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Best Western Plus Galleria Inn & Suites
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Reviews (486)
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All reviewshot tub was out of ordergalleria mallroom was cleancontinental breakfastfront desk staffnight's sleepking suiteniagara fallsbuffalo areaconvenient locationminute driveshoppinghighwaycerealtelevisioncouchrefrigerator
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Reviewed May 4, 2014

This was our second visit with this Best Western hotel in the last six months and we were very pleased with all aspects of our stay. The free breakfast is a definite plus, but the cleanliness of the room and great service by staff is definitely appreciated.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Les H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded May 6, 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are pleased you enjoyed your stay. We hope you think of us the next time you visit the Buffalo, New York, area.
Safe Travels, Elizabeth Anthony, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

Stayed 2 nights, used my BW points to pay for the room. Key decision for us was to be close to the US/Can border and close to shopping in general. Pretty central to most of the shopping we did. Room was clean, shower awesome, had a Jacuzzi tub as well. Breakfast on day 2 was so so with. Bed was too soft for us.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank TorontoTraveler2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded April 18, 2014

Dear Guest,
Thank you for completing a survey about your stay with us. We value all feedback as it helps us make improvements for future guests. We hope you consider staying with us the next time you are in the Buffalo, New York, area. Sincerely, Elizabeth Anthony, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

Staff was very courteous in helping my family and I get a room at a moments notice and with a reservation already made for the wrong night. The room was very clean and tidy and spacious for us. The breakfast area was just a spacious, and was able to accommodate those staying. The breakfast offered a larger variety of breakfast foods that were fresh and hot, compared to a lot of the different hotels that offer the a continental breakfast. My only observation was the place was a little dated, but you could see an effort in updating the hotel.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded April 8, 2014

Dear Guest,
We are so pleased you enjoyed your stay with us. Customer Service and cleanliness are very important to us. I will be sure to share your comments with the staff; it will mean a lot to them. Thank you for taking the time to complete a survey. Safe Travels, Elizabeth Anthony, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

Last weekend me and my family decided to take a short vacation and we booked last minute at this hotel. It was amazing. As shown in the picture the rooms were clean, the staff very helpful and the hot breakfast was icing on the cake. It felt like staying in a 4 star hotel. I would highly recommend this inn to anybody. Very economical and great service for the prize.

Room Tip: I guess our room was good so just trust the staff there.
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded March 19, 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are so pleased to hear you enjoyed your stay! Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sure to share your compliments on our Brag Board for all employees to see. Thank you again. We hope you think of us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

Was very satisfied with the hotel and how close it was to the major shopping areas. The staff hotel and room were excellent. The breakfast was standard fare however fresh and enjoyable. Room clean and fresh. Internet was fast. Would recommend this hotel to anyone with plans to shop as all major malls and stores are close and easy to access.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded March 3, 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are overjoyed to hear you enjoyed your stay. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sure to share your comments with them. We hope you think of us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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