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Country Inn & Suites by Radisson, Cortland, NY
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Reviews (833)
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All reviewscookiesfront deskpool and hot tubbreakfast roomboard gameswafflesbreakfast attendantking suitehot breakfasthotel chaingreat place to staycortland areanice poolfree breakfastbeds were comfortabledvd playerwould definitely stay here again
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608 - 613 of 833 reviews
Reviewed July 9, 2014

We've stayed at this hotel before & both times have been great...clean/comfortable room...asked for a room near the pool & they gave us the very first room from the pool (next to the exercise center)...had a "goodie" bag for us when we arrived (water & Cheetos), & our 8-year-old daughter got a "prize" for coloring a picture they gave her...only problem was that our dvd player stopped working but they gave us a new one...good breakfast selection...stayed there 2 days & the breakfast attendant (Margie) was very nice & kid-friendly...staff as a whole was very friendly & helpful...if you like fish go to "Doug's Fish Fry" just down the street for lunch/dinner! On a side note: my wife is a U.S. government employee (& military veteran) & Country Inn & Suites offered her a discounted rate, even on the 4th of July, when other hotels wanted to raise the rate (and their "discounted" rate was higher in the first place!)...thank you for recognizing her service to our country!

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Bryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly F, General Manager at Country Inn & Suites by Radisson, Cortland, NY, responded to this reviewResponded July 11, 2014

Dear Guest,

I thank you so much for your wonderful response regarding our hotel. Thank you for mentioning Margie...she is a true asset to our team! We are very happy that we could honor your wife's military status and that you enjoyed the extra goodies that were available for you. We look forward to hosting all of your Cortland visits! Take care until next time. Thank you again!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014 via mobile

The breakfast attendant the second day was great! Everything stayed filled and fresh. The first morning everything was out and attendent wasn't very pleasant. The front desk staff and housekeeping were friendly and helpful. We would stay there again!!!

Stayed: June 2014
Thank lmcarter77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly F, General Manager at Country Inn & Suites by Radisson, Cortland, NY, responded to this reviewResponded June 23, 2014

Thank you so much for mentioning Margie...she is a wonderful person and we are truly lucky to have her on our team! I do apologize that we had anyone on our team that did not have an above and beyond personality. Please know that we will use your feedback to improve our operations for your future visits and for our other guests that will be visiting as well. Have a wonderful rest of the evening! We look forward to your next visit so that we may provide that WOW experience throughout the whole visit....thank you again!

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Reviewed June 20, 2014

We were vary impressed with this hotel . We couldn't believe the little extras offered. In addition Helpful friendly staff, vary clean, comfortable room,good selection at Breakfast. and best of all the price was right.

I have seen a lot of hotels in my life. This one stands out as being a cut above. If in the Cortland area again we will checking in.

Room Tip: I don't think they have a bad one.
  • Stayed: June 2014, traveled as a couple
    • Value
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Thank harleybick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly F, General Manager at Country Inn & Suites by Radisson, Cortland, NY, responded to this reviewResponded June 23, 2014

Dear Happy Customer!

I am so excited that you enjoyed your recent visit with us. Thank you so much for mentioning our staff and breakfast. We strive to give our guests the very best experience possible and feel very rewarded when we succeed. I will certainly share your feedback with my team. We look forward to any future visits that you may have to the Cortland area! Thank you again and have a wonderful rest of the day!

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Reviewed June 19, 2014

Stayed here one night w Dad & brother. Very clean, very well kept, and superb staff that is very courteous. Rooms are a nice size - price is good. Nice selections at breakfast. Would definitely stay here again!

Stayed: June 2014, traveled with family
Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly F, General Manager at Country Inn & Suites by Radisson, Cortland, NY, responded to this reviewResponded June 23, 2014

Thank you so much for your awesome response about our hotel! We love hearing from our guests and hope that you always have the same experience when you visit us! Have a wonderful rest of the evening! Take care until we see you again!

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Reviewed June 19, 2014

This is a very nice budget choice in the Cortland (greater Ithaca) area. The staff were friendly and helpful. We had booked at hotels.com and when we arrived, found we were incorrectly down for handicapped-accessible rooms. The desk clerk smilingly said, "No problem; let me update you to suites at no cost." The fact that internet and breakfast are included makes the price especially reasonable.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cburry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly F, General Manager at Country Inn & Suites by Radisson, Cortland, NY, responded to this reviewResponded June 23, 2014

Dear Guest,

I thank you so much for your great comments about our hotel. We enjoy hearing any and all guest feedback! I am very glad that we were able to assist with the room upgrade. I thank you again for sharing your feedback and look forward to any future visits that you make to the Cortland area! Have a great night!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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