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“Thunderbird Resort & Marina”

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The Villas On Lake George
Reviewed July 15, 2012

We have spent over 30 summers at Lake George and have known Lenny Chiriboga for over 30 years. We and our children have enjoyed his facilities and beach and now we have grandchildren who are enjoying them as well. We have always found Lenny and his staff to be very conscientious about the safety of their guests and concerned and careful about the health of the Lake.

For many years we have witnessed Lenny and his staff giving VERY thorough safety and boating instructions to guests renting boats or jet skis from him. He is very clear about the speed limit, watching for swimmers in the cove and on the Lake, avoiding shallow areas etc... He and his staff have been excellent ambassadors of Lake George to the tourists with whom they have contact.

We have always found Lenny and his staff to be professional and very careful to adhere to the regulations that affect his business. He and his family have worked very hard to provide a wonderful place for tourists to come and make memories of time spent on the Lake. He responds very quickly if an issue arises and works hard to comply with requests made of him.

Lenny, his family and the Thunderbird Hotel are a landmark at the Lake and we look forward to spending more summers there for many, many years to come.

We have vacationed at the Thunderbird Resort and found the accommodations to be spacious, clean and very comfortable with spectacular views of the Lake. It is a wonderful facility!

  • Stayed: June 2012, traveled with family
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Thank Ken E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 - 62 of 87 reviews

Reviewed July 10, 2012

I went with several families for a 7 day stay and the house was under construction when we arrived. There was absolutely no way that it would be ready for people to stay in the day that we were supposed to check in. The owner did not call to tell us about the situation and did not provide possible solutions to the problem. He was rude, unapologetic, and arrogant. He did not care at all that he had ruined vacations for many people. Save yourselves the headaches and do not stay at this "resort" under any circumstances.

  • Stayed: July 2012, traveled with family
    • Service
1  Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012

Just left the the thunderbird after the most infuriating few hours of my life. Rented the house on the property for this week only to show up and find the house was in the middle of construction. Owner never warned us that house wouldn't be ready for the arrival of our five families but when we showed up they were sawing molding, there was no ceiling in the kitchen, they were working on the plumbing and much of the furniture was on the porch. Not to mention that it was no longer a 7 bedroom house which was what it was listed for when we rented the place. Worst part was the owner showed no remorse and said feel free to leave if you are not happy. Didn't care a lick that 15 people were waiting around to see if they could manage to pull off a miracle and get the house in working order. Never offered other options or reduced cost, just kept asking us if we wanted to stay or go. Total disregard for us and the fact that we were stranded. Seemed like such a nice guy on the phone but complete charlatan in reality. Save your sanity and money.

  • Stayed: July 2012, traveled with family
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3  Thank Rachrsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012

We got to the "resort" and the owner said it will be ready in 2 hours. Little did we know the house was under renovation. It was missing sinks, doors, paint, ceilings were down, no furniture, a complete dirty mess. Uninhabitable is the proper descripition. When we asked the owner about, he just gave us some bs reason why it wasn't ready, he was rude, arrogant, very unapologetic, and did not know this first thing on how to accomadate his guests...very disappointed, extremely pissed off.

  • Stayed: July 2012
    • Cleanliness
1  Thank ihatethethunderbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2012

i stayed at the thunderbird and loved it. the new owners are from the same family but are changing everything. its a great place for a family all those negative reviews are old, old, old.
the beach is very relaxing and pretty, the boat rentals are fair for lake george, and its convenient to be right there .so many things are being changed and the new owners are so into giving people a good experience.

  • Stayed: July 2011, traveled solo
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1  Thank jazzgig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2012

I stayed at the Thunderbird last year for about a week. It was clean and comfortable. The staff was very kind, welcoming and made themselves available if I had any problems (which I did not). The location is excellent and the surroundings peaceful. It is a great place to go when looking for some quiet time and relaxation. If ever in the area I will be sure to stay here once again.

  • Stayed: October 2011, traveled solo
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1  Thank Ryguy584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2011

I booked the Thunderbird for a family vacation. We booked 2 rooms are were told that each room had 2 double beds and 2 twin beds, as well as a futon. When we arrived and checked into our rooms there were only 3 beds in each unit. The owner's daughter said she would give us a free motel room to make up for the difference in beds. Once the owner got on site she would not honor her daughters promise and offered to bring an extra bed into each unit. That never happened. We also received the key for our second room early (again by the daughter) and was told that we may check in to that room a day early. We figured this was to make up for the mistake of the beds. The weekend continued to bring problems when we went to rent a boat. The terms and conditions were not explained to us and then the rude renter told us we should have read the fine print of the document and charged us an additional fee for gas, because we didn't fill up. How are we suppose to know where to fill up a boat, we are not from the area. After that my four year old cousin fell on her head when the chain to the swing she was on snapped off the beam. The staff could care less that she got hurt and did nothing to make up for her injury. In fact, the broken swing sat on the ground for the rest of the weekend. However, the worst part of the weekend occurred when the owner's wife came around on Sunday morning looking for more money. (She also asked two other groups staying on the property the same weekend for more money) She was now expecting us to pay for the room that we checked into early. Now, we would have had no problem paying for the room, if her daughter did not tell us that we may check into the room early. After a conversation, she told us that we were all set, without any additional money. We thought our interactions were done with the staff until the owner, her husband, came into our doorway demanding that we leave in 30 minutes. He explained his wife felt scared of us and wanted us to leave. He called the police and forced us pack up in a thunderstorm. Without any refund or regret he watched us leave. Never in my life did I have a stay like this one!

Furthermore, the rooms were beat up, missing tiles in the bathroom floor. Air conditioner in one unit did not blow cold air. Outdoor kids playhouses were covered in spiderwebs. Kitchen were described as being fully stocked, however, they only had 4-5 forks, 1-2 spoons and a knife that was so dull it didn't cut anything. There were a few dishes and 2 pots. Hardly enough for the guests the rooms held.

Do yourself a favor and find another place to stay...you will be thankful!

  • Stayed: August 2011, traveled with family
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4  Thank ButterflyGD1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Villas On Lake George

Address: 3908 Lake Shore Dr, Diamond Point, Lake George, NY 12824-3011 (Formerly Thunderbird Resort & Marina)
Location: United States > New York > Lake George > Diamond Point
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 9 B&Bs / Inns in Diamond Point
Hotel Class:2.5 star — The Villas On Lake George 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
Lakefront family friendly Resort, onsite marina, onsite spa services, onsite cafe. Groups, reunions ... more   less 
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Also Known As:
Thunderbird Resort And Marina
Thunderbird Resort & Marina Hotel Diamond Point
The Villas On Lake George NY - Diamond Point

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