I have written two glowing reviews for this hotel in the past and it pains me to have to write this review but something has truely broken at this hotel. This is the place we always stay when we visit the area but that is changing today. I made reservations in June for 7/6-8 for 1 room with a king size bed and received confirmation as such. On 7/1, I received not 1, but 2 confirmations for ONLY 7/6, 1 room, king size bed and ONLY 7/6, 2 rooms, both queen beds...what the heck? I promptly called the hotel and explained that my reservation was for 7/6-8 for 1 room with a king size bed (had my confirmation #)! When I asked what happened, no explanation was offered but the situation was fixed and we stayed the weekend.
It gets better...when I just logged on to check my points after the weekend stay, I noticed a reservation booked under my name for 9/21-23 for 3 rooms totalling a WOPPING $1000....are you kidding me? I promptly called again and after being on hold for what seemed like forever, I was asked for my name and number so they could call me back (I was NOT getting off the phone) and finally got someone to remove the reservation. Again, no explanation was offered. I told the person on the phone to please remove my name from the database and that I was done with this hotel. Can you imagine if 9/21 came and went and all of a sudden I had a $1000 charge on my credit card??? I mean, I never made this reservation and further, I never received an email...whoever is working on reservations, needs serious training...
- Official Description (provided by the hotel):
- The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more less
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- Also Known As:
- Comfort Suites Syracuse - Cicero Hotel Cicero