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“Excellent service overall”

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Holiday Inn Express Buffalo Airport
Ranked #15 of 22 Hotels in Cheektowaga
Welland, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent service overall”
Reviewed February 16, 2014

Upon arriving early at this hotel, we were pleasantly greeted with a nice smile, only to be informed our room was not available for another 15 minutes, but the desk clerk Peter suggested to relax in the dining room with complimentary coffee/tea. The housekeeping woman, Annie, was very accommodating by providing us with muffins and yogurt as well as a fresh pot of coffee.
I was so pleased that Peter offered to print off our boarding passes, no charge, and also referred us to a local family owned restaurant for dinner, DANNY'S, which was just a quick short drive by the free shuttle service, and was also very enjoyable overall. Food was excellent, service great.
Our room is typical hotel room but we 3 ladies are very satisfied with the staff, assistance provided to us, now we are awaiting breakfast tomorrow, prior to our shuttle drive to the airport. We cannot say anything negative about the staff at this hotel and thank them for the kindness shown to us women. Keep up the excellent service Holiday Inn Express.

Room Tip: were on 2nd floor, end of hall, quiet, heard the planes but nothing overly concerned about, after al...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susieq6388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review, March 22, 2014
susieq6388,

Thank you so much for your generous comments! I am so thrilled to read that our staff left you with such a wonderful impression. I apologize that your room wasn’t ready at the time of your arrival however; it pleases me to read that Peter and Annie were able to assist you with snacks and assisted you with your boarding passes while you waited for housekeeping to put the final touches on your room. They truly are a wonderful part of our team! I am also delighted to read that you were able to take advantage of our complimentary shuttle and found our services commendable! I cannot wait to forward your remarks on to our colleagues. We all get so much pleasure and inspiration from reviews like yours that let us know that we made your stay a memorable one. Thank you again for choosing to stay with us; we look forward to having you stay with us during another trip to the Buffalo area!
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355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
New York City, New York
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 7, 2014

I stayed on this hotel about 8 times in 2013. Overall the rooms are good to great, depending on which floor you are staying. I find the rooms in the ground floor are all quite old and need repairs while the rooms in the 4th floor and 3rd floor are well maintained and clean.

The room/bath amenities are all great considering the amount I paid for the room and just like what I said, rooms in 3rd and 4th floor are all nice but not in the ground floor. The front desk people dont smile a lot and I find them quite a snob. The service attendant in the breakfast area are quite nice and very helpful. The pools are okay but tend to be busy especially at night and the outdoor patio is great during the summer.

overall I will stay with this hotel again BUT will insist to have a room in the 3rd or 4th floor and hopefully the front desk attendants will be more friendly.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingOracle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review, January 22, 2014
Dear TravellingOracle,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the issues you had with some of our amenities. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Nevertheless, it was real pleasure to know that you were satisfied with your overall experience with us. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 6, 2014

This hotel was good. A very standard Holiday In Experience. The one thing that really stood out was the breakfast staff. They were so helpful and cheery and helped start your morning off right.

This hotel is very lose to a large mall. That was great entertainment.

I would visit here again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buffalo,ny
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 26, 2013

stayed here on our way to Florida for Christmas..great location and can leave the car while gone...staff excellent and very helpful and friendly...the only problem is that this hotel is in need of serious renovation...the rooms and furniture are well worn and some of the pieces are stained...refurbish from top to bottom and it will be great

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ttlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review, January 10, 2014
Dear ttlee,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is great to hear that you enjoyed your room and the majority of features provided. I apologize for the dissatisfaction you had experienced. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macedon, New York
1 review
Reviewed December 17, 2013

We stayed for Thanksgiving with our two dogs and couldn't have been more pleased. The staff was very polite and accomidating. It was a great stress free stay and would definitely recommend this hotel to anyone! Thank you!

Room Tip: we enjoyed our room that had a microwave went well with all our Thanksgiving left overs :-)
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madeline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 7, 2013

Firstly the good points

The staff - they were lovely helpful and generally really nice and friendly
The free wifi - nice bonus
The location to the airport and free shuttle service

The bad(ish) points
The furniture is a bit tired and in some places (like the chair) stained
The rooms need a deep clean - There was dust all over the curtains and coffee machine not to mention the lamps and cabinets.
The bed linen wasn't even remotely ironed
All this screamed unclean - however the bathroom was spotless

Think the rooms need a bit of TLC but in all honesty you get what you pay for and you pay for convenience here

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CinderellaBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review, December 23, 2013
Dear CinderellaBlue,

Thank you for taking the time to express your thoughts and concerns. I am sincerely sorry if the maintenance levels were a disappointment on this occasion. I have your feedback noted and this shall be addressed accordingly with our team to consider for improvements. Despite this, it is nice to know that our staff delivered service based on your expectations.

We all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 29, 2013

This is an excellent hotel. What makes it special is the staff. From the front desk staff, housekeeping, and breakfast room they are all friendly, caring, and helpful. We were there during a power outage and within a half hour after the power came on, the breakfast room crew had coffee and food out. Great job.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Buffalo Airport

Property: Holiday Inn Express Buffalo Airport
Address: 131 Buell Ave, Cheektowaga, NY 14225-3565
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 22 Hotels in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Buffalo Airport.The Holiday Inn Express Buffalo Airport offers an indoor pool, Jacuzzi, business center and fitness room. Start your day out right with our complimentary Express Start breakfast buffet featuring both hot and cold items and the world s best tasting cinnamon rolls.We are conveniently located across from the Buffalo Niagara International Airport and offer free 24-hour shuttle service to and from the airport and Park, Stay & Go packages.The Holiday Inn Express Buffalo Airport is only a fifteen minute ride to downtown Buffalo. Here you can experience some of the best spring and summer festivals including Allentown Art Festival , Taste of Buffalo and the Buffalo Chicken Wing Festival . Spend a day exploring Niagara Falls and Buffalo s Waterfront or take in a baseball game at Coca-Cola Field, home of the Buffalo Bisons or a Buffalo Bills game at New Era Field.Bargains await you at the Eastern Hills Mall, the Walden Galleria, and the Prime Outlet Mall.We are the perfect hotel if you are coming to Buffalo on business. We are close to many local companies including Calspan, General Motors, Northrop Grumman, UPS and Prior Aviation.Our entire staff at the Holiday Inn Express Buffalo Airport awaits your arrival. ... more   less 
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga

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