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“Thanks Girls for making it quiet.”

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Comfort Suites Buffalo
Ranked #17 of 22 Hotels in Cheektowaga
Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Thanks Girls for making it quiet.”
5 of 5 bubbles Reviewed March 8, 2014

Day light savings time and we loose a hour of sleep. The hotel was booked full and the families who stayed tonight (hockey teams and a slumber sleep over birthday party) did not care about how their kids ran up and down the halls, left them unsupervised in the fitness room and the pool. Average age of the kids was about 11. I complained to Michael and Nigel who declared they could not do anything until 11:00 pm. (Which is 12pm by the hour we loose tonight) Didn't care the kids were not supervised and unruly. Shift change at 11:00 pm Nicole and Diane came in and saw the mess we had in the hotel. Before 11:30 those awesome girls had everyone in their rooms and quiet. Thank you Nicole! Thank you Diane!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BamaGirlhoundstooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, May 21, 2014
Thank you for taking the time to comment. I'm happy the girls made your stay a pleasant one. I will share your kind words with them.
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506 reviews from our community

Traveler rating
    218
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    75
    32
    28
See reviews for
213
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88
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • Portuguese first
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English first
Toronto, Canada
Level Contributor
228 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed March 8, 2014

Staff was very friendly and helpful. Really enjoyed the free shuttle. They took us to the restaurant of out choosing and then picked us up after dinner. They were fast and reliable picking us up and dropping us off at the airport. Aniaz was great.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rands23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, May 21, 2014
Thank you so much. We enjoy hearing about how much our guests enjoy our free shuttle service.
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 7, 2014

We were booked into this hotel through an Expedia deal the night of February 13, 2014. When we arrived there was no record of our reservation. Lisa and Kristine at the front desk were awesome and they worked tirelessly to get everything figured out. And their manager even upgraded us to a King suite for the inconvenience. Very accommodating, courteous staff all around.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KimToronto2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, May 21, 2014
Sometimes reservations don't always go as planned, but as you see we will always do our best to accommodate our guests. We look forward to having you stay with us in the near future.
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Chicago, Illinois
1 review
5 of 5 bubbles Reviewed March 7, 2014 via mobile

What more can I say! Nicole and Diane on the night staff were very friendly and made the check in process fun! Didnt even know that was possible!
Lisa and Brian were a breath of fresh air in the morning!
Speaking of fresh air, having functional windows that opens in the room to let the fresh air in is a huge plus in my book!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobotRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, May 21, 2014
Thank you for your comments. Fun..... That is a great way of putting it. Our staff enjoy their job very much and it shows in the customer service that they give our guest. We are glad that you had such a great time here at our hotel and look forward to having you come back
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Washington, Pennsylvania
1 review
4 of 5 bubbles Reviewed March 5, 2014

Our family had an early morning flight cancelled and we were not able to get rebooked until the next day. The airline set us up with lodging at this hotel. We were over tired, sad about our delay and had little ones on the trip.
Andre & Chris from the inn were so helpful and kind. They not only arranged to pick us up, we were able to enjoy a hot breakfast and check into our rooms early. They made a frustrating situation so much better. Such an awesome team.
Roberta, Pennsylania

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, May 21, 2014
What wonderful comments. We are happy to be part of turning your not so good vacation into a pleasant one and hope that you will come back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
1 review
5 of 5 bubbles Reviewed February 20, 2014

After our flight was cancelled it was suggested we go to the Comfort Suites and we are happy we did. The night staff, especially Nicole and Pete were the BEST! Nicole was helpful in every way and boy could she drive that van. The 24 hour van service is just great. Pete had plenty of ideas as to where we might eat but his choise of Danny's was perfect. The disappointment of having a flight cancelled was made tolerable because of these two people and the hotel itself was very comfortable and clean.
An A+ all the way around.

Room Tip: Had a first floor room and it was fine.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, Manager at Comfort Suites Buffalo, responded to this review, February 24, 2014
Thank you for your response on trip advisor, I will make sure to give Nicole and Pete the good news about their service to you. We at the Comfort Suites take pride in giving excellent customer service to all of our guests and in particular to you and your family. I thank you for staying with us and am looking forward to you staying with us in the near future.
Gary P.
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nyc
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

I am so happy to stay here at the Comfort Suites after such a relentlessly terrible flight delay during the Ice Storm of 2014. Four days delayed, but it went by so quickly staying here. I felt very at home and my room was spotless. Nigel and Anaiz went above and beyond to make sure that I was comfortable and lent me a caring ear while I was ranting about how much I hated Jet Blue. The 24hr shuttle service is extremely quick and useful for getting around. I am leaving here tomorrow as a very satisfied customer. Thanks guys!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LIFEISAGUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, May 21, 2014
I'm glad that you had the opportunity to stay at our hotel during your delay in your flight. Winter storms are very common here and we have to make the best of it when they hit. From you comments it looks like we did just that.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Buffalo

Property: Comfort Suites Buffalo
Address: 901 Dick Rd, Cheektowaga, NY 14225-3554
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cheektowaga
#4 Romantic Hotel in Cheektowaga
#7 Family Hotel in Cheektowaga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Buffalo 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Suites Buffalo Hotel Cheektowaga
Buffalo Comfort Suites

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