that several of the lights in my room were either missing or blown was told some one would bring them. Waited a while and went back out and they don't have any bulbs at the front desk I have to wait until she contacts the maintenance person. There goes my reading for the night and how do you rent a room where the lights are blown? Nice facility but not very good customer service at the front desk. Not deserving of me taking a picture of my owl.

Stayed March 2014
Helpful?
1 Thank Camilla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, March 18, 2014
Thank you for taking the time to tell us about your experience at our hotel. I am sorry you were disappointed on this occasion, and I apologize for any inconvenience you experienced. It would be a good idea to keep extra light bulbs at the front desk for emergencies, also I will let the housekeeping department know to make sure this does not happen again. I sincerely apologize for the inconvenience, and hope you will consider this an isolated incident and that you will continue to stay at our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunkirk, New York
Level Contributor
111 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed February 5, 2014

We had the jacuzzi suite. The jacuzzi was great. You could see where there were leaks in the ceiling and they patched very poorly. Bed was comfy and the view to the lake was beautiful. It needs new carpeting but all in all it was a great evening.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tammywinder53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, March 18, 2014
Thank you for taking the time to bring such matters to our attention. We value your patronage and certainly want to know if you are dissatisfied in any way. I will let the maintenance know about the painting in the rooms, however for the new carpets, we just put brand new carpet in all the rooms last fall. We hope to have the opportunity to provide accommodations for you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
1,059 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
3 of 5 bubbles Reviewed December 20, 2013 via mobile

For Dunkirk, the location is excellent. Beautiful view of Chadwick Bay. The rooms are what you would expect. Small exercise facility and pool is good. The restaurant has reasonably good food but the service is historically horrific. If you sit down, bring a horn or noisemaker to get the attention of the servers. It's better than shouting.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jonmun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, December 23, 2013
Thank You for your review, please accept our apologies for the unfortunate experience you encountered in our restaurant. We strive for perfection in our hotel rooms and the service and comfort of our guests is a top priority. We appreciate your bringing these matters to our attention so that we can improve the services we offer our guests/customers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Dunkirk

Property: Clarion Hotel Dunkirk
Address: 30 Lake Shore Dr E, Dunkirk, NY 14048-1645
Phone Number:
Location: United States > New York > Chautauqua County > Dunkirk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Dunkirk
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Hotel Dunkirk 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Clarion Hotel & Conference Center in Dunkirk offers wonderful views overlooking Lake Erie. Located approximately 24 miles from the Jamestown airport, and 45 miles from the Buffalo airport, 3 miles from the State University of New York at Fredonia, 12 miles from Lily Dale, Chautauqua County has 24 unique wineries that are driving distance from our hotel. The hotel & conference center is conveniently located for your getaway, special event or business meeting.The harbor front boardwalk and the center of Dunkirk is a short walk away and offers dining, recreation and entertainment year-round. Hotel guests are afforded an abundance of amenities, like free hot breakfast bar, free high-speed Internet access, free local calls and free coffee. We have an outdoor heated pool open May through September, as well as an exercise room with Cardiovascular options. We have the Windjammers Restaurant/Lounge onsite open for dinner, In the summer we have our Dockside Cafe open for lunch and dinner with entertainment on the weekends. ... more   less 
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Also Known As:
Clarion Dunkirk
Dunkirk Clarion

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