I've stayed at this hotel twice and at other Hilton Garden Inns. I admit, I am not a typical lower-budget chain hotel type of person so I am not thrilled when they are my only option. However after multiple consistently positive experience at this and other Hilton Garden Inns, I have converted. I don't know what they do (well, it's probably hiring good people, training them extensively on customer service, and reinforcing the right behaviors), but everyone their does whatever it takes to make your experience wonderful. Plus, the beds are incredibly comfortable and even the comforters are washed for every customer so no scary germs. Even after I checked out and provided feedback via a survey, they emailed me with an action plan to address two minor issues I noted. I'm very impressed with this hotel and the entire hotel chain!
- Official Description (provided by the hotel):
- Discover contemporary conveniences in Buffalo, NY at the Hilton Garden Inn Buffalo Airport hotel. Set minutes from Buffalo Niagara International (BUF) Airport, this Cheektowaga, NY hotel is just off the Kensington Expressway (New York State Route 33), only 10 miles from downtown Buffalo and 35 minutes from Niagara Falls. ... more less
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- Also Known As:
- Hilton Garden Inn Buffalo Airport Hotel Cheektowaga
- Buffalo Hilton Garden Inn
- Hilton Buffalo