I've stayed at this hotel about 6 times last year. It was satisfactory, until my last stay 2 days after Christmas. I went to check in at 6 am, and the receptionist questioned me for 5 minutes before letting me in. She then said it was because she didn't want "random people in their hotel". Even after I told her I was here to check in, even after I gave her my name. Even after i told her I already spoke to someone earlier in the day.
I contacted Corporate, and was happy when they said they'd look into it. Not so happy when the persont hey put in charge to deal with it WAS THE SAME PERSON I HAD ISSUES WITH!!! She told them she spoke to me and everything was taken care of. They closed the file and had the nerve to send me a survey. I will never stay here again and if you're black, beware: APPARENTLY IT'S THEIR POLICY TO INTERROGATE YOU IF YOU ARRIVE PAST MIDNIGHT!
- Official Description (provided by the hotel):
- Newly renovated (May 2013) Latham area hotel with 125 rooms offering complimentary hot breakfast buffet, free Wi-Fi, & free parking. All rooms have refrigerators, microwaves,& 32" Hi-Def flat Screen TVs with premium sports/movie/music stations. Enjoy our large outdoor pool & spacious, well-equipped fitness center. 2 meeting rooms on 1st floor. Great central location bewteen Albany, Saratoga, Troy & Schenectady. ... more less
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- Also Known As:
- Stay Inn Albany Latham Hotel Cohoes
- Hampton Inn Cohoes
- Cohoes Hampton Inn
- Hampton Inn Albany Latham