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“Absolutely Unreliable”
Review of The Harbor Rose

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The Harbor Rose
GreenLeadersGold level
Reviewed November 7, 2012

I called Diedre, the owner, on a Tuesday to book a room at the Harbor House for the weekend. She confirmed she had two rooms available (we only needed one). She wouldn't take my credit card info to confirm the reservation, though, because she was "too tired" from her day job. She said she would call me back later in the evening to obtain the information, but never did. She called me the next morning, again confirmed that there were two rooms available, but again wouldn't take my information because she had a "conference call" she had to join (not sure why she called me if she had to immediately get off the phone).I got my next call later in the day; she told me then that someone else had called and had offered to pay her cash in advance for the room she said was available for us. While I said I would be glad to place a non-refundable deposit on my credit card, I really couldn't get cash to her because I live 250 miles away.She said she wanted to "noodle things over" before deciding what to do. She said she would call me back in an hour, but did not. On Wednesday evening, she left a voice message (didn't speak to me directly - class move) saying she no longer had rooms for the weekend. When I called her back, she said that "she really didn't trust people from out of town" because "lots of times they don't show up." So, travelers, unless you live a short distance from Cold Spring Harbor, and can pay cash in advance, your room may well be given away before you get there.

She also asked me, each time we spoke, what the specific purpose of our visit to Long Island was - as if it was any of her business. I told her nevertheless; it was to visit an ailing relative. When she asked - for the third time, on the third call - what my "specific purpose" was, I asked her why that was so important to her. She told me that she wanted to know because it would help her to decide whether to invite a guest to stay in her home. So, fellow travelers, if for some reason you still want to stay here, better come up with something better than "ailing relative." And if you do come up with a reason that she approves of, it still might not be a bad idea to have a back-up reservation somewhere else - you never know when someone might get there before you with a fistful of cash.

  • Stayed: November 2012, traveled with family
    • Service
4  Thank W C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarborRose, Owner at The Harbor Rose, responded to this reviewResponded May 21, 2013

We thank you for your response and feedback on your experience, unfortunately this reservation attempt occurred during Hurricane Sandy and the blizzard that followed a few days later. Gratefully, our property did not sustain any material damage from Sandy, although we were operating “in a state of potential emergency” with limited electric services supplied by our emergency generator.

At the time, we were hosting hurricane victims and Emergency Response Storm workers. We were operating with limited on-site resources and did our best to support those assisting our community. Many of these Emergency Response workers were sleeping in their trucks, as they were turned away from shelters. None of us knew when utility services would return to normal or when the roads would be cleared of fallen trees, or when the five-hour gas lines would subside. Then we had to prepare for the blizzard that was on its way.

We apologize for this lack of potential guest service during this time of community crisis.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 4, 2013
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  • Stayed: July 2013, traveled as a couple
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Thank Bent N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarborRose, Owner at The Harbor Rose, responded to this reviewResponded August 15, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Harbor Rose

Address: 253 Harbor Rd, Cold Spring Harbor, Huntington, NY 11724-1505
Location: United States > New York > Long Island > Huntington > Cold Spring Harbor
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Spa
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Cold Spring Harbor
Price Range: $211 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Harbor Rose 3*
Number of rooms: 3
Official Description (provided by the hotel):
The Harbor Rose, a historic home built in 1846 and served as the rectory to St. John’s Church until 1936. The Harbor Rose is located in the heart of Cold Spring Harbor featuring water views and is adjacent to State Hiking Trails.We consistently deliver a unique lodging experience, in a peaceful, eco-friendly resort setting, where our guests are greeted with warmth, appreciated, and treated better than family! We only ask that you communicate your desires and we will do our best to assist in every way. The entire house features several sitting areas to relax and enjoy. You will often find the Innkeeper in the Kitchen after 9:00 pm and if you arrive late, you may be offered an organic vegan bowl of soup and/or a seasonal salad.We are located at the western edge of Historic Cold Spring Harbor Village and less than 1 mile from Huntington Village (voted Best Village on Long Island 5 years running), featuring 87 restaurants, mostly owned by chefs! Abundant unique retail, live entertainment venues including the Paramount Theater, many historic sites, parks, beaches, rich in history, and waterfront venues. Walk to the Cold Spring Harbor Labs, St Johns Historic Church, several nature conservatories, and the Cold Spring Harbor Fish Hatchery. ... more   less 
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