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“great night of sleep”

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Country Inn & Suites By Carlson, Cortland
Ranked #1 of 10 Hotels in Cortland
Certificate of Excellence
GreenLeadersBronze level
West New York, New Jersey
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“great night of sleep”
Reviewed June 8, 2013

I picked this place based on reviews and was not disappointed. This is one of the nicest motels I have stayed in. The staff is extremely friendly and genuine. They offer lots of nice perks, from coffee/cookies at check in to a nice, hot breakfast, free wifi, books/board games in the lobby, and even had rocking chairs on the porch. We booked our room last minute and the place was really full so we ended up in a handicap suite. It was very well designed and had a ton of room. I was pleasantly surprised at finding a mini-fridge, microwave, and sink right in the room. The bed was very soft, felt like they had a down alternative topper on it and plush pillows. We had a great night's sleep and found it to be very quiet. The room was spotless and exceeded our expectations. Overall it is not trendy but it gives off the warm, home like, country feel the chain is aiming for.

Room Tip: The third floor would be the quietest as the first and second floor open up the the staircase/centra...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sagginit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, June 16, 2013
Thank you so much for sharing your stay with us and other future guests! You mention many details about your stay but the one I am most proud of is your comment about our friendly staff. I pride myself in putting together a wonderful team and having them shine. Your mention of them and how it impacted your stay makes me and my entire team feel like a job well done!

Thank you again for taking the time to share and I look forward to hosting your future Cortland visits!
Teri Tarshus
General Manager
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765 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Toronto, Canada
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 7, 2013

The rooms are clean but very dated. The staff is friendly and changed our room when we found out the layout is not what we expected. The breakfast is very so so. I found it hard to sleep as the air condition is really loud.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jackiezzzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, June 16, 2013
Dear Jackie,

Thank you for taking the time to share your stay with us. I appreciate your feedback about the AC being loud-I will be checking with our maintenance team to ensure we address this for future guests.

Teri Tarshus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanside, New York
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 29, 2013

The staff was very friendly and eager to do anything to make our stay more pleasant. The swimming pool was small and the whirlpool had a problem with the temperature (there was a sign posted that it was only 84 degrees) but the water was clear and clean. There was some black dirt around the edge near the whirlpool. It was convenient to have a shower/bathroom in this facility. The breakfasts were filling - make your own waffles, hot syrup, hot oatmeal, bagels, yogurts, fruit, lots of nice toppings for the breakfast dishes, good choice of juices and coffees. The hot dishes weren't prepared as I would like them - the eggs were rubbery and I don't eat hash browns or sausages. The baked goods were commercial tasting and they used the usual packaged breads so I didn't choose them either. The choice of cereals was the usual special K, cocoa crispies, fruit loop, apple jacks. It would have been nice to have a higher fiber cereal but there was a bowl of granola which you could use if you wanted some. There were hard boiled eggs. The bagels did taste good toasted and there was a nice choice of spreads. The attendant made sure to keep everything well stocked at all times so we didn't have to worry about not getting what we wanted. In the evenings they put out cheese and crackers, tortilla chips and dip, cut up fruit and vegetables, and some water and hot beverages. This was always appreciated. The front desk served a nice yummy assortment of freshly baked cookies. The room itself was the standard size for two queen. The shower was nicely sized and clean but the water pressure was low. The bed mattresses were better than some other hotels but not as comfortable as the ones at the Marriott. The hotel was a 1/2 hour from Cornell so it was convenient. The town itself was very quiet but there was a mini golf course nearby and some low end shopping centers. We would stay here again during busy times at Ithaca.

  • Stayed May 2013, traveled with family
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Helpful?
Thank ELLENTALK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, June 16, 2013
Dear Ellen,

I really appreciate you taking the time to share your recent stay with our future guests, your details are wonderful and they paint a very nice picture for others.

Thank you for taking the time to share your details, we look forward to welcoming you back on your next trip to Ithaca!

Teri Tarshus
General Manager
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New York City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 8, 2013

This is a nice place to stay for a number of reasons. First, the cookies smell delicious when you're checking in. The young woman who checked us in was pleasant and made a dinner recommendation that was useful, even though we ended up going somewhere else. We had a nice dip in the pool and had the jacuzzi to ourselves. We had reserved a suite (not our usual "best deal" priority) and were thrilled with the huge bed and a separate room to watch March Madness! I felt like a kid again. Thanks.

Room Tip: our king suite was located right above the entrance...still no problems with noise...slept like a ba...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackie o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, June 16, 2013
Thank you so much for taking the time to share your stay with other guests-we really appreciate you recapping your experience. I totally agree with you-the cookies are wonderful and I was so happy to read you mention them first!
The suite provides the perfect amount of space and I was happy to learn it suited your needs.

Thank you again and I look forward to welcoming you back again soon!
Teri Tarshus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 31, 2013

We came to this town on our way back to new york city. This was our first time at a Country Inn and we loved it here. The breakfast in the morning was nice along with our sleep. It was nice to see that there was a pool we could have used had we brought our swim gear. On the whole, we will definetly reccommend this hotel for this service and value.

Room Tip: Rooms closer to pool are better
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CythiaA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, May 1, 2013
I am so honored to have been able to host your first Country Inn stay ever! Thank you for choosing to stay iwith us while in Cortland. I'm thrilled you enjoyed your stay and I hope to welcome you back to Cortland again soon!

Thank you,
Teri Tarshus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Plainfield, Nj
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 14, 2013

We stayed here because of the two queen sized beds in the rooms (Most other hotels in the area had only 2 full sized beds). They were friendly and outgoing!
At night, there was a small indoor pool & nice sized hot tub as well as a fireplace area and breakfast room opened up for late night chatting with family.

Room Tip: WalMart was down the street for snacks and bring your wine & beverages, since there's no liq...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rathkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, March 24, 2013
Hello Rathkids!

Thank you vry much for taking the time to share your experience (and yes we have GREAT BIG BEDS) with our current and future guests. It is great to read you enjoyed your stay. I am thrilled to read you took advance of our Breakfast room to hang out and chat with family, this area is always avaialble to our guests and we love to see it utilized for fun evening activities.

I look forward to welcoming you back again soon--and yes, Wal-Mart is right down the road and makes it quick and convenient to just pick up an item or two OR in your case a night cap!

Thank you again,
Teri Tarshus
General Manager
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Lehighton, Pennsylvania, United States
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 5, 2013

After kicking around the idea of using a "name your price" service where you don't know which hotel you are booking, we decided on the safe confines of Counrtry Inn and Suites. Like our other stays at CI&S (in other locations) we were very happy with the room, enjoyed the breakfast and my daughters had a great time swimming in the pool. The CI&S in Cortland is extremely convenient to the restaurants & shops in downtown Cortland, there are plenty of other restaurants and stores nearby, and its only 10 minutes or so from Greek Peak [the purpose of our trip] Staff is extremely friendly and helpful...you can't go wrong here!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, March 11, 2013
Hello Bob,

Thank you so much for not booking with the name your own price websites and staying with us...we so appreciate your business and look forward to your return.

We are very conveneient to Greek Peak and as you expereinced we have so much to offer any traveler. I am thrilled to hear your stay was great and I thank you for taking your time to share the stay with our current and future guests.

Again, I look forward to welcoming you back again in the future!

Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Cortland

Property: Country Inn & Suites By Carlson, Cortland
Address: 3707 State Route 281, Cortland, NY 13045-8857
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Cortland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Cortland 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 
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Also Known As:
Country Inn And Suites Cortland
Country Inn & Suites Cortland Hotel Cortland
Country Inn Cortland
Cortland Country Inn

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