Despite reading some pretty awful reviews of Thunderbird Resort and Marina we decided to take a chance and stay here due to the fact that the outside appearance seems very pretty. Once we arrived we saw why people had taken the time to write the awful reviews. The room was in much need of updating. Carpet was dirty, bathroom was old and moldy and desperately needed updating. The air conditioner in the family suite was weak and way too small to effectively cool down the entire unit. There was no phone giving the guests no way to contact the office (except by your own cell phone), the TV had poor reception. When seeing this we were not happy but figured since it was a busy weekend and we already paid for the room and settled in, we'd make the best of it. The following morning we awoke to another problem! The entire kitchen area was infested with hundreds of ants. They were everywhere, even crawling in the clean sippy cups that we had placed on the kitchen counter for our two year old. Upon complaining we were told to wait for the maid which wouldn't be for another couple of hours. We decided to abruptly pack up and get out. The room rate was way too expensive to be dealing with problems of this sort. Always read the reviews about an establishment before staying there and if there are more negative ones than positive, then it must be for a reason. We do not advise you to stay here.
- Official Description (provided by the hotel):
- Lakefront family friendly Resort, onsite marina, onsite spa services, onsite cafe. Groups, reunions ... more less
- Reservation Options:
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- Also Known As:
- Thunderbird Resort And Marina
- Thunderbird Resort & Marina Hotel Diamond Point
- The Villas On Lake George NY - Diamond Point