If your planning a wedding, do not book your rooms here! I had to call three times to Jenelle to confirm my rooms and the bus from the hotel bringing the groomsmen and two bridesmaids to where our wedding was (I booked three months out) . When my husband went there the night before the day of the wedding we had a king sized bed room reserved with a room with two beds and a pull out couch for the bridesmaids the following night. They told him we had 3 rooms booked and none that were king sized and wanted to charge us extra! Since we booked in a block they told us normal double bed rooms and the king sized of the same price were 109 that included tax. She called someone and said there had been a mistake and fixed it.
Once we got that fixed, the day of wedding two of my bridesmaids tried to check in, the girl behind the desk said there was no card on file and could not let them check in, even though my husband was there..... and then the bus instead of bringing our party to the place of our wedding (which was only 10 mins away) took two people to the airport. One of my bridesmaid asked for a manager and the manager bob was very rude to her saying that the airport comes first and we should of known. If I would of know that I would of reserved it a half hour earlier to bring the guys to lodge. So one of my bridesmaids had to go pick up half the wedding party throwing us 45 mins behind.
Then at 11:30 pm when the bus was suppose to come pick us back up it was 20 mins late (surprise surprise). Once I got to the hotel the behind the desk finally told us about which times the bus brings the hotel guest to the airport and that Jenelle & Bob should of told us this info when we booked our block of rooms and that the 109 did not include the tax which Jenelle had told us they do. And come to find out my card was on file the whole time. Honestly this girl should have Jenelle's job because she knew how to run things.
It's really a shame that all this happen because the rooms are VERY nice. The bed are very comfy and large. Definitely worth the 109 plus tax.
I just really do not like being lied to. I would of planned around the bus times if they would of told me them. My bridesmaids not booking here for their upcoming weddings and neither should anyone else.
- Official Description (provided by the hotel):
- The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more less
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- Also Known As:
- Comfort Suites Syracuse - Cicero Hotel Cicero