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“Friendly staff, close to mall and quiet”

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Best Western Plus Galleria Inn & Suites
Ranked #22 of 22 Hotels in Cheektowaga
GreenLeadersBronze level
Reviewed June 3, 2014

Property clean and comfortable. Staff were very friendly and helpful. We had a car so could drive to the mall and dinner. Hotel close to everything and quiet. Not too close to airport. Could not hear the planes flying over.

  • Stayed: May 2014, traveled with friends
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1  Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded June 4, 2014

Dear Guest,
We are so pleased you enjoyed your stay with us! The restaurant next door is closed for renovations and hopes to open by the end of this month. It will be nice not to have to drive to dinner! Thank you for recognizing our green initiatives! We are always looking for new ways to save, too. We hope you think of us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager

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257 - 263 of 478 reviews

Reviewed May 19, 2014

Very clean, polite staff. Great location, felt safe as well. Complimentary cookies at the front desk were warm, gooey and very yummy! Breakfast was decent. Internet connection was very slow. Would definitely stay again and recommend to others.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded May 20, 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are so pleased you enjoyed your stay. We are in the process of obtaining proposals to upgrade our internet. We hope it is something we can do this year. Safe Travels, Elizabeth Anthony, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

Mildew on the bath tile around the tub. Only one lightbulb working in the ceiling fixture. Incompetent check in clerk. She lost the computer and could not get back in for more than 15 minutes, while I waited. We went to eat and came back to different desk clerk and were checked in. Same original clerk there in the morning to check out. Tried to use $100 gift card from Best Western. She couldn't do it. Did not know how, tried to call supervisor on the phone, no answer. So we did not use it there.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded May 20, 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. Thank you for letting me know these issues so I may address them. I apologize for any inconvenience caused. Sincerely, Elizabeth Anthony, General Manager

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Reviewed May 13, 2014

small, dark room. clerk persuaded us not to change. close to shopping. lots of rooms available. will not return to this hotel good breakfast facilities. love the waffles. restaurant was closed. this review is too long.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
Thank 231ruths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded May 15, 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We apologize we fell short of your expectations. Our hotel was once outside entry and then closed in with glass hallways. Although practical in Buffalo winters, it does make for a unique design set up. Best, Elizabeth Anthony, General Manager

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Reviewed May 12, 2014

Stayed here with family for shopping. Pretty close to Walden Galleria and other shopping destinations. The room was clean, there really isn't more you can ask for. Check in staff were great, we were even greeted with freshly baked chocolate chip cookies which were amazing. Would stay here again.

  • Stayed: May 2014, traveled with family
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Thank kellyg_20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded May 15, 2014

Dear Guest,
We are so pleased you enjoyed your stay with us. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sharing you comments with the Staff. Thank you for taking the time to let us know! Safe Travels, Elizabeth Anthony, General Manager

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Reviewed May 5, 2014

This hotel is easy to reach off I90. Numerous parking spaces are available. Attendant was very helpful when we asked her about dinner places. Room was spacious and clean. We had our breakfast in the morning and we found it very good and choicy...would return anytime....

  • Stayed: April 2014, traveled as a couple
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Thank 846Bruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded May 6, 2014

Dear Guest,
We are so pleased to hear you enjoyed your stay with us. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sharing your comments with the Staff. Thank you and Safe Travels, Elizabeth Anthony, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

This was our second visit with this Best Western hotel in the last six months and we were very pleased with all aspects of our stay. The free breakfast is a definite plus, but the cleanliness of the room and great service by staff is definitely appreciated.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western
Thank Les H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded May 6, 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are pleased you enjoyed your stay. We hope you think of us the next time you visit the Buffalo, New York, area.
Safe Travels, Elizabeth Anthony, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Galleria Inn & Suites

Address: 601 Dingens St, Cheektowaga, NY 14206-2405 (Formerly BEST WESTERN PLUS Galleria Inn & Suites)
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cheektowaga
Price Range: $82 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Galleria Inn & Suites 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Updated in Fall 2017. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The KeyBank Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

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