We were quite delighted when we arrived at the ASA Ransom House. The public areas, the rooms and the outside are attractive and inviting The owner provided us with a bowl of fruit and cheese for our room.
We were quickly disappointed when we pulled down our covers after 11 at night and found the sheets stained. It was not clear that the sheets were actually clean. This made for a rather unpleasant night as there wasn't anyone on duty to rectify the situation.
When we saw the owner in the morning he was relatively to our complaint. The woman who seemed to be the manager took care of seeing that the sheets were changed and the new sheets were fine. We received no apology nor refund for our unpleasant night with the remark that - well we did stay that night! Needless to say - we will not return although we are frequently in that area to visit family.
Breakfast ranged from excellent to good and service was ok.
What started as a potentially lovely experience, ended with disappointment and anger on my part.
- Official Description (provided by the hotel):
- Asa Ransom House is a charming Country Inn. Sitting on 8 acres, the grounds welcome relaxation, with flowers, herb gardens, ponds and manicured lawns. Asa Ransom House is centrally located, only 15 mins from Buffalo and 28 miles to Niagra Falls. Enjoy country elegance in one of our 10 warm and inviting guest rooms. All guest rooms are furnished with antiques and period reproductions, fireplaces, refrigerators, private baths, free wireless internet and much more! Experience fine dining from farm fresh breakfasts to 5 course dinners. Each stay with us includes a full country breakfast with dinner packages available. Our restaurant is open to inn guests as well as the public, and our recipes have been featured in Bon Appetit & Gourmet magazines. Our beautiful Country Inn is perfect for all kinds of special events. From private parties and weddings to breakfast and lunches, you're in good hands at Asa Ransom House. We welcome you with the warm country charm of the past balanced in perfect harmony with the modern comforts of the present. ... more less
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- Also Known As:
- Asa Ransom House Hotel Clarence