My husband and haven't stayed at the Friends Lake Inn, but we did have dinner at the Friends Lake Inn restaurant a few weeks ago. The food was absolutely superb! Unfortunately, though, the service was really awful.
The poor service started even before we got to the restaurant. That afternoon, my husband stopped in and asked to make a reservation. The person that he spoke with told him to "just show up; you won't have a problem."
We arrived at about 7:30 PM. It was a Saturday evening (which is why my husband had wanted to make a reservation), and there was only one table available. It's a good thing we "showed up" when we did; otherwise, we wouldn't have gotten a table.
Our waitress took our order without writing it down. Then, throughout the three-course meal (appetizer, entree, desert) she delivered the wrong food to us repeatedly; and she had the gall to seem annoyed when we asked to have the mistakes corrected.
Furthermore, she was just plain rude! When I asked for butter for my garlic mashed potatoes and more hot water for my tea bag, she told me I was "pushing it"! What, we wondered, would her reaction have been if my husband had asked for the garlic mashed potatoes that he’d ordered but didn't get?
All in all, what could have been a lovely evening (it was a "Valentine's Day Dinner" for my husband & me) turned out to be an unpleasant experience.
Lastly, I want to say that I sent an e-mail message to Friends Lake Inn later that evening in which I outlined the problems that we'd experienced and expressed our disappointment. Nobody from Friends Lake Inn even responded to it. Perhaps I would not feel compelled to write this terrible review if somebody at Friends Lake Inn had gotten in touch with me to apologize!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.