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“Brand new and super close to airport”

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TownePlace Suites Buffalo Airport
Ranked #12 of 22 Hotels in Cheektowaga
Certificate of Excellence
Woodbridge, Connecticut
Level Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Brand new and super close to airport”
Reviewed July 30, 2013

I believe this hotel is brand new - I'm not even sure if anyone had stayed in my room before because everything was in pristine condition. The front desk staff was very welcoming and friendly, and the hotel is almost right across from the airport near 2 other Marriott properties. If you're driving, GPS might not recognize Genesee St, so I ended up using 1 Burgess Blvd. Breakfast was free as well as wireless - nothing fancy - yogurt, cereals, bagels, etc. Very close to lots of dining options and a big mall, and about 1/2 hour drive to Niagara Falls. The only drawback is that the walls are paper-thin, so you might want to request a quiet corner. Rooms have stoves, microwaves, and full size fridges.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tyrajama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, November 2, 2013
Dear Tyrajama

Thank you so much for your review of your stay at our newly opened hotel. I’m so glad to hear you found the staff to be friendly and welcoming and your suite in pristine condition. We appreciate your tip about the GPS directions, it may take a couple update until we appear on all the different software. I hope you were not kept up by any noise from the neighboring rooms and were able to get a restful night’s sleep. We appreciate your feedback and hope to welcome you back very soon.

Sincerely,

Katelyn
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189 reviews from our community

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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Hinesville, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 28, 2013

This is a new place and they are still working out the kinks. I enjoyed my stay and thank you to the housekeeper who took care of my room issue when the room cleaner half did his job. The housekeeper was fast and efficiently took care of the problem. Thank you.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank williamsek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, November 2, 2013
Dear williamsek

Thank you for your stay and for taking the time to post a review. We are glad to hear you enjoyed your stay and appreciate you bringing your housekeeping concern to our attention so we could correct it for you. We hope that we will be able to welcome you back again.

All the best,

Katelyn
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 26, 2013

Hopefully it stays clean. Being pet friendly could change that. Already witnessed urine clean ups. Staff at the front desk were very friendly, accommodating and patient. Housekeeping staff needs to be English speaking though. Communication difficult and frustrating. Rooms were everything we needed. Clean, nice size shower,kitchen with full refrigerator and bathroom was out of front door view which is a great.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdiorio178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, November 2, 2013
Dear rdiorio178

Thanks for taking the time to post a review about your stay at TownePlace Suites by Marriott in Buffalo, NY. I’m so happy to hear that you found the front desk staff to be so friendly and patient and that your suite had everything you needed for your stay. I’m sorry that you had a difficult time communicating with members of our housekeeping staff. I understand how it could be frustrating to overcome a language barrier when requesting and item or asking a question. We hope that we will see you again soon and can assure you that we are doing our best to keep the property as clean as the day we opened.

Kind regards,

Katelyn
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2 reviews
Reviewed July 24, 2013

Came with hubby and 4 kids, family of 6. Asked up front for the largest sq ft room and most number of beds. They gave us a standard room that had a king size bed with a pull out couch, which had to be rotated so there is enough room to pull it out. This was the smallest hotel room on my cross country trip with family. Two kids on couch, one on the floor between the wall and bed, one in the pack and play between desk and bed. Called the front desk after we load the luggage and kids in the room, they then said there is a handicap access room with more sq ft. So not family friendly! Brand new hotel, bad beginning!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsjennychau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly C, General Manager at TownePlace Suites Buffalo Airport, responded to this review, November 1, 2013
Dear mrsjennychau,

Thank you for coming to visit our new TownePlace Suites Buffalo and for taking the time to review our hotel online after your visit with us. I am very sorry that our studio king suite was not a sufficient size for your family trip to Buffalo. I can imagine that trying to fit 6 people into a room with only one bed and a pullout sofa would be very uncomfortable, and so I definitely understand the frustration you had with your experience.

Please accept my apologies for our failure to adequately assess your needs at the time of your arrival. While we do have a few rooms with two beds, your visit with us happened to be during the busy summer Buffalo season, and the King bed rooms were the only rooms remaining when you arrived.

We do hope that you have the chance to come and try our hotel out again in the future, as we are still brand new and beautiful! We would welcome the chance to have you as our guest and to take care of your family on your next trip across the country.

Thank you again for your review!

Best regards,
~ Shelly
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Guelph, Canada
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 20, 2013

We stayed at the TPS Sunday on June 16 th.The property is brand new, opening only a week earlier. The property was clean neat. On check in we were greeted nicely and was asked if we were staying for a particular reason. We stayed to be close to shops and restaurants. We were offered printed directions to both Duff's Chicken wings and the Walden Galleria. The room was spacious witha pillow top king bed. Full kitchen with full fridge large microwave two burner cook top and dishwasher. All the kitchen dishes and utensils were there and of good quality. The bathroom was also big and clean with a very nice rain shower head. The tv was a nice flat screen LG. Overall the property is a great place to use as a home base for exploring the buffalo area. I highly recommend the TPS.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
3 Thank bigpaulyvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, September 4, 2013
Dear bigpaulyvegas,

We are so excited that you were one of our very first guests. Thank you for taking the time to write such a kind review. Our staff loves to share their knowledge of the local area so our guests can feel like locals; not tourists while scoping out the area. We can't wait to see you again next time you are in the area!

All the best,

Katelyn
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Beverley, United Kingdom
Level Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed June 13, 2013 via mobile

We were suppose to stay next door but wanted to swap to 2 rooms when this brand new hotel appeared on the Marriott website.
We were here on the second night of opening and the first to stay in this fantastic room. There is a small kitchen massive work desk sofa and fantastic comfortable king bed and shower room.
The room is lovely wish we were staying longer.
All the staff are friendly.
This morning a continental breakfast is provide and we have had waffles granola and English muffins and were able to bring some up to our Daughters room.
Magazines are also provided so I have been able to borrow People USA whilst eating breakfast.
We have only come to USA during our trip to Toronto for one night to go shopping and this Hotel is only 5 mins from the Walden Galleria with all the shops you don't get in the UK and Cheesecake Factory . Bliss what more can I say .

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, September 4, 2013
Dear Ruth

Thanks for writing such a kind review about our hotel and staff. We are so excited to hear that you swapped your reservation for the opportunity to be the first guest to stay in your suite. I'm sure the extra space was needed after all the great deals you found at the Galleria. We hope you and your family will return soon for another shopping trip.

Kind regards,

Katelyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Buffalo Airport

Property: TownePlace Suites Buffalo Airport
Address: 4265 Genesee St, Cheektowaga, NY 14225-1943
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 22 Hotels in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Buffalo Airport 2.5*
Number of rooms: 120
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