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“Very Clean, Excellent Service” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Cortland

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Country Inn & Suites By Carlson, Cortland
Ranked #1 of 10 Hotels in Cortland
Certificate of Excellence
GreenLeadersBronze level
Ontario, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Clean, Excellent Service”
5 of 5 bubbles Reviewed November 26, 2012

Very clean hotel. Staff were warm and friendly. Free breakfast was excellent, with a cheery hostess to great us each morning. Would definitely stay again.

Two minor areas for improvement:
- although we stayed during the Christmas season, the hard rock music playing in the lobby was not very inviting (would have been nice to hear Christmas music)
- the computers in the business center need a tune-up and a much better wireless connection to the internet (one computer was unusable, the other anemic at best)

Overall though, a great stay. Plan to return with the kids :)

Room Tip: Rooms at the back are quieter. Second floor is a good choice.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, January 14, 2013
Thank you so much for your wonderful review and great feedback. We adjusted our lobby music-both the volume and the selection. I am confident this will be a pleasant chagne for all future guests. Thank you for brining it to our attention.

So glad to hear you enjoyed Margie in breakfast. On behalf of everyone at the Country Inn & Suites, Cortland NY we look forward to welcoming you back again soon.

Teri Tarshus
General Manager
607-753-8300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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722 reviews from our community

Traveler rating
    487
    178
    34
    13
    10
See reviews for
450
103
19
89
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rio Rancho, New Mexico
Level Contributor
234 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed November 13, 2012

This nice Country Inn is across from an athletic field & therefore full of kids for championship matches etc. so that could be a positive if you need that. However, that does not make for a very quiet stay. For us, we would pass by on this one next time but would continue to look for a Country Inn because we like the brand.

Room Tip: Top floor away from the elevator or even a very end room.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Holley-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
Thank you for providing your feedback about your recent stay. We are a very kid friendly hotel and being so close to the SUNY athletic fields we host many tournaments during the year. Your tip for high floor and an end room is perfect during these very busy weekends and we appreciate you sharing.

Please don't pass us up on your next trip by, we would love to welcome you back and we are always honest with our guests about the business in house, so if you are hesitant to stay during tournament weekends, just ask and we will let you know.

Thank you again for sharing your stay,
Teri Tarhsus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine, United States
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 13, 2012

We were visiting some area colleges with our son and stayed at the Country Inn and Suites in Cortland for 2 nights. The pluses:

- Great rates - 2 nights 20% off so it worked out to about $90 before taxes etc.
- The continental breakfast was about as good as it gets for these types of things. Lots of variety. Better than the typical holiday inn express breakfasts we get... and it is complimentary!
- The free cookies and free coffee / tea at the front desk 24 X 7 is a nice touch.
- The lobby with fireplace is very inviting and the porch and chairs out front is nice.
- Room was very clean, beds comfortable. Got two very good nights sleep which is a bit unusual for me... as I usually don't sleep that well away from home.

A few very minor negatives:
- Pool area was super chlorinated. It was tough to stay in the pool room.
- Our TV reception over the cable was so-so for some reason. A lot of the channels were fuzzy but watchable.

Would definitely stay here again. Staff was really nice and the location was convenient to town just a couple of miles from downtown and the highway.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Salsgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
I am so happy to read you had 2 great nights of sleep while traveling with us recently! Staying away from home can be hard on the body and most don't often get a good nights sleep.
Thank you so much for taking the time to share your wonderful experience with everyone.

I really appreciate your comment about our pool area and the chlorine smell, I have addressed this with our maintenance team and we have resolved the issue.

Again, thank you so much for taking your time to share your stay experience for our future guests. I look forward to welcoming you and your family again in the future, until then be well!

Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

This beautiful, new looking hotel is not perfect--the breakfast eggs were unappetizing and looked pre-fabricated--but that is our ONLY complaint from our recent four-day stay in the middle of a 10 day business/vacation trip in the Finger Lakes region. Delicious cookies were always available at the front desk (that was a plus and a minus!). The hotel staff was great, helpful, efficient, courteous. Our guest room was spacious (with room to do yoga), king-size bed was great, pillows/linens comfortable, room temperature easy to regulate (and the windows opened!). Wifi was free and log-in was not too tricky. The pool and whirlpool were wonderful, so inviting that we never bothered to fill the spacious jacuzzi in our room. The guest laundry was clean and convenient (detergent and change available at the front desk), the business center computer worked fine--opening and printing my doc.x email attachment with no problem. This great visit has convinced me to check out other hotels in this hotel chain on future trips.

Room Tip: We asked for a room on the ground floor since Hurricane Sandy was approaching, and it was very quiet...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peg068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
Thank you so much for taking your time to share your stay experience with us and our future guests. You are not the only one who is not a fan of our eggs but I do hope you were able to find some other items for your breakfast.

It sounds like you were able to enjoy many of our amenities while visiting and I hope as you travel you find our other Country Inn & Suites just as accommodating!

Thank you again,
Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, New York
Level Contributor
4 reviews
5 of 5 bubbles Reviewed October 21, 2012

I have stayed here many times and it never disappoints! It is probably the best hotel I have ever stayed in. The rooms are spacious and always very clean. The beds are comfortable and I always get a good nights sleep. Every room has a flat screen tv with a dvd player which is great. There is a binder of dvds at the front desk that guests can borrow as well as books and board games. Every morning there is a free breakfast that includes waffles, other hot food, as well as your typical continental breakfast foods. The food is always good and the breakfast is well stocked and staffed. There are coffee and cookies available 24/7 in the lobby and dessert is offered every evening. There is a nice gym and a good size indoor pool available to guests. The lobby is nice and the staff is FANTASTIC! Everyone is very friendly, always smiling and greeting you in the hallway and they are willing to help you with anything!

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shannon1787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
WOW, we are so lucky to be your favorite hotel! Thank you so much for sharing this with everyone, we greatly appreciate it.

Welcoming you and all our guests is what we do and we pride ourselves on doing it well and doing it right for each individual guest.

Thank you!
Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

If you would like a clean, comfortable place to stay while visiting SUNY Cortland, look no further. This motel is right across from the school and is perfect for one or two nights. It includes a continental breakfast, baked goods upon arrival and in the evening, coffee/tea, and board games in the lobby. There is also a pool and a gym.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Moosherella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
Thank you for taking the time to share your recent stay with us. Hosting SUNY Cortland visitors is our speciality and we love welcoming all visitors throughout the year.

We look forward to welcoming you back again soon,
Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 5, 2012 via mobile

A few minutes off the Interstate but worth the extra time. It's a good choice if you like a place
that has an area to run or walk because there's a college accross the street. If you play Pickleball
bring your paddle, there's a nice group that plays in Courtland.

Stayed October 2012
Helpful?
Thank 664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Cortland

Property: Country Inn & Suites By Carlson, Cortland
Address: 3707 State Route 281, Cortland, NY 13045-8857
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Cortland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Cortland 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn

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