I arrived at the hotel which was very easy to find off of the LIE. As a matter of fact, we were happy to find that there was a Diner next door to the hotel which had wonderful food. Check-in was a very easy process and the clerk was very nice. I had requested that my family be placed on the first floor due to having a baby. I was accomadated with a room near the lobby area. The hotel room was nice, but I did not understand why it did not have a large dresser to place our cloths. The only drawers were under the night stand, very small, and one next to the tv, also very small. With a family of 3 we had to live out of our suitcases forthe next four nights. The room was a standard sixe with 2 double beds. The beds were ok, and the bathroom was also just ok. The rooms were in need of some TLC and updating.
After leaving the hotel for the 2nd day, we returned to find that the room was not cleaned. I thought this was interesting, but maybe the housekeeping crew just forgot. At around 1030 pm that night while I and my 1 year old were sleeping, the room door swung open and I awoke to find a male, not a hotel employee, standing inside my room with luggage in his hand. Being totally dismayed, angry and concerned, I immediately met with the front desk clerk to find out that my room was listed as unoccupied. Geeeez. Additionaly, when the clerk gave room keys to the other person, it deactivated my room keys and I could no longer gain entry into my room. This was a HUGE mistake on the hotel staff.
I figured I would hear from the management of the hotel to make this right, but, I received no calls, or acknowledgement of their mistake. The clerk said I must have changed rooms after I arrived, which I never did.
On the third day, me and my family returned to the hotel in the afternoon to find again that the room keys did not work. I was getting pretty angry and again was disappointed wth the lack of caring on the hotel staff. This was getting ridiculas.
In closing, there were major mistakes which occurred with the hotel staff. Hampton Innn should take a look at their operating procedures to elimate a future mistake like this.
- Official Description (provided by the hotel):
- Centrally located and newly renovated Hampton Inn in Commack Hot breakfast, wireless internet and airport shuttle.We love haveing you here! ... more less
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- Also Known As:
- Hampton Inn Long Island/Commack Hotel Commack
- Hampton Inn Commack
- Commack Hampton Inn