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Residence Inn Buffalo Galleria Mall
Ranked #15 of 22 Hotels in Cheektowaga
Reviewed November 23, 2011

Love Marriotts but my Residence Inn product experiences have been up and down. This one was a down. The front desk staff was fine but not particularly welcoming, friendly or helpful. The room was decorated nicely though small. But it did have a separate living room area. The shower was not cleaned well and had hair in it which was a giant turnoff. Breakfast was included -- again very average. I think we are done with Residence Inns for good.

  • Stayed: November 2011, traveled with family
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1  Thank GoCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bufri, General Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded February 27, 2012

i appreciate your review and comments regarding Residence Inn Buffalo/Cheektowaga. It's important for us to know where we need to make improvements to make our guests stay a pleasant experience. It would be wonderful for you to visit us again when returning to the Buffalo area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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309 - 315 of 376 reviews

Reviewed November 11, 2011

We went to Buffalo for a football game with a large group of people. The two bedroom suite that we shared was terrific. The bedrooms with ensuite bathrooms offered privacy and the common room was large with a gas fireplace and a kitchenette that was more a full kitchen. The malls for the shopping addicts in the group were very close. The rooms were clean and well maintained. The breakfast room was comfortable although the food was average. Hotel staff was friendly and checking in and out with our large group was very efficient. This was my first time at this hotel but the group has been coming here for years and will be back next year

  • Stayed: November 2011, traveled with friends
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2  Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bufri, General Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded February 27, 2012

I'm so pleased to see your stay was enjoyable and our accomdations will be bringing you back in the future. Thank you for choosing Residence Inn Buffalo/Cheektowaga!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2011

We stayed at this Residence Inn on our way to Upstate New York, and five days later on our way home. Our first room was fantastic, a two room suite; very clean, fairly quiet except for highway noise which you can no longer drown out with the central fan as they don't allow you to control that, (the whole "green" thing). We noticed on our way down the hallway that someone was SMOKING in this non-smoking hotel, but no one at the front desk ever wants to confront that issue. Well, on our way back we got the room that had been smoked in, you could tell because the Febreeze about knocked you out. The room, another two room suite, #310 if your ever assigned that room, is SOOOOOOOOOO nasty. The carept is absolutely filthy, stains EVERYWHERE, the chair in the living room has been tore apart by a cat, and while yes the room was clean, we were terribly disappointed to find this after such a good experience in #304. As a Marriott Rewards member, this room was extremely disappointing and embarrassing. To top it off my wife got "locked" out of our room in the sense that a screw was loose in the flip lock and while she could unlock the door with her key, she could not open the door because the knob on the lock got hung up on the loose screw. Thank goodness I was inside the room. On a positive note, the laundry room is great.

Room Tip: Do Not let them give your room #310.
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  • Stayed: October 2011, traveled with family
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1  Thank studlyIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2011

The location is very close to the Galleria Mall, with quick access to the I-90. The room was very quiet. An occassional plane flew over (the airport is close by), and with the high winds the bathroom vent was flapping (closing the bathroom door helped). Because it was a double room (two separate rooms, each had its own bathroom) and kitchen/common room in the centre, it was very affordable. Excellent breakfast, and very pleasant kitchen/breakfast staff. Unfortunately, can't say the same for the front desk; we needed two things and the effort to help was superficial. Also, there was a lot of rain, and there is no way to check in/out without getting soaked (there is no overhang at the front entrance, and the hotel had no umbrellas). Because of these two issues, the overall rating is very good (and not excellent). All in all, perfectly clean, very quiet, affordable and central location.

  • Stayed: October 2011, traveled with friends
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1  Thank RMSS_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2011

Was in Buffalo for a weekend trip and this location was the best option. As it is only 4+ miles from the airport, even at night it was easy to find.

Pros: Friendly staff, good location (close to many restaurants and a mall), decent selection of breakfast items and spacious rooms.
Cons: Not many, except that being near the airport you do get some airplane noise starting around 8 in the morning. If you are a light sleeper, prepare accordingly. Layout is a bit different than what you find for most hotels, but I don't know if that is a RI issue or not.

  • Stayed: September 2011, traveled solo
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2  Thank Knights82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2011

Was there only one night, but it had everything promised. Terrific staff, very attentive. The room was exactly as shown and expected. The rooms are pretty quiet - we didn't hear other guests, although we could hear planes from the airport. But it wasn't bothersome. The shower was great, but they need to put a new mattress on the sofa bed. Pretty lumpy. Very convenient location, and many restaurants around for dinner.

  • Stayed: September 2011, traveled with family
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1  Thank cmgrayslake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2011

I have stayed here at least 10 times when I travel for shopping trips and will continue to do so. The rooms are always clean, the staff friendly and helpful and the food excellent.

I've never had a problem with noise from other units and the only "issue" I've ever had is that it is busy during breakfast and might be difficult to find a seat.

The pool and hot tub area are a little dated, but clean and functional.

The location is great if you want to shop at Walden Galleria and it serves as a good home base for travelling around the area to different malls / outlets.

I highly recommend this property.

  • Stayed: September 2011, traveled with friends
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1  Thank CaliforniaHereICome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Buffalo Galleria Mall

Address: 107 Anderson Rd, Cheektowaga, NY 14225-4926
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cheektowaga
#8 Family Hotel in Cheektowaga
Price Range: $146 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Buffalo Galleria Mall 3*
Number of rooms: 113
Official Description (provided by the hotel):
Residence Inn Buffalo Galleria Mall is the premier choice of hotels in Buffalo for corporate, leisure and group travel. Our spacious Buffalo hotel offers one and two bedroom suites that have separate living and sleeping areas, HDTV’s, free WiFi and fully equipped kitchens with refrigerator, cook top, and much more. ... more   less 
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Also Known As:
Residence Inn Buffalo Cheektowaga Hotel Cheektowaga
Buffalo Residence Inn

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