I booked a "suite" with a king bed, a big sofabed and a rollaway through the Comfort Suites central reservation office. What I got was a smallish room where the five of us had to cram into two beds. The clerk at the front desk apologized, but there are just no rollaways at that hotel, and the place was booked! The biggest deception, however, was that the sofabed was broken. The two of us in the sofabed just didn't sleep all night.
On top of that, the A/C system is bad. The air blows directly on you, no matter where you are in the room (which is probably why they turn it up so much before you get to the room). And you can hear the neighbors, the elevator and the ice machine next to the elevator.
Avoid room 214 at all cost! Avoid this hotel altogether! The following morning, the clerk admitted that all sofabeds were broken and that they were waiting for replacement parts.
In the meantime, I am waiting from a refund for the $161.10 I paid that night...
- Official Description (provided by the hotel):
- The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more less
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- Also Known As:
- Comfort Suites Syracuse - Cicero Hotel Cicero