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Holiday Inn Express Buffalo Airport
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Reviews (374)
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All reviewsfront deskbuffalo airporthi expressroom was cleanacross the streetyogurtmini fridge and microwavean early flightbreakfast staffturkey sausagepool and jacuzzipancake machinecleaning staffniagara fallsthe breakfast arearental caran overnight stay
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166 - 171 of 374 reviews
Reviewed December 26, 2013

stayed here on our way to Florida for Christmas..great location and can leave the car while gone...staff excellent and very helpful and friendly...the only problem is that this hotel is in need of serious renovation...the rooms and furniture are well worn and some of the pieces are stained...refurbish from top to bottom and it will be great

  • Stayed: December 2013, traveled as a couple
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1  Thank ttlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this reviewResponded January 10, 2014

Dear ttlee,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is great to hear that you enjoyed your room and the majority of features provided. I apologize for the dissatisfaction you had experienced. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

We stayed for Thanksgiving with our two dogs and couldn't have been more pleased. The staff was very polite and accomidating. It was a great stress free stay and would definitely recommend this hotel to anyone! Thank you!

Room Tip: we enjoyed our room that had a microwave went well with all our Thanksgiving left overs :-)
  • Stayed: November 2013, traveled with family
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Thank Madeline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2013

Firstly the good points

The staff - they were lovely helpful and generally really nice and friendly
The free wifi - nice bonus
The location to the airport and free shuttle service

The bad(ish) points
The furniture is a bit tired and in some places (like the chair) stained
The rooms need a deep clean - There was dust all over the curtains and coffee machine not to mention the lamps and cabinets.
The bed linen wasn't even remotely ironed
All this screamed unclean - however the bathroom was spotless

Think the rooms need a bit of TLC but in all honesty you get what you pay for and you pay for convenience here

  • Stayed: December 2013, traveled with family
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Thank CinderellaBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this reviewResponded December 23, 2013

Dear CinderellaBlue,

Thank you for taking the time to express your thoughts and concerns. I am sincerely sorry if the maintenance levels were a disappointment on this occasion. I have your feedback noted and this shall be addressed accordingly with our team to consider for improvements. Despite this, it is nice to know that our staff delivered service based on your expectations.

We all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

This is an excellent hotel. What makes it special is the staff. From the front desk staff, housekeeping, and breakfast room they are all friendly, caring, and helpful. We were there during a power outage and within a half hour after the power came on, the breakfast room crew had coffee and food out. Great job.

  • Stayed: November 2013, traveled with family
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Thank traveler945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

Used the park and stay facility last week. Can't knock it at all. Reasonable price. Friendly staff, kids loved the pancake maker at breakfast time. Rooms clean, decent size. Beds very comfortable. Would definately stay here again.

Only downside, after a long drive was no bar to get a beer and there is nothing close by other than the airport.

  • Stayed: November 2013, traveled with family
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Thank Cpeldred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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