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“no guarantee of early check in”

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Best Western The Inn at Buffalo Airport
Ranked #7 of 22 Hotels in Cheektowaga
Certificate of Excellence
South
Level 5 Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“no guarantee of early check in”
Reviewed December 17, 2011

Had to change my reservation to a Saturday, so got there around 1pm, forgot to request early check in, but when i got there was told they probably could not honor it anyway. Did request a room with micro/refrig. Would have had to wait unitl after 3pm and then might not have had that room. So took one without it on the first floor near the ice maker. Used the micro in the breakfast area, lost some fozen food we had with us. My friend got there earlier than, I was told no rooms until check in time. Did not want to wait in the lobby with the desk person glareing at her, until i got there so came over to the airport to pick me up. I had picked this hotel because it had an airport shuttle.
No clock in the room asked at the front desk was told there should be a radio/clock. Went back and looked not there. Finally the night desk clerk said when the shuttle driver got back. He would bring one in waited nearly 3 hours he finally came by with one , asked that he set it. Noticed it kept blinking, thought he he might not have touched the clock set again. So i reset 3 times. Mentioned the clock issue when i checked out. They said they knew the clock did not work.
Also no manger was going to be there until Monday around 10am.
It was quiet did not hear the airplanes taking off or landing, behind Denny's , dated like the others said.

Room Tip: second floors have micro/refrig
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank feather_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thengst, General Manager at Best Western The Inn at Buffalo Airport, responded to this review, January 27, 2012
We appreciate and value all feedback and value the time of our Best Western travelers. All rooms are now inspected and communication between housekeeping and front desk has improved. This will allow for quicker updates when rooms are clean and ready, making early check-in a better possibility. We hope that you stop by and visit us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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737 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
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English first
Burlington, Canada
Level 5 Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 14, 2011

We stayed here on Nov 24/11 to be close to the airport for an early morning flight, and leave our car. The hotel is a little bit dated, the breakfast was somewhat limited but the staff was great! Andrew, at check-in, was fast, friendly, efficient and very pro-active (It was a very busy time with so many checking in to be ready for Black Friday shopping). The morning staff was also nice but could use a little more "Andrewness". When we returned from our trip and called for the shuttle to take us to our car, Andrew was again on duty, and very nice. The young lady driving the shuttle was great too.
The only real negative would be - the long term parking is off-site now and it would have been nice to know that ahead of time.
Should note - for being so close to the airport, never heard any plane noise.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dusty008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level 5 Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 3, 2011

The reception was very business like and I didn't really feel wellcome. The hotel is somewhat dated, don't know how old it is.

The room was nice enough, the sink right next to the rooms door is a first for me. Kind of strange place to place a sink. (See picture).

The bed was nice and was actually excatly the way I like it. So no complaints here. Very complete breakfast starting at 4:30 am (jupp, this is also a first!!) and since I usually am on german time perfect for me. Everything from 3 different cerials to bagels, toast, cheese buiskits, etc. On top of that, there was even a waffle iron, Yummie!

One of the few places I have stayed that actually had yogurt and boiled eggs. The orange juice was just that, juice. Now yellow water. Very nice!!

Free shuttle to the airport (3 min.).

All in all, I would stay again.

Room Tip: I had one facing the main road, maybe the ones to the back are a bit more quiet.
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  • Stayed December 2011, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank SaturdaySoftware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innisfil, Ontario
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 21, 2011

My husband & i stay at this Best Western about 4 times a year. We drive from Toronto to catch a flight from the Buffalo Airport.
The reception staff are always friendly & helpful, (they help with printing boarding passes and even call the restaurant next door, Max's ,to see if they're open for business.)
The king size bed and all the pillows are so-o-o-0 comfortable and soft. The rooms are very quiet, and this time our room was right opposite the elevator and we did not hear any noise.
We've been to this hotel so often, it feels like we're visiting friends.
The breakfast is adequate. I noticed this time they did not have any instant oatmeal packets.
But the coffee is good and if you just need a get up and go bite to eat, it's good.
Clean, quiet hotel and close to a number of places to eat including Tim Horton's, Denny's, Max's Bar & Grill, & Olympus.

Room Tip: Use the Park-n-fly feature. Park your car for up to 14 days for a nominal fee added to the already...
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  • Stayed November 2011, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank elegantfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 17, 2011

Stayed here last week while doing business. Room run down and staff dismissive. Would go somewhere else next time.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigeverything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed November 12, 2011

Neat and clean. Good staff. Well maintained. Close to the airport. Good internet connection. Breakfast included. Restaurant nearby. Pizza delivery available.

Didn't like the the breakfast and coffee.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kedar83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, California
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 31, 2011

When I checked in the counter people were very nice. But, that was it. When I entered the room, there was rain dripping in through the ceiling at two places, the closet door, made of mirror, fell off into my hand and almost my head. Neither the wired Internet nor wireless worked. but, the worst part, when I lifted the lid on the toilet, there was urine spatter everywhere. I have never walked out on a hotel... until now.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin1402849036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western The Inn at Buffalo Airport

Property: Best Western The Inn at Buffalo Airport
Address: 4630 Genesee Street, Cheektowaga, NY 14225-2408 (Formerly BEST WESTERN The Inn at Buffalo Airport)
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Cheektowaga
#7 Romantic Hotel in Cheektowaga
#9 Family Hotel in Cheektowaga
#9 Business Hotel in Cheektowaga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western The Inn at Buffalo Airport 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Best Western The Inn At Buffalo Airport Hotel Cheektowaga
Best Western Hotel Cheektowaga
Cheektowaga Best Western
Best Western Cheektowaga

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