Based on photos submitted to this site, it seems that I was in the same room as the person who rated this place terrible on November 4, 2012, as we have virtually the same photo attached to our reviews. You would think that 5 months, and the embarrassment would be enough to rectify the problems, but apparently not.
There is little to no maintenance or pride in this place. The same rotting, inedible apples and oranges in the lobby, the same towel stuffed in the groove of a leaky window, rather than repairing the problem, the same dirty, chipped furniture
The front desk staff were very nice, and definitely the highlight of my stay. Location is convenient, and the free shuttle to the airport was great. Overall, the hotel is really run down, dreary and depressing. Hampton/Hilton Garden/Holiday Inn are very lose and only a few dollars more. I wish I had booked there.
I am a Diamond Member, and this location is a disgrace to the chain. I emailed Best Western Corporate to urge them to take action. Do not stay here, you deserve better!
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- Also Known As:
- Best Western The Inn At Buffalo Airport Hotel Cheektowaga
- Best Western Hotel Cheektowaga
- Cheektowaga Best Western
- Best Western Cheektowaga