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“Comfortable one night stay”

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Holiday Inn Buffalo International Airport
Ranked #20 of 22 Hotels in Cheektowaga
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable one night stay”
4 of 5 bubbles Reviewed February 25, 2013

Booked this through Hotwire at a great price and was pleasantly surprised. You never know when you book a mystery hotel and being rated only a 3 star I was unsure but it was fine. Hotel and room were clean and spacious and proximity to airport is great if you need it but still quiet. We could see the airport outside our window but never heard any planes above. There is also what appears to be a nice outdoor pool in the middle of the complex. Being winter I can't say for sure.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this review, February 27, 2013
Dear KJC2010,

Thank you so much for taking the time out to write a great review. I am glad to here that you were pleased with our hotel. Especially with the uncertainty of what you were to receive by booking through Hotwire.

We would be honored, if you gave back to visit us again. We do offer great rates and benefits by booking through the hotel directly.

Thanks again and have a great day,

Nichelle &
Management Team of the Holiday Inn Buffalo Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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313 reviews from our community

Traveler rating
    51
    111
    95
    35
    21
See reviews for
100
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68
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

We stayed here during our trip to Niagara Falls a lovely welcoming hotel
very clean room spacious a double it was a treat to stay at this hotel the staff were great
and with Denny's next door to top it off .... PERFECT

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this review, February 27, 2013
Dear Anita H,

Thank you so much for your great review all the way from the United Kingdom!!!!

I hope you enjoyed your trip to Niagara Falls. I am glad to hear that the hotel and staff was great with the extra bonus of Denny's next door.

If your ever back in our neighborhood, come back and see us.

Have a great evening,

Nichelle &
Management Team of the Holiday Inn Buffalo Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed January 29, 2013

We stayed at this property last minute due to driving straight through to our destination. Called about 3 hrs before and the man quoted us a AAA rate (also online) but said it wasn't necessary to book via phone. When we arrived @ 1am woman at desk denied we spoke to a man, quoted us a different rate, but eventually met our named price. A lot to go through after driving 17 hrs. Room was spacious with 2 queen beds, very comfortable with nice linens. Had a waterproof cover underneath that was a little noisy, but still fine. In the morning I could see the bathroom was a little tired, but good size and counter space.

  • Stayed January 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank kcroadtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this review, February 12, 2013
Dear kcroadtripper,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry you were not satisfied with the service you received from our staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Toronto
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed January 21, 2013

Got a deal on this hotel through priceline. I only stayed one night and the room was clean and spacious. Staff was friendly and helpful. Hotel is right in front of the airport. Nice hotel for the price we paid.

Room Tip: Book the room through priceline. You will get a better deal.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taro_baap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this review, February 27, 2013
Dear taro_baap,

Thank you for taking the time out to write a great review. We appreciate Priceline's business. You still can receive great rates and benefits by booking through the hotel, that you can not receive through Priceline.

Thanks again for you review and hope to have the pleasure of serving you again.

Nichelle &
Management Team of the Holiday Inn Buffalo Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 20, 2012

First, let me know the hotel is nicely equipped....but it is missing 1 key item - an elevator. Keep this in mind when making your reservations and ask for 1st floor if you need to. Schlepping heavy luggage up and down 2 long flights of stairs is not fun! Bed is nice and comfy as well as room decor. Pillows are not the greatest in my book - too lumpy. One pillow is not high enough and 1 alone is too low. If there was breakfast available, we didn't find/see it to comment. Took a few extra minutes to find our reservation at checkin since there was someone with the same last name already snug in their bed.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PolarbearFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this review, February 27, 2013
Dear PolarbearFL,

I would like to thank you for taking the time out to write a good review. I know it can be difficult for some without having a elevator here on site. We do try our best to accommodate guests by needs.

I have taken note about the discomfort of our pillows. Holiday Inns have heard the same complaints from other locations as well and is currently working on a new pillow program. I am not sure exactly when it will begin but keep us in mind in the future.

