Several weeks ago I stayed one night here at HGI@BUF. Excellent location to the airport and convenient to downtown Buffalo, NY. The room was well appointed. In fact, I had one of the best night's sleep I ever had of this year. The bed was quite comfortable. The staff service was acceptable, but not impressive.
Two weeks ago I stayed at the nearby Marriott Courtyard due to business. Since the meal options at the Courtyard were so poor, I walked three doors down on Genessee Street to GHI for lunch. The meal was delcious and good, although priced for the business travel account; I do try to save the client/company money whenever I can. The staff service for lunch was excellent. I enjoyed my lunch so much I returned for dinner that same day. I was very disappointed in my evening meal. The waitress did her job, but the chef working the line in back did a very bad job. For a starter I receievd a soup that was delicious by not served at the proper temperature. I did not send it back becasue at the time I thought it was a fluke. For my entree I ordered a pasta with chicken dish. I thought the entree would come with alfredo sauce, but the waitress stated it was a butter/wine/garlic sauce. After three tastes I sent the entree back telling the waitress the entree was not served at the proper temperature (it was luke warm like the soup) and that whatever sauce the pasta/chicken was served with, it wasn't butter/wine/garlic. At chef's second attempt at the entree was even worse. The meal was served at the proper temperature, but chef was being passive-aggressive with the chicken being served burned. I sent the meal back after two tastes. The waitress asked if she could serve any other dish, but I was so put off by this incident I declined her offer.
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- Also Known As:
- Hilton Garden Inn Buffalo Airport Hotel Cheektowaga
- Buffalo Hilton Garden Inn
- Hilton Buffalo