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“It was the best getaway with the kids we have had in years!” 5 of 5 bubbles
Review of Residence Inn Buffalo Galleria Mall

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Residence Inn Buffalo Galleria Mall
Ranked #16 of 22 Hotels in Cheektowaga
Certificate of Excellence
lakeview, ny
1 review
“It was the best getaway with the kids we have had in years!”
5 of 5 bubbles Reviewed January 22, 2014

We loved the spacious rooms and the great customer service. The people that worked there went above and beyond the call of duty. Michael Cardarelli who was the desk manager was outstanding. He was knowledgable and very friendly.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank clatona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 27, 2014
Thank you for your feedback! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 reviews from our community

Traveler rating
    145
    113
    56
    21
    15
See reviews for
139
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80
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Hamilton, Ontario
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed January 19, 2014 via mobile

We just came back from a quick one night getaway at this marriott hotel.
We used marriott points for our stay.
There seemed to be lots of business travellers (it was a Thursday night)
Lots of shopping and restaurants very close.
We had the king studio suite. We were very impressed!
It was spacious, nice furnishings.
We did not use the kitchenette area(except the fridge) but it was nice to have the extra sink handy with glassware. It would be wonderful for a longer stay.
The bed was comfortable. There were high quality bath products.
This hotel costs more than others we have stayed at in the area but is also a definite step up.
The breakfast was great, again better than most.
Staff were very friendly and helpful.
I would definitely recommend.

Stayed January 2014
Helpful?
Thank Hamiltontraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 27, 2014
Thank you very much for taking time to share your experience! I am very happy you had such an enjoyable stay. We will look forward to seeing you on any return trips to the Buffalo area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortland, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 10, 2014

We were stranded in the Buffalo blizzard of January 2014 at this hotel. The Assistant General Manager and desk clerk arranged several unscheduled meals not normally served during a normal stay. As every restaurant was closed this was above and beyond. on Taco night there were many younger children and nothing palatable for them to eat. However, the staff went over the top in providing burgers - not only for the children but for everyone. The only place open for guest supplies was Target across the street and everyone was informed of their early closing in case of people needing supplies. This staff is exceptional and a stay at this hotel is highly recommended.

Room Tip: Inquire about the studio suites. Very nice layout and sufficient room to spread out with an open fl...
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Clarke A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 17, 2014
Thank you for sharing your experience! We did our best to put ourselves in the stranded travelers' shoes and be as helpful as possible during this time. I am very happy you enjoyed our accommodations, and I will share your commendations with the staff as well. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stonington, Connecticut
Level Contributor
171 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

Forced to stop by Storm Hercules in Buffalo and ended up here. It was a nice surprise - very comfortable, clean and spacious with a full breakfast and even a small dinner the night before with ravioli, hummus, salsa, chips stuffed peppers, wine and beer. Quite a deal! Nice staff.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Candice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 17, 2014
Thank you for taking time to share your feedback. It was an unfortunate delay in your travel, but we are very happy that you were able to enjoy our comfortable accommodations and great amenities - especially the food and beverage options! Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
5 of 5 bubbles Reviewed January 7, 2014

Candice L

I've been booked at this hotel since the middle of 2012 and I must say that the accommodations here are awesome! The management are very professional and very pleasant. I appreciate the wonderful staff that make my stay very comfortable. The buffet is off the hook!!!!!. I want to thank the entire staff and management for a job well done.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank linda l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 17, 2014
Thank you for sharing your experience! I am very happy you are having such an enjoyable stay and taking advantage of our awesome breakfast. I will share you commendations with the staff on their job well done! Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed January 4, 2014

Do not stay here unless you want your belongings stolen. We overnight on 1/2/14. Husband bought a couple of hats for our son while we were in town. Brand new, still in the bag. They were accidentally left in the room. Called the hotel next day when we realized we left them. First they told us they would check and call us right back. When four hours went by with no return call, called them again. This time they said, nope, housekeeping said nothing was found. Ok, we absolutely left them there, room was locked, only ones with keys were us and housekeeping. I'm sure they are on eBay or Craigslist now. Very dishonest housekeeping. When we were walking down the hall, we passed a housekeeping staff man who was sitting on the floor texting on his phone! In the middle of the hallway. Completely unprofessional. There was also dog urine and feces right on the main sidewalk that remained for at LEAST three hours and was still there when we left. The front desk staff was nice and the breakfast was nice with a good selection. Room was average to below average, especially in this price range, you expect better. As others have said, it is very close to the airport so you hear planes constantly. Definitely Never staying here again and telling all of our friends of this experience.

Room Tip: Stay elsewhere
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  • Stayed January 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank CharliesAngel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, January 17, 2014
Thank you for taking the time to bring this to attention. I am both alarmed and disappointed in the quality of your stay. I assure you these items will be immediately researched. I invite you to contact me directly so we may discuss in detail. Once again, we apologize for your experience and hope you join us again so you may experience Residence Inn as you should!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
159 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed December 29, 2013 via mobile

Stayed at the hotel during Christmas break. We enjoyed the smiling Marriott welcome upon arrival. The hotel went out of their way to accommodate our room request which was appreciated. Our 1-bedroom suite was clean and comfortable. The breakfast buffet was well done with a great variety of options.

The hotel is very conveniently located to the Walden Galleria mall as well as close to other shopping plazas nearby.

The front desk supervisor, Michael Cardarelli, was extremely helpful with computer issues late on Saturday nite and, surprisingly, was there during the Sunday morning breakfast rush helping out with table cleanup during breakfast.

We love the Marriott experience. The consistency and value are excellent.

Stayed December 2013, traveled as a couple
Helpful?
Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, December 30, 2013
Thank you very much for sharing your feedback. I am very happy you had such an enjoyable stay, once again at a Marriott property! I will share the commendations with the staff for such a job well done, especially Michael. We look forward to hosting you on any return trips to the Buffalo area. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Buffalo Galleria Mall

Property: Residence Inn Buffalo Galleria Mall
Address: 107 Anderson Rd, Cheektowaga, NY 14225-4926
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cheektowaga
#8 Family Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Buffalo Galleria Mall 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Residence Inn Buffalo Cheektowaga Hotel Cheektowaga
Buffalo Residence Inn

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