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Residence Inn Buffalo Galleria Mall
Ranked #16 of 22 Hotels in Cheektowaga
New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“great place”
Reviewed February 12, 2014

well to be honest i didnt think the room would be as nice as it was, We woudld stay here again and will tell or friends about it also, We could of stayed at a cheap hotel chain but i wanted somthing better and as always Marriott does not dissapoint us ... GREAT PLACE

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Bert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, February 14, 2014
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Cheektowaga was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
    149
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    58
    22
    15
See reviews for
139
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Buffalo, New York
1 review
Reviewed February 12, 2014

Most of staff was friendly one housekeeper darseal was extremely rude and acted unprofessional.l was displeased with her actions. The breakfast hash was burnt.the pregnant hostess was tired and cranky.the only nice staff member that was pleasant was Mike.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heather p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, February 14, 2014
Thank you for taking the time to share your feedback regarding your stay. I truly apologize for the unpleasant experience you had with us. We take this feedback very seriously and it will researched, followed up on and rectified immediately. I invite you to contact me directly at the hotel if you wish to discuss further. Once again, we apologize for the experience and would like to give you the opportunity to experience Residence Inn as intended.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviewed February 10, 2014

Our family stays at this hotel every time we visit the Buffalo area...it has become our over-the-border home! Staff in all areas of the hotel, from housekeeping, food service, maintenance and management consistently go above and beyond to make every stay as enjoyable as possible. During our most recent stay, the hotel manager arranged for special furniture to be delivered to our room so a handicapped family member would be able to sit comfortably while watching TV, and also facilitated the delivery of a get well card to my another family member who had been severely ill. These individualized and special acts make each stay with the Cheektowaga Residence Inn feel like a homecoming. Bravo to the staff! Rooms are very spacious and clean. A large breakfast buffet is included in the rate. even when the hotel is at full capacity, guest rooms are always quiet. Comfortable beds make for a great nice sleep. The location is fantastic, within walking distance to several restaurants and shopping. Looking forward to the next stay.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank N T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, February 12, 2014
Thank you for taking the time to complete our a review of our property! We are thrilled you have such an enjoyable stay on a consistent basis!

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
1 review
Reviewed February 9, 2014

My wife and I were treated with special courtesy by the staff, and we truly enjoyed our stay. The rooms are spacious and the breakfast is well thought out. Internet service was really very good, and with the severe winter being experienced this year, the rooms were nice and warm to make our stay worthwhile.

Room Tip: My Marriott Rewards Elite membership gave me an extra bedroom.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lawal1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, February 12, 2014
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Cheektowaga was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2014

Yes, we were impressed indeed. My family and I had the pleasure of spending a weekend in Buffalo in the winter and for those of you that know Buffalo, you'll be sure to be surprised by my wording of PLEASURE. But Residence Inn made our weekend a PLEASURE. The hotel, the room, the breakfast and most of all the staff, made us forget that there was a blizzard whirling around outside. We felt so at home that we ourselves fogot we weren't home...LOL
I know that this family will surely choose this hotel again, no questions asked, the next time we are in the area. Hats off to a hotel that knows truely how to make you feel at home!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, February 1, 2014
Thank you for taking the time to share your experience! We are delighted you had such an enjoyable stay. I will share your commendations with the staff for their job well done. If you should need any assistance with future reservations, please feel free to contact me directly. Thank you again for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lakeview, ny
1 review
Reviewed January 22, 2014

We loved the spacious rooms and the great customer service. The people that worked there went above and beyond the call of duty. Michael Cardarelli who was the desk manager was outstanding. He was knowledgable and very friendly.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clatona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 27, 2014
Thank you for your feedback! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed January 19, 2014 via mobile

We just came back from a quick one night getaway at this marriott hotel.
We used marriott points for our stay.
There seemed to be lots of business travellers (it was a Thursday night)
Lots of shopping and restaurants very close.
We had the king studio suite. We were very impressed!
It was spacious, nice furnishings.
We did not use the kitchenette area(except the fridge) but it was nice to have the extra sink handy with glassware. It would be wonderful for a longer stay.
The bed was comfortable. There were high quality bath products.
This hotel costs more than others we have stayed at in the area but is also a definite step up.
The breakfast was great, again better than most.
Staff were very friendly and helpful.
I would definitely recommend.

Stayed January 2014
Helpful?
Thank Hamiltontraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 27, 2014
Thank you very much for taking time to share your experience! I am very happy you had such an enjoyable stay. We will look forward to seeing you on any return trips to the Buffalo area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Buffalo Galleria Mall

Property: Residence Inn Buffalo Galleria Mall
Address: 107 Anderson Rd, Cheektowaga, NY 14225-4926
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cheektowaga
#8 Family Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Buffalo Galleria Mall 3*
Number of rooms: 113
Official Description (provided by the hotel):
Residence Inn Buffalo Galleria Mall is the premier choice of hotels in Buffalo for corporate, leisure and group travel. Our spacious Buffalo hotel offers one and two bedroom suites that have separate living and sleeping areas, HDTV’s, free WiFi and fully equipped kitchens with refrigerator, cook top, and much more. ... more   less 
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Also Known As:
Residence Inn Buffalo Cheektowaga Hotel Cheektowaga
Buffalo Residence Inn

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