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“Great place to stay, Nice staff”

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Country Inn & Suites By Carlson, Cortland
Ranked #1 of 10 Hotels in Cortland
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great place to stay, Nice staff”
Reviewed January 20, 2013

We just stayed at Country Inn and suite. The room was clean and comfortable but what made all the difference was the staff. At the front desk: Monica, Kelly and Nicole were always smiling, keen to help. Margie at the breakfast area, was stopping at every table greeting, complimenting customers, chatting with kids. The pool was nice and warm. Would highly recommend.

  • Stayed January 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kamal c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, January 22, 2013
Thank you for taking your time to write a reivew about our hotel and than you so much more for mentioning our team members who had such an impact on your stay. They are all gems and I am very honored to have each on my team!

I look forward to welcoming you back again soon at the Country Inn, Cortland.

Warm Regards,
Teri Tarshus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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  • French first
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English first
Harleysville, Pennsylvania
Level Contributor
736 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed January 5, 2013

This hotel waivers clean, the rooms spacious and well stocked. Comes with a refrigerator and a microwave. A/C worked perfectly. Plenty of hot water and didn't have to run it for awhile to get it to the third floor. Also has a large flat screen TV. Plenty of space in the bathroom. Hotel has a pool and whirlpool. Free Internet.

Breakfast was good and a large selection. Hot foods as well as cold cereals and breads. Also had some fruit and yogurt. Can't go hungry here. The hostess in the breakfast room was better than most waitresses. She was always ready to get something if someone needed it.

The front desk staff was very friendly and helpful with directions. This hotel is approximately 6 miles from Greek Peak Ski Resort.

I would definitely stay here again if I was in the area.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BusdriverPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, January 14, 2013
Hello!

Margie in our breakfast room is one of a kind...she makes breafkast the BEST meal of the day for so many.

Thank you for taking your time to share your recent stay with future guests, your time and attention to details about your stay are very much appreciated.

I look forward to welcoming you back soon!
Teri Tarshus
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Osceola, Indiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 31, 2012

Stayed while visiting the area for a relatives 70th Birthday.
Check in was not an issue, very friendly staff gave us a review of the hotel.

The pool was nice, whirlpool nice, gym was adequate as I needed a run on the treadmill :-) Rooms were clean, Internet service was good.

I have no complaints.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BaseballTravelerNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, January 14, 2013
Thank you for taking your time to share your stay with our future guests. We appreciate your warm comments.

Teri Tarshus
General Manager
607-753-8300
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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2012 via mobile

Clean with friendly staff that makes you feel at home makes a great place to stay a few days. Close to greek peak ski area and downtown Cortland which has lot of places to eat at a reasonable price. I had such a good time decided to stay an extra day.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveling_advisor123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, January 14, 2013
Hello,

Thank you for choosing the Country Inn & Suites, Cortland. We appreciate your time and the review you gave our hotel. We share all feedback with the entire team and I your comments were greatly appreciated. We work very hard as a team to make all stays perfect for each individual guest.

I look forward to welcoming you back again soon.

Teri Tarshus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 26, 2012

Very clean hotel. Staff were warm and friendly. Free breakfast was excellent, with a cheery hostess to great us each morning. Would definitely stay again.

Two minor areas for improvement:
- although we stayed during the Christmas season, the hard rock music playing in the lobby was not very inviting (would have been nice to hear Christmas music)
- the computers in the business center need a tune-up and a much better wireless connection to the internet (one computer was unusable, the other anemic at best)

Overall though, a great stay. Plan to return with the kids :)

Room Tip: Rooms at the back are quieter. Second floor is a good choice.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, January 14, 2013
Thank you so much for your wonderful review and great feedback. We adjusted our lobby music-both the volume and the selection. I am confident this will be a pleasant chagne for all future guests. Thank you for brining it to our attention.

So glad to hear you enjoyed Margie in breakfast. On behalf of everyone at the Country Inn & Suites, Cortland NY we look forward to welcoming you back again soon.

Teri Tarshus
General Manager
607-753-8300
Report response as inappropriate
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Rio Rancho, New Mexico
Level Contributor
250 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 13, 2012

This nice Country Inn is across from an athletic field & therefore full of kids for championship matches etc. so that could be a positive if you need that. However, that does not make for a very quiet stay. For us, we would pass by on this one next time but would continue to look for a Country Inn because we like the brand.

Room Tip: Top floor away from the elevator or even a very end room.
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Holley-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
Thank you for providing your feedback about your recent stay. We are a very kid friendly hotel and being so close to the SUNY athletic fields we host many tournaments during the year. Your tip for high floor and an end room is perfect during these very busy weekends and we appreciate you sharing.

Please don't pass us up on your next trip by, we would love to welcome you back and we are always honest with our guests about the business in house, so if you are hesitant to stay during tournament weekends, just ask and we will let you know.

Thank you again for sharing your stay,
Teri Tarhsus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine, United States
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 13, 2012

We were visiting some area colleges with our son and stayed at the Country Inn and Suites in Cortland for 2 nights. The pluses:

- Great rates - 2 nights 20% off so it worked out to about $90 before taxes etc.
- The continental breakfast was about as good as it gets for these types of things. Lots of variety. Better than the typical holiday inn express breakfasts we get... and it is complimentary!
- The free cookies and free coffee / tea at the front desk 24 X 7 is a nice touch.
- The lobby with fireplace is very inviting and the porch and chairs out front is nice.
- Room was very clean, beds comfortable. Got two very good nights sleep which is a bit unusual for me... as I usually don't sleep that well away from home.

A few very minor negatives:
- Pool area was super chlorinated. It was tough to stay in the pool room.
- Our TV reception over the cable was so-so for some reason. A lot of the channels were fuzzy but watchable.

Would definitely stay here again. Staff was really nice and the location was convenient to town just a couple of miles from downtown and the highway.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salsgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
I am so happy to read you had 2 great nights of sleep while traveling with us recently! Staying away from home can be hard on the body and most don't often get a good nights sleep.
Thank you so much for taking the time to share your wonderful experience with everyone.

I really appreciate your comment about our pool area and the chlorine smell, I have addressed this with our maintenance team and we have resolved the issue.

Again, thank you so much for taking your time to share your stay experience for our future guests. I look forward to welcoming you and your family again in the future, until then be well!

Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Cortland

Property: Country Inn & Suites By Carlson, Cortland
Address: 3707 State Route 281, Cortland, NY 13045-8857
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Cortland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Cortland 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn

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