We crossed the border for a early flight and decided to stay at this hotel as they have the park and fly deal which I have reserved using my AMEX.
Extended family was travelling with us and had a separate room which they paid as soon as they got at the hotel with a Visa Card.
After the trip I checked my statement and there was a charge for both rooms. After many calls and a confirmation from one of the hotel workers that there was indeed a double charge, they keep trying to convince us that it was only an authorization which is not correct as I just paid interested on it. It was charged in the card.
Funny that the manager never bothers to speak to us in the phone and keep letting their incompetent staff giving us the run around.
So a CC dispute was filled so I can get the money back.
I also want to mention that the day we arrived, our room was disgusting. There was hairs all over the bed and a very gross blood stain in the middle of the bed. We called down and they said it would take another 30 minutes to be able to send someone to clean and asked if we wanted to go down to pick new linens. wow!
After a second call they decided to give us a clean room.
- Free Wifi
- Free Parking