Once again, thank you for your review. We hope to see you again soon.

Nichelle &
Management Team of the Holiday Inn Buffalo Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wattsburg, Pennsylvania
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 7, 2012 via mobile

Restaurant is middle off the road pricewise. Good food and service. Rooms were nice but not too impressed with TV. No program guide. Overall totally satisfied. Review must be 200 characters but no counter is provided. This is a TripAdvisor short coming.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dpf000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this review, December 13, 2012
Dear dpf000,

Thank you so much for taking time to write a good review about your recent stay at our hotel and Restaurant.

I am glad to here that Max's provides a sizable and affordable menu for everyone with good food and stand out service.

I will present your lack of satisfaction our TVs lacking a guide channel to our weekly staff meetings. With your input, it allows up to monitor and improve our hotel and services we provide.

Thank you again for your review,

Nichelle &
Management Team of the Holiday Inn Buffalo Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 25, 2012

Booked the hotel for a weekend of retail therapy with my sister. Got to the hotel and was greeted by people with a smile! Mentioned my sister had sprained her ankle and a room on the main floor would be preferred. Nichelle was awesome, the only 2 rooms available were trashed by previous guests and it looked like housekeeping hadn't finished the clean up. She personally went to check them to confirm, one was done and we got it. True customer service. Room was very clean, bathroom very spacious. Linens & Towels smelled freshly laundered. Shopping was good too, many options on Transit Rd, about 4km away and Walden Galleria is close. Outlet Mall is about 15-20 min away. Definitely a go back for me! Max's Grillhouse is decent too, and affordable.

Room Tip: If shopping, get a room close to an entrance. No elevators so main floor is good if you have childre...
See more room tips
  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weezy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this review, December 13, 2012
Dear Weezy M,

Thank you for taking the time to write a wonderful and refreshing review. I am glad that you and your sister enjoyed your retail therapy weekend. I wish I could have joined you both.

It's great to hear that our staff greeted you with a smile. Also, excited to hear that Nichelle, assisted you quickly and efficiently with aiding your sister with suitable accommodations.

We are so glad that our location for shopping, Max's food and great service is bringing you back to our hotel in the future.

Your feedback has been reviewed by our management team. On behave of them and myself, thank you again.

Have a great day,

Nichelle &
The Management team of the Holiday Inn Buffalo Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Buffalo International Airport

Property: Holiday Inn Buffalo International Airport
Address: 4600 Genesee Street, Cheektowaga, NY 41255
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 22 Hotels in Cheektowaga
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Buffalo International Airport 3*
Number of rooms: 207
Official Description (provided by the hotel):
Welcome to the Holiday Inn Buffalo International Airport Hotel. The hotel features a modern fitness room, Jacuzzi spa, and outdoor heated pool. Our catering facilities can accommodate groups from 10 to 250 people. We are located mile from the Buffalo Niagara International Airport. We offer free 24-hour shuttle service to and from the airport. Long-term parking is also available when you book the Stay, Park & Go rate. The Holiday Inn Buffalo International Airport is 10 miles from downtown Buffalo, 20 minutes to Niagara Falls and only a short drive to the southtowns. We are close to shopping at the Galleria Mall and Eastern Hills Mall. Come and watch the Buffalo Bills play at Ralph Wilson Stadium or the Buffalo Bisons at Coca-Cola Field. Enjoy great music at First Niagara Center, Thursday in the Square, and M & T plaza. Family vacationers will enjoy a short drive to Darien Lake theme park, Martin s Fantasy Island, Buffalo's beautiful waterfront and Niagara Falls. Max's Classic American Grill, our full service restaurant, is home to many favorite s including our thick and juicy burgers, and our own Buffalo Wings. ... more   less 
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Also Known As:
Holiday Inn Buffalo International Airport Hotel Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

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