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“Read the fine print.”

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The Otesaga Resort Hotel
Ranked #2 of 16 Hotels in Cooperstown
Certificate of Excellence
Chicago IL
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Read the fine print.”
Reviewed June 6, 2009

Service Charge: A $16.00 per person per day service charge is added to your Hotel account. ($10.00 for children ages 4 & under.) This service charge is distributed to the room attendant and the dining room personnel for services rendered.

Enough said. We will not be staying here anytime soon. It should be my choice to tip as I see fit.

  • Stayed June 2009, traveled with family
    • Value
Helpful?
8 Thank Trvl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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627 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Hartwick NY
1 review
Reviewed May 4, 2009

From the time we arrived at the Otesaga it was a joy.The front desk personal took complete care of every need.The rooms were just beautiful.The food was impecciable.
We are looking forward to next years visit already.I don't think you could ask for any
better treatment. The hotel is located on otsego lake and has lovely growns with it own spacious pool and golf couse.A real touch of heaven.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NormaJean11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level 5 Contributor
75 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed January 10, 2009

I am comfortable with a wide range of properties and have stayed everywhere from the Four Seasons George V Paris to roadside motels and find charm in many places. Otesaga has the most consistently rude staff and management all the way up to the Assistant General Manager.

Upon arrival you are greeted by surely desk staff who will tell you your room is not ready after check in time and that it is your responsibility to keep checking back with them. Once you get your room it will be old and worn at best. If you have the misfortune to be on the dining plan watch out the food is pretty gross and the staff is arrogant and distant as tips are built in to the rate and most of them are high school and college kids working for the summer - not professionals. I had a breakfast chef complain to me that he was hung over and it might take a while to get my breakfast.

In discussiing any of this with the management, they will tell you about how proud they are of the Otesage tradition. Honestly, stay at the Holiday Inn Express, stay anywhere else, this is the WORST HOTEL EVER

  • Liked — Leaving
  • Disliked — Rude Assistant Manager
  • Stayed July 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank mktozd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 28, 2008

A friend and I spent this past weekend at the Otesaga and it was a great experience. We arrived well before the normal check-in time (3pm) on Saturday but our room was made ready and we were allowed to go inside. The room was clean and spacious and came just as advertised.

We ate all of our meals inside the hotel, at either the Hawkeye Bar and Grill or the main dining room. The staff couldn't have been more attentive and professional, and the food was top notch. There was a shuttle bus that took us around to the local museums.

The grounds are picturesque and everything was clean and tidy.

The negative reviews I have read on this site must have come from people who are difficult to please. I have no complaints whatsoever and will always return to this hotel when in Cooperstown.

  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank likissfan79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level 6 Contributor
168 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 8, 2008

On a beautiful October weekend we celebrated our 42nd wedding anniversary at the Otesaga. After reading the reviews in TripAdvisor, we were mildly apprehensive, but our experience suggested that the authors of the two unflattering reviews must have had the misfortune of an anomalous experience. We found the entire staff to be gracious, professional, friendly and helpful. Our room, which looked out on the lake, was very well appointed and up-to-date, with all features functioning perfectly. The hotel was spotless; the food was excellent. Everything about the hotel was first class. We plan to return.

  • Liked — ambiance
  • Disliked — no-refund policy
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank albanywanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 28, 2008

Amazing arrogant, condescending and obnoxious management. All attitude and no substance. Great hotel if you want overflowing toilets and no response. Great hotel if you want to wait online for breakfast like the buffet at a college dining hall. Great hotel if you want lousy wait service in the dining room and restaurant. Supposedly 4 star. I give it 1. Stay at a Holiday Inn and save yourself!

  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank dkrnvotkdn3ifmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brooklyn, ny
Level 4 Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 15, 2008

A grand and classy resort hotel complete with ubiquitous service. The views of Otsego Lake are mesmerizing (it's alternative name, Glimmerglass, is well-deserved) and the Otesaga takes full advantage of it from the rooms and grounds. Rooms are very spacious and comfortable. Our standard two-bed room included two walk-in closets. The huge bathroom included two sinks, although shower pressure was weak. Breakfast was wonderful and a great dining experience. Dinner had a great ambience as well, but the food, while generally good, was rarely amazing and occasionally underwhelmed. Service throughout the resort during our two-day stay was consistently excellent. We did run into issues with wireless internet connectivity in the room, an issue we did not have at two subsequent accommodations. The hotel's tech support was unhelpful and considering the cost of our stay, it surprised me that they did not offer even limited complementary use of the computers in their business centers to compensate.

  • Stayed September 2008, traveled with friends
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank azalie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Otesaga Resort Hotel

Property: The Otesaga Resort Hotel
Address: 60 Lake St, Cooperstown, NY 13326-1042
Phone Number:
Location: United States > New York > Cooperstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cooperstown
#3 Romantic Hotel in Cooperstown
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — The Otesaga Resort Hotel 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Otesaga Resort Hotel is the historic grand resort of Cooperstown, NY, overlooking majestic Lake Otsego and providing exceptional accommodations, excellence service, and an elegant atmosphere since 1909. The resort is located just a short walk from Cooperstown's main attractions, including the Baseball Hall Of Fame, The Fenimore Art Museum and The Farmers' Museum, and provides exclusive packages for everyone in the family. ... more   less 
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Also Known As:
The Otesaga Hotel Cooperstown
Otesaga Hotel Cooperstown

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