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Clarion Hotel Dunkirk
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Reviews (238)
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Reviewed June 14, 2011

I stayed at the Clarion Hotel Dunkirk for a few days for business purposes. It was surprisingly quite a decent hotel. Definitiely request one of the rooms with the view of the lake. Absolutely wonderful. The staff is very friendly too and the rooms are nice for a Clarion brand. I would stay here again.

  • Stayed: June 2011, traveled on business
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Thank BryanBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshVicKang, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this reviewResponded August 18, 2011

Thank you for your positive comments. We appreciate the time it takes for you to review us. Our renovations to improve the hotel will be finished shortly, and we hope you can visit us again soon. Thank you again.

Justin Collins
Guest Services Manager

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Reviewed April 25, 2011

My family and I were very upset that we didn't know the hotel was under renovations....The room was very dirty looking and smelled. The wallpaper was peeling. The bathroom smelled of smoke because of the air ducts. While taking the kids swimming, there was a glob of hair floating in the pool. The breakfast was disguisting! Everything was dry. There was even a dead spider on one of the sausage patties. While we were checking out and asked if how we liked our stay, our response was it was just okay. The manager who was standing at the desk said nothing and either did the employee waiting on us. Never again!

  • Stayed: April 2011, traveled with family
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4  Thank aaoparents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshVicKang, Manager at Clarion Hotel Dunkirk, responded to this reviewResponded May 4, 2011

Thank you for your review. We do sincerely apologize that your stay was not as enjoyable as you had hoped. We are currently undergoing major renovations, to make sure these problems no longer happen. We hope you visit us again in the future, to see all the changes we have made.
Thank you for your time, and we hope to see you again.

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Reviewed April 18, 2011

From the start we had a bad experience. The man working the front desk tried to check us in but had no idea if there was a crib in the room which we reserved; the first 2 employees which walked past that he asked to assist in finding out if there was a crib both refused to take a break from what they were doing to help. Fortunately there was a crib in the room; unfortunately the room hadn't been updated in a long time and there was a part behind the window curtain where the wallpaper was peeling off the wall and mold was exposed. Everything about the room was dated, from the TV to the bathroom and carpet; which made me extremely uncormfortable to have our toddler crawling around on.
Next morning we were met with the fire alarm going off but no fire. We got up and got dressed once the alarm stopped and went down to the free breakfast. Unfortunately the elevators were both down at this point so we had to carry everything down the stairs.
Breakfast was decent; employees here were nice.
Heading out for the day we were in the lobby for a few minutes where we noticed that they seem to be storing caustic cleaning supplies right on the lowest shelves were crawling toddlers could reach... I would like to say we will not return here; but with the lacking options in Dunkirk that could wind up being a lie.

Room Tip: Ask for a newly updated room...?
  • Stayed: April 2011, traveled with family
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2  Thank Padge9281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshVicKang, Manager at Clarion Hotel Dunkirk, responded to this reviewResponded April 20, 2011

Thank you for your review. Currently we are undergoing major renovations to the hotel, to make all future stays better for everyone. We apologize for your inconvienences, and will address your issues with the staff. We hope that you decide to stay with us again in the future, to see the changes that we have made.
Thank you for your time, and we hope to see you again in the future.

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Reviewed March 29, 2011

Having family in the Chautauqua area we often come for mini vacations (only living about a hour and a half away), trying out different places and just enjoy how beautiful Chautauqua is. When we first arrived the young girl at the desk actually checked us into a room that hadn't been made up, but she quickly switched us around and was very sincere and apologetic about the entire situation (honest mistake). We had came in the evening and decided to stay in and had a couple cocktails at the bar and enjoy the live entertainment on the waterfront, what a great night it turned into. The bartender was great, and even with the few problems we did have, I can't say enough about what a nice time my wife and I had staying there! We can't wait to return this next summer, and look forward to the renovations!

  • Stayed: July 2010, traveled as a couple
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Thank LBlueSky88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2010

quiet,convenient,got a great rate, wasn't expecting a free breakfast and found out they had one which was very nice,dining room overlooks the lake, bedding was fantastic.staff was friendly and helpful.

  • Stayed: December 2010, traveled with family
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1  Thank fmg120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshVicKang, Manager at Clarion Hotel Dunkirk, responded to this reviewResponded December 30, 2010

thank you for your nice comment. we will be doing major renovations in the early part of 2011 to make this hotel even better place to stay.
thanks again, ashok chopra, general manager

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