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“Clean, Clean clean!”

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Holiday Inn Express Cortland
Ranked #4 of 10 Hotels in Cortland
Certificate of Excellence
Clinton, New Jersey
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Clean, Clean clean!”
Reviewed July 12, 2013

Pleasantly surprised at this excellent location off I-81at this Holiday Inn Express. Warm welcome, appointed room. very clean, new and quiet. Breakfast room is very clean, average assortment unless you are a vegan, then you are banana or nothing. Would stay here again.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank triptroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review, July 25, 2013
Dear Guest: We are delighted that you enjoyed your stay with us. Please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    55
    32
    10
    2
    2
See reviews for
63
11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 10, 2013

Great hotel staff and top class property from cleanliness to product. Very east to access from the hwy. Great quick breakfast at the breakfast bar was sufficient. Lots of well lit parking as well. Near by to great restaurants

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank slim786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review, July 12, 2013
Dear Traveler: I thank you very much and will share your praise with our outstanding staff. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 29, 2013 via mobile

Good stop on the way South. Extremely easy off and on the highway with fuel and amenities nearby.
Booked the same hotel on our return trip in a few days, so I recommend this hotel. Lots of choices in this area, but the location is quite new and clean.

Lots of well lit parking as well.

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claudedoiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review, June 30, 2013
Dear Guest: Thank you very much for your kind words. We are happy that you have found a comfortable home away from home. Did you get a chance to use our pool? If not this time, perhaps the next time that you stay with us!
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Charlotte, North Carolina
Level Contributor
134 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 28, 2013

This is a more than adequate over night stop. The rooms, amenities, and breakfast room, were all fine. My only question is as to why rates seem higher in this relatively non tourist area. Apparently it's all about what the market will bear. That being said, if you're staying in the Cortland area, this is a reasonable choice. Definitely family friendly.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Hugh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review, June 30, 2013
Dear Traveler: We are so happy that you took the time to comment on your recent stay with us. We are happiest when our guests enjoy themselves. Outstanding guest service is our goal! We hope to see you again when you are in Cortland!
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New York City, New York
1 review
Reviewed June 10, 2013

I stayed with my family at the holiday inn express over the memorial weekend to attend my sons' graduation from Cornell. Bravo to the staff of this establishment. Spotless, friendly people, excellent breakfast. We purchased the graduation package and received goodies everyday from a welcome bag that included munchies, to a teddy bear that was wearing a Cornell tee shirt and Lindor Chocolates. I spoke to many of my sons' friends and nobody had as good an experience as we did. Kudos Holiday Inn Express. Outstanding job!

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank Gin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canal Fulton, Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 8, 2013

I enjoyed my stay at this hotel. I was traveling for business and was there for five days. The rooms were large and, in my opinion, were more like suites. The room was nicely furnished with a pull-out couch with end tables and a coffee table. The room was very clean. The Bath and Body Works shampoo products were a pleasant surprise. The only complaint I have is the emergency exit drawings posted at the elevators were for the wrong floor. When I mentioned this to the front office staff, she mentioned they knew about it and blew it off and said it was a result of the owner trying to be helpful. It is an easy fix and leaves me wondering why they knew about them and still hadn't changed them. It may be picky, but safety is important and it would take 5 minutes to fix. Other than that, this is a very nice hotel.

Room Tip: I would recommend a room in the back of the hotel. The rooms facing the front could be quite noisy...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandS_OH_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 31, 2013

We reserved on July 2012 for Cornell Univesity Commencement weekend May 26, 2013 for a special 3 night rate of $259, upon check in we discovered that guests walking in that weekend were getting a rate of $215 for one night. We understand that it is a high demand weekend and that there are rooms unsold, however other establishments, to respect their guests who took the time to reserve ahead , rates for these type of weekends are set and should not be lower than those guests who are booked for longer stays. Upon requesting that they change our rates we were refused. Cortland is 35 minutes away from Ithaca, you are better off staying closer or check out Quality Inn right beside them or a hotel that has a resturant.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frappy661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cortland, responded to this review, June 17, 2013
Dear frappy661,

Thank you very much for taking the time to share your comments online. We aim to provide the best possible service and experience and it is always great to read from our guests on how we are doing. I am sorry that we were not able to deliver the quality of service you would've expected. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. We will use your comments to improve on our efforts.

Again, thanks for the candid review and my apologies for the shortcomings.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cortland

Property: Holiday Inn Express Cortland
Address: 4 1/2 Locust Ave, Cortland, NY 13045-1412
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Cortland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cortland 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Holiday Inn Express Cortland Hotel Cortland

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