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“Clean, affordable, pleasant stay”

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Best Western Plus Galleria Inn & Suites
Ranked #21 of 22 Hotels in Cheektowaga
GreenLeadersBronze level
Syracuse, NY
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Clean, affordable, pleasant stay”
Reviewed October 18, 2011

This hotel was reinvented as a Best Western Plus earlier this spring (April 2011) and it shows. Rooms are very clean (although 2 double room is a bit small if you plan on spending any extended time in the room). The beds are extremely comfortable with 4 pillows provided for each bed (a big plus). The staff is friendly and capable. The continental breakfast is decent. The location is good- right off of the highway and near enough things, yet far enough away from things that it is very quiet (right across from a school actually). There is a decent sports bar style restaurant right next door. If you're looking for a good night's sleep and a clean room for your stay-- then this is your place. Bonus: book directly through the BW website and there is a "Stay two nights" package that discounts rates quite a bit. I paid $75/night for a 2 night stay-- a great value for all you get.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jjones69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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English first
Toronto, Canada
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed October 12, 2011

I count on reliable in-room internet access when I travel, and this hotel didn't have it during my stay on October 4, 2011. Overall, the hotel is OK. It's clean, and the rooms, though small, are fine. The ventilation system is quite noisy, so those who aren't sound sleepers will have trouble with the noise. If not for the internet problem, I'd give this place more stars.

  • Stayed October 2011, traveled solo
    • Value
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Helpful?
Thank torontojay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cheektowaga hotels

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2011

Booked this hotel directly through bestwestern.com for $96/night. For the BUffalo/Niagara area, this is a steal!! You can't get a roach motel for this price, especially Labor Day Weekend. Yes, it is a renovated hotel, not brand new. However, it isn't bad at all. There was a nice outdoor pool, indoor hot tub and gym, breakfast was typical for free breakfast, but decent. The room was great. We had a King suite, which was perfect for our family of 4. Location was right off the highway, a 20 minute drive to Niagara Falls and a 5 minute drive to downtown Buffalo. Would definitely stay again if in the area.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Marty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
middlebourne
1 review
Reviewed September 20, 2011

I reseved a queen room for the weekend to visit my daughter in buffalo and had to cancel till the next weekend because my grandmother died. When i called to explain this the woman on the other end was very sympathetic she said she upgrade us to a king no charge. So i said thank you and that was that then we checked in on 8-19-2011. The bathroom had no exhaust fan there was a hole covered by a radiator registor and i guess on of the adjoining rooms had someone smoking and making coffe every morning because the smell would come right in the hole into our room. the room door hung crooked in the frame so if you put your face up to it you could see in or out . And i guess they have a lot of outta town workers staying because the partying in the hall ways goes on all hours of the nite and the walls are paper thin. Then the wall between us and the very next room the guy would set his alarm and it would go off but he wouldnt get to shut it off one morning it beeped for 30 minutes at 430 in the morning. I didnt get a whole lotta sleep that weekend. Nobody at the front desk to complain to but kids who really didnt care. Then when i got home and looked at the bill the charged us for a king anyway I called best western customer care and they sent an email saying they would refund us the difference good thing im not holding my breath on that one.

Room Tip: go to another hotel
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  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank c n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2011

I just want to say that when I went to check out, I was in the line 40 minutes (and I was the first in line after the woman that was being attended).
Breakfast wasn't good. There was no juice and the eggs were cold.
Toaster didn't work.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Roxana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thengst, Public Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this review, September 16, 2011
We always value feedback from our guests. The check-in and check-out process are rather quick and our goal is generally 3 minutes. Our front office staff does take seriously any issues a guest may have upon check-out and could have resulted in a delay for others wishing to depart. In the future, unless there is a billing issue at departure or you are due back money, feel free to depart and later contact the hotel for a copy of your bill.
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toronto
Level 6 Contributor
96 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed September 8, 2011

We stayed here for a family shopping trip in July. The 'suite' that we had was an odd room that was more like a converted motel room. Televisions were old 'tube' style and not flat screen, however I think some rooms have better TVs, so ask when you book.

The front staff were very friendly and handed out useful sheets for shopping, etc.

Unfortuante connection problems with internet made checking emails difficult. Not much in the immediate area to do, you will have to drive to a good restaurant.

Lovely outdoor pool was very large and warm. Perfect on a hot summer day. Hot breakfast excellent (eggs and bacon... yum).

I believe this hotel will iron out their internet issues and you will enjoy a stay.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ADK_Dreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thengst, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this review, September 16, 2011
Thank you for the great comments. We strive each day to improve our operation and your feedback will aid our efforts. Our Internet Service Provider was taking care of an issue that effected many in our area and in our time no internet isn't good.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level 6 Contributor
319 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed August 23, 2011

We wanted to be near the airport and spent one night here at the end of a week-long trip. First, the good points: the room was relatively clean, the staff was nice and the bed was comfortable.

On the other hand, if you're staying here you should know that it's located a bit off the beaten path, and not so near the Galleria. The neighborhood seemed a bit dodgy to me. Our room felt cramped with a sofa, king bed, large screen TV and microwave/refrigerator. I think that there are many better choices in the Buffalo and for another trip, we'll explore the options.

Stayed August 2011, traveled as a couple
Helpful?
Thank marsle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thengst, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this review, August 24, 2011
We value feedback from our guests. The BW Plus Galleria Inn & Suites is convieniently located off I-190 and 12 minutes from Downtown Buffalo. The property is about 20 minutes from the Buffalo Niagara International Airport. Features include an outdoor pool, indoor jacuzzi, expanded continental breakfast, and large workout room. There is also a bar and restaurant (Dingens Bar & Grill) in front of the hotel for guests to enjoy. There are many positives to staying at the BW Plus. If you are looking for an airport property, please consider BW Inn at Buffalo Airport, located 1/4 miles from the airport with 24-hour complementary shuttle service.

Troy Hengst
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Galleria Inn & Suites

Property: Best Western Plus Galleria Inn & Suites
Address: 601 Dingens Street, Cheektowaga, NY 14206-2405 (Formerly BEST WESTERN PLUS Galleria Inn & Suites)
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cheektowaga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Galleria Inn & Suites 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

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