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“are you kidding me?” 2 of 5 bubbles
Review of Comfort Suites Cicero - Syracuse North

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Comfort Suites Cicero - Syracuse North
Ranked #1 of 3 Hotels in Cicero
Certificate of Excellence
New York
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“are you kidding me?”
2 of 5 bubbles Reviewed July 11, 2012

I have written two glowing reviews for this hotel in the past and it pains me to have to write this review but something has truely broken at this hotel. This is the place we always stay when we visit the area but that is changing today. I made reservations in June for 7/6-8 for 1 room with a king size bed and received confirmation as such. On 7/1, I received not 1, but 2 confirmations for ONLY 7/6, 1 room, king size bed and ONLY 7/6, 2 rooms, both queen beds...what the heck? I promptly called the hotel and explained that my reservation was for 7/6-8 for 1 room with a king size bed (had my confirmation #)! When I asked what happened, no explanation was offered but the situation was fixed and we stayed the weekend.
It gets better...when I just logged on to check my points after the weekend stay, I noticed a reservation booked under my name for 9/21-23 for 3 rooms totalling a WOPPING $1000....are you kidding me? I promptly called again and after being on hold for what seemed like forever, I was asked for my name and number so they could call me back (I was NOT getting off the phone) and finally got someone to remove the reservation. Again, no explanation was offered. I told the person on the phone to please remove my name from the database and that I was done with this hotel. Can you imagine if 9/21 came and went and all of a sudden I had a $1000 charge on my credit card??? I mean, I never made this reservation and further, I never received an email...whoever is working on reservations, needs serious training...

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank JoePeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    117
    68
    17
    15
    5
See reviews for
91
61
10
24
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Fort Plain, New York
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed June 9, 2012

I attended a conference at the Comfort Suites Cicero in March, 2012. The concierge staff was friendly and helpful upon arrival, and when I booked an extra night due to a snow storm. My room was quite nice. The service (and experience) went down hill after that. The conference food (hospitality, dinner, breakfast, snacks during workshops) was the worst to which I've ever been exposed. The wait stuff was unfriendly and belligerent. The conference attendees were not at all made to feel welcome, and our requests (simple things like replacing water pitchers during the workshops) were ignored.

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 6, 2012

We spent the night a few weeks ago and overall we're pleased with the hotel. There were 5 of us, so one of my boys slept on the pull-out. All I can say is I'm glad it was him and not me, the mattress was not very comfortable. The beds on the other hand were great. The entire hotel was clean, it doesn't hurt that the property is quite new. The breakfast was your standard fair and appreciated. The thermostat in the room could have been more sensitive, during the night the A/C would cycle on and off cooling the room to the point where you needed a comforter and then the temperature would increase to where is was too warm.

  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ott_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa, ontario
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 31, 2012

Good comfy beds, great breakfast, quiet place. Good value. Pet friendly, too.

  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank snowbirdy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, South Carolina
Level Contributor
82 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed May 30, 2012

The property is only 2 years old so everything is in good shape. My bed was comfortable, shower was ok and the room had a refrigerator and microwave. The staff here is friendly and helpful. I was given a little goodie bag at my arrival and invited to the evening manager's reception which offers mixed drinks and a nice array of fruits and veggies, etc. Very nice. The wi-fi signal was strong and stable. Complementary breakfast included all the standard Choice Hotel fair, even those curious little discs created to resemble eggs. Though a bit outside of the city I didn't have any trouble accessing my destinations in Syracuse. Since I got the "advanced, non-refundable" rate the price vs. quality made this a good value. I will stay again when in the area.

  • Stayed May 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank steverinsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed May 18, 2012

My family of 4 spent a night here last weekend. We went for my niece's convocation in Syracuse U.
We tried to book other hotels closer to the university 2 month ago but everywhere was full even.And the price was double. We paid $200/night. But we did not have other choices.
Anyway,overall we were pleased . Room was large enough,bedding was comfortable, decor was new, breakfast was good with lots of fruit..
I would recommend this place to other, but I will likely not go back because my niece will return to Toronto after graduation.

  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RossOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 26, 2012

Spend a ton of time on the road, usually in Choice properties due to work bookings. Have never once been upgraded or even recognized as an Elite Diamond member at least 2x over. (thank you Holiday Inn/Priority Club for continually doing both) Today was a classic......... no delivery menus at the front desk. Really????
Perfect example of a decent enough hotel, but lousy front desk service. Left a bad taste in the mouth. Won't be back.

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank travellinman29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Cicero - Syracuse North

Property: Comfort Suites Cicero - Syracuse North
Address: 5875 Carmenica Dr, Cicero, NY 13039-8534
Phone Number:
Location: United States > New York > Finger Lakes > Cicero
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cicero
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Cicero - Syracuse North 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more   less 
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Also Known As:
Comfort Suites Syracuse - Cicero Hotel Cicero

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