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“Great Rates & Nice Hotel”

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Country Inn & Suites By Carlson, Cortland
Ranked #1 of 10 Hotels in Cortland
Certificate of Excellence
GreenLeadersBronze level
Maine, United States
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great Rates & Nice Hotel”
Reviewed November 13, 2012

We were visiting some area colleges with our son and stayed at the Country Inn and Suites in Cortland for 2 nights. The pluses:

- Great rates - 2 nights 20% off so it worked out to about $90 before taxes etc.
- The continental breakfast was about as good as it gets for these types of things. Lots of variety. Better than the typical holiday inn express breakfasts we get... and it is complimentary!
- The free cookies and free coffee / tea at the front desk 24 X 7 is a nice touch.
- The lobby with fireplace is very inviting and the porch and chairs out front is nice.
- Room was very clean, beds comfortable. Got two very good nights sleep which is a bit unusual for me... as I usually don't sleep that well away from home.

A few very minor negatives:
- Pool area was super chlorinated. It was tough to stay in the pool room.
- Our TV reception over the cable was so-so for some reason. A lot of the channels were fuzzy but watchable.

Would definitely stay here again. Staff was really nice and the location was convenient to town just a couple of miles from downtown and the highway.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salsgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
I am so happy to read you had 2 great nights of sleep while traveling with us recently! Staying away from home can be hard on the body and most don't often get a good nights sleep.
Thank you so much for taking the time to share your wonderful experience with everyone.

I really appreciate your comment about our pool area and the chlorine smell, I have addressed this with our maintenance team and we have resolved the issue.

Again, thank you so much for taking your time to share your stay experience for our future guests. I look forward to welcoming you and your family again in the future, until then be well!

Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

Traveler rating
    494
    180
    34
    14
    10
See reviews for
456
103
21
89
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 5, 2012

This beautiful, new looking hotel is not perfect--the breakfast eggs were unappetizing and looked pre-fabricated--but that is our ONLY complaint from our recent four-day stay in the middle of a 10 day business/vacation trip in the Finger Lakes region. Delicious cookies were always available at the front desk (that was a plus and a minus!). The hotel staff was great, helpful, efficient, courteous. Our guest room was spacious (with room to do yoga), king-size bed was great, pillows/linens comfortable, room temperature easy to regulate (and the windows opened!). Wifi was free and log-in was not too tricky. The pool and whirlpool were wonderful, so inviting that we never bothered to fill the spacious jacuzzi in our room. The guest laundry was clean and convenient (detergent and change available at the front desk), the business center computer worked fine--opening and printing my doc.x email attachment with no problem. This great visit has convinced me to check out other hotels in this hotel chain on future trips.

Room Tip: We asked for a room on the ground floor since Hurricane Sandy was approaching, and it was very quiet...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peg068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
Thank you so much for taking your time to share your stay experience with us and our future guests. You are not the only one who is not a fan of our eggs but I do hope you were able to find some other items for your breakfast.

It sounds like you were able to enjoy many of our amenities while visiting and I hope as you travel you find our other Country Inn & Suites just as accommodating!

Thank you again,
Teri Tarshus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, New York
Level Contributor
4 reviews
Reviewed October 21, 2012

I have stayed here many times and it never disappoints! It is probably the best hotel I have ever stayed in. The rooms are spacious and always very clean. The beds are comfortable and I always get a good nights sleep. Every room has a flat screen tv with a dvd player which is great. There is a binder of dvds at the front desk that guests can borrow as well as books and board games. Every morning there is a free breakfast that includes waffles, other hot food, as well as your typical continental breakfast foods. The food is always good and the breakfast is well stocked and staffed. There are coffee and cookies available 24/7 in the lobby and dessert is offered every evening. There is a nice gym and a good size indoor pool available to guests. The lobby is nice and the staff is FANTASTIC! Everyone is very friendly, always smiling and greeting you in the hallway and they are willing to help you with anything!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon1787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
WOW, we are so lucky to be your favorite hotel! Thank you so much for sharing this with everyone, we greatly appreciate it.

Welcoming you and all our guests is what we do and we pride ourselves on doing it well and doing it right for each individual guest.

Thank you!
Teri Tarshus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 21, 2012

If you would like a clean, comfortable place to stay while visiting SUNY Cortland, look no further. This motel is right across from the school and is perfect for one or two nights. It includes a continental breakfast, baked goods upon arrival and in the evening, coffee/tea, and board games in the lobby. There is also a pool and a gym.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moosherella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, November 19, 2012
Thank you for taking the time to share your recent stay with us. Hosting SUNY Cortland visitors is our speciality and we love welcoming all visitors throughout the year.

We look forward to welcoming you back again soon,
Teri Tarshus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 5, 2012 via mobile

A few minutes off the Interstate but worth the extra time. It's a good choice if you like a place
that has an area to run or walk because there's a college accross the street. If you play Pickleball
bring your paddle, there's a nice group that plays in Courtland.

Stayed October 2012
Helpful?
Thank 664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
131 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed October 4, 2012

Service here is very good and tailored to the needs of guests--early breakfast, 24 hour coffee, snacks availiable in the evening, free cookies, front desk staff who go out of their way to help. The suites are quite spacious, with multiple televisions and sinks, and separated sleeping and sitting areas.

The fitness center and pool are in good condition, though the elliptical machine had a dead battery when we were there.

The finishes/decor and furniture in the room leave something to be desired--nothing unclean or anything like that, but you can tell they chose the generally cheapest options available when furnishing the room. The bed was comfortable for me, but a bit hard for my wife.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Racandee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knightdale, North Carolina
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 1, 2012

You would not expect to find one of the best hotels I have visited in a town like Cortland but I did. The rooms were clean, the beds were comfortable, and most importantly the staff was very nice. Any question I had they were able to help. They had a great breakfast that was FREE! If you go to Cortland do not stay anywhere but here.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dnourie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Cortland

Property: Country Inn & Suites By Carlson, Cortland
Address: 3707 State Route 281, Cortland, NY 13045-8857
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Cortland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Cortland 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn

